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Building Six terms & conditions

  1. Full terms and conditions relating to ticket sales and admission to venues located at The O2 (the “Terms and Conditions”) can be found at theo2.co.uk/footer/terms-conditions or are available upon request from The O2 Box Office.
  2. Please check your Tickets upon receipt as mistakes cannot always be rectified. Defacing the Ticket or removing the Ticket stub will invalidate the Ticket. You must produce a valid ticket or wristband to gain entry to the venue and upon request for inspection at any time. Failure to produce your ticket or wristband when requested may result in you being ejected from the venue.
  3. Resale or attempted resale or purchase of a Ticket other than via an authorised ticket agent or ticketing partner of The O2 are grounds for seizure or cancellation without refund or compensation. You must retain this Ticket with you at all times during the event.
  4. Tickets cannot be cancelled or exchanged after purchase other than in accordance with the Terms and Conditions.
  5. It is your responsibility to check that the Event is going ahead at the date and time printed on this Ticket. All advertised times are approximate and subject to change. If an Event is cancelled or rescheduled or postponed please refer to your point of purchase for details of your ticket agent’s refund and/or exchange policy.
  6. We are not liable for any Tickets which are lost, stolen or damaged.
  7. Events in Building Six are 18+ only, unless otherwise notified at the point of sale. You must bring a valid form of photo ID: either a Driving License or a Passport. Other age restrictions may apply to specific Events and are notified at the point of sale. When purchasing alcohol if you appear to be under 25 you will be asked for proof of age. The O2, and all venues within The O2, are no smoking venues, save for any clearly designated smoking areas which may be in place at Building Six during events.
  8. Last entry time to The O2 is 1am - please arrive early.
  9. Building Six will operate an ID Scan facility upon entry to Events. You may be asked to provide proof of identification which will be scanned and a copy of which may be retained on the ID Scan facility for the following reasons: age verification; your personal safety; to create a log of customers in Building Six; to assist police and other local authorities where a request has been made; and to share with other venues should you be barred from Building Six. You are not obliged to permit us to scan your identification using the ID Scan facility; however we reserve the right to refuse entry to the Event in the event that you refuse to do so. For information about how any information collected by the ID Scan facility will be handled, please read our Privacy Policy which can be found at theo2.co.uk/footer/privacy.html.
  10. We reserve the right at our reasonable discretion to refuse admission to or to eject you from the Venue without compensation or refund, if we consider it necessary, in order to ensure the security, safety and comfort of all patrons.
  11. Searching is a condition of entry. Please see the Terms and Conditions for details of prohibited items.
  12. Animals, with the exception of assistance dogs, are not permitted in The O2. Food and beverages cannot be brought into Building Six and may be restricted or limited in relation to Events taking place at other venues within The O2.
  13. There is no re-admission permitted to Building Six once you have left the venue.
  14. There will be no admission to the event before the designated opening times. For some events latecomers may not be admitted until a suitable break in the running order.
  15. Should you experience any problems during your visit please contact the nearest steward as every effort will be made to resolve issues prior to or during the Event.
  16. Unauthorised photography or recording for any professional or commercial purpose is not permitted.
  17. Customers are requested to address any specific access requirements in advance of their visit by contacting access@theo2.co.uk or by calling on 0208 463 3359.
  18. The O2 is located at North Greenwich tube station and can also be accessed via bus and river. Please see tfl.gov.uk and thamesclippers.com for transport information. Access to The O2 is via the main public entrance only. You must leave the venue quietly in consideration for our neighbours.