Help and contact us
If we have stage times for your show, they will be listed with the event. Please go to this page theo2.co.uk/inside/book-now.html and choose the correct event from the list.
Shows usually finish no later than 11pm Monday to Saturday, and 10.30pm on Sunday. All show times are approximate and may change without notice.
The O2 Arena
Please note lost property will only be logged after 12 noon the next working day after the Building Six event. If we confirm we have your item it can be collected from the AEG reception at The O2 between 14:30 and 18:30 Monday to Friday. Please bring the confirmation email with you.
Questions about your tickets?
Where are my tickets?
For Tickets booked on The O2 website or AXS.com
Can I return or exchange my tickets?
All ticket sales are final and can not be exchanged or cancelled. For our full refund policy go to theo2.co.uk/footer/terms-conditions.html#tickets.
For access information please go to theo2.co.uk/venue/venue-access.html.
Where are my seats?
Our seating plans can be found here theo2.co.uk/seating-filter/index.php. Most events will have one of the regular layouts, if not choose your event from the list to see the seating plan.
Small personal cameras are allowed into the arena. We ask that you turn off the flash so as not to distract the performers or other guests. Larger SLR type cameras are not allowed into the venue unfortunately. This is at the request of our event promoters. For cameras that look similar to SLR cameras, the staff on the entrances must use their discretion, and your camera may be held at the entrance until the end of the show if it is not allowed to come in. It will be looked after safely. You will be given a ticket so you can collect it.
Please check the links below to see if you can find the answer to your question online:
Have a problem when you're at the venue? Please contact the nearest member of staff, we want to solve the issue as soon as possible.
Need to speak to a person?
The O2 and Up at The O2 Customer Services
Have a complaint?
Please send us it in writing to the email address above, or by post:
*Calls to The O2 0844 number are charged at standard rate of 5.105 pence per minute + VAT at all times from a BT landline. Calls from other operators and mobiles will vary.