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Show timesLost propertyQuestions about tickets
Show timesLost propertyQuestions about tickets

Camera policyOther enquiriesVenue contacts
Camera policyOther enquiriesVenue contacts

Help and contact us

Show times

If we have stage times for your show, they will be listed with the event. Please go to this page theo2.co.uk/inside/book-now.html and choose the correct event from the list.

Shows usually finish no later than 11pm Monday to Saturday, and 10.30pm on Sunday. All show times are approximate and may change without notice.

Lost property

The O2 Arena
Our Lost Property department is open every day from midday. Please call us on 0208 463 2030 or email lostproperty@theo2.co.uk

indigO2
For all lost property at indigO2, please call them on 0208 463 2700. They are open Monday - Friday 10am - 6pm.

Building 6:
Please email BuildingSixLostProperty@theo2.co.uk a clear concise description of your item including:

  • Item (eg jacket)
  • Colour and/or fabric (eg Black Leather)
  • Brand (eg. Zara)
  • Please note lost property will only be logged after 12 noon the next working day after the Building Six event. If we confirm we have your item it can be collected from the AEG reception at The O2 between 14:30 and 18:30 Monday to Friday. Please bring the confirmation email with you.

    Questions about your tickets?


    Where are my tickets?

    For Tickets booked on The O2 website or AXS.com
    Mail out tickets are usually dispatched by post no later than 10 days before the event. E-tickets are usually a lot quicker but will be sent out no later than 14 days prior to the event and in line with the wishes of the event organiser. If you have not received your tickets within the above time frame - don't worry, most tickets for The O2 arena can be duplicated for collection on the night of the event if you have bought via the venue or via AXS.com. If it is two days before the event please contact us to arrange the duplicates.
    For tickets booked via other ticket sellers
    Please contact your point of purchase directly.

    Can I return or exchange my tickets?

    All ticket sales are final and can not be exchanged or cancelled. For our full refund policy go to theo2.co.uk/footer/terms-conditions.html#tickets.

    Disabled access

    For access information please go to theo2.co.uk/venue/venue-access.html.

    Where are my seats?

    Our seating plans can be found here theo2.co.uk/seating-filter/index.php. Most events will have one of the regular layouts, if not choose your event from the list to see the seating plan.

    Camera policy

    Small personal cameras are allowed into the arena. We ask that you turn off the flash so as not to distract the performers or other guests. Larger SLR type cameras are not allowed into the venue unfortunately. This is at the request of our event promoters. For cameras that look similar to SLR cameras, the staff on the entrances must use their discretion, and your camera may be held at the entrance until the end of the show if it is not allowed to come in. It will be looked after safely. You will be given a ticket so you can collect it.

    Other enquires

    Please check the links below to see if you can find the answer to your question online:
    FAQs theo2.co.uk/venue/faqs.html
    Getting to The O2 theo2.co.uk/location/getting-there.html
    Book tickets theo2.co.uk/inside/book-now.html or call 0844 856 0202*
    Terms & Conditions of entry theo2.co.uk/venue/terms-of-entry.html

    Have a problem when you're at the venue? Please contact the nearest member of staff, we want to solve the issue as soon as possible.

    Need to speak to a person?

    The O2 and Up at The O2 Customer Services
    Tel: 020 8463 2000
    Email - The O2 arena, indigO2 and Building Six: customerservices@theo2.co.uk
    Email - Up at The O2 (Climb an Icon): boxoffice@upattheo2.co.uk

    Have a complaint?

    Please send us it in writing to the email address above, or by post:
    The O2 Customer Services
    Peninsula Square
    London
    SE10 0DX

    *Calls to The O2 0844 number are charged at standard rate of 5.105 pence per minute + VAT at all times from a BT landline. Calls from other operators and mobiles will vary.

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