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Terms & Conditions

Venue Tickets and Admission
» Status of these terms and conditions
» Your ticket
» Ticket resale
» Age restrictions and young persons
» Entry
» The event
» Food and beverage
» Merchandise
» Data protection
» Refunds and cancellation
» Liability
» General » Building Six

The O2 Car Park
» The Company's Liabilities
» Complaints procedure
» Securing your vehicle
» Possessions
» Courtesy to other customers
» Safety in the Car Park
» Tickets
» Agency
» Moving and re-location of vehicles
» Liens
» Tariff
» Prohibited activities
» Definitions
» Variation of the terms and conditions

Cinema Free Parking offer

The O2 Website
» Ownership
» Website Service
» Limited Licence; Restrictions
» Forums, Blogs and Public Communication
» Your Content
» Electronic Communications/SPAM
» Disclaimer
» Access
» Children under 18
» Privacy Policy
» Limitation of Liability
» Indemnification
» Links from This Site
» Termination
» Amending the Terms of Use
» Governing Law
» Severance
» Miscellaneous

 

Venue Tickets and Admission

Ansco Arena Limited, Anschutz Sports Holdings Limited, Ansco Music Club Limited, Ansco Piazza Management Limited and The Waterfront Limited Partnership (referred to herein collectively as "AEG", "we" or "us")) for either The O2 arena, The O2 bubble, or indigo2 or events taking place in those areas known as the "Live Quarter" or "London Piazza" within The O2 (each a "Venue") are respectively authorised to sell tickets to events taking place at the Venues (each an "Event") as an agent on behalf of the promoter or organiser of the Event (the "Organiser").

A. STATUS OF THESE TERMS AND CONDITIONS
1. These Terms and Conditions incorporate, and should be read in accordance with, the terms and conditions of the authorised ticket agent from which you purchased your Ticket, copies of which are available upon request or on the website of the relevant authorised ticket agent. In the event of any inconsistency between these Terms and Conditions and the terms and conditions of the relevant authorised ticket agent, these Terms and Conditions shall prevail.
2. All Tickets are sold subject to the terms and conditions of the authorised ticket agent of the Venue and/or Organiser and to these Terms and Conditions. Please read these Terms and Conditions carefully prior to purchase and raise any queries. Purchase of any Ticket constitutes acceptance of these Terms and Conditions.
3. These Terms and Conditions are subject to change without notice from time to time in our sole discretion. We will notify you of amendments to these terms and conditions by posting them on this website and it is your responsibility to ensure you have read the most current Terms and Conditions before purchasing your Tickets.

B. YOUR TICKET
1. Your Ticket may be in the form of paper, mobile/bar code, email, wristband or chip technology or such other form that becomes available on the market.
2. Only persons holding a valid Ticket will be admitted to the Event. You must retain this Ticket on your person at all times during the Event.
3. Please check your Tickets upon receipt as mistakes cannot always be rectified after purchase.
4. Your Ticket may be invalidated if any part of it is removed, altered or defaced. Removing the Ticket stub will invalidate the Ticket.
5. Tickets are not issued on a sale or return basis and cannot be cancelled or exchanged after purchase other than in accordance with these Terms and Conditions and those of the authorised ticket agent from whom you purchased your Ticket and except where an authorised ticket exchange or resale facility is offered. See Refund and Cancellation policy below.
6. Price and availability information is subject to change without notice. Tickets are sold subject to the Organiser's right to alter or vary the published Event programme without being obliged to refund monies or exchange Tickets other than pursuant to the Refund and Cancellation policy below. It is your responsibility to check that the Event is going ahead at the date and time printed on the Ticket.
7. You might be required to show Photo ID when purchasing tickets in person at the venue box office.
8. Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket or used in connection with the Event.
9. For Events with seated and standing arrangements, each Ticket provides you with a licence to stand or to occupy a seat (as applicable) of a value corresponding to that stated on your Ticket. We reserve the right to provide alternative seats to those specified on the Ticket where it is not possible to allow you to occupy the specific seat printed on your Ticket. In these circumstances, we will use reasonable endeavours to provide you with a seat of equal value to that which you purchased and where we are unable to do so we will reimburse to you the difference in value of the seat we are able to provide and the value of the seat printed on your Ticket and we shall have no further liability to you as a result of the change in seats.
10. Please note that seats located on level 4 of The O2 arena are not recommended for those who have a fear of heights, or suffer from vertigo. Alternative seats will not be offered or made available to persons who purchase these Tickets.
11. Neither AEG nor any Organiser is liable for any Tickets which are lost or stolen. Standing tickets purchased via third party ticket agents cannot be duplicated if lost or stolen.
12. Customers are requested to address any specific access requirements in advance of their visit by contacting access@theo2.co.uk or by calling on 0208 463 3359. Accessible seating may not be available unless it is arranged in advance.

C. TICKET RESALE
1. Tickets are personal, revocable, non-transferable licences and shall at all times remain the property of AEG or the Organiser and subject to these Terms and Conditions.
2. Resale, or attempted resale or purchase of a Ticket other than via an authorised ticket agent, ticketing partner or official ticket resale partner of each Venue or the Organiser are grounds for seizure or cancellation of such Ticket without refund or other compensation. Authorised ticket agents of AEG include AXS. StubHub is the operator of the official ticket resale marketplace for The O2 (for the resale of Tickets which have been purchased validly in accordance with these Terms and Conditions). In addition, the Organiser will appoint its own authorised ticket agents on an event by event basis. If you are unsure as to whether or not a person offering Tickets for sale is an authorised ticket agent, ticketing partner or official ticket resale partner, particularly on the secondary ticketing market, please contact our customer service department on 0208 463 2000. Please be aware that auction sites and non-ticket specific consumer to consumer websites are not authorised ticket agents.
3. Tickets cannot be used for competitions, promotions, advertising or hospitality packages or otherwise for commercial gain without the express written permission of AEG or the Organiser.
4. Neither we nor any Organiser will take responsibility for the validity of Tickets purchased from unauthorised agents or other sources including, without limitation, ticket touts. Any such Tickets will be rendered null and void and we shall be entitled to refuse entry to, or eject any person from, a Venue whom we reasonably believe to have purchased Tickets from any unauthorised source person.
5. We reserve the right to cancel any Ticket booking which we reasonably believe to be made with a view to resell such Tickets or where the Ticket has been purchased using fraudulent means, such as credit card fraud.
6. Tickets may be restricted to a maximum number per person per credit card and, for some events, a restriction may apply per household. These restrictions will be notified to you by our ticket agents and on our website before you make your booking. We reserve the right to cancel Tickets purchased in excess of this number without prior notice to you of such cancellation.

D. AGE RESTRICTIONS AND YOUNG PERSONS
1. All children must have a Ticket.
2. For Events taking place at The O2 arena and indigo2 and, where specified in the booking process, in relation to Events taking place at other Venues, children under 15 must be accompanied by an adult aged 18 or over.
3. For Events taking place at The O2 arena and indigo2 and, where specified in the booking process, in relation to Events taking place at other Venues, children under 16 cannot enter the standing area and may only enter the Event with seated Tickets. We will not be liable to refund any standing Tickets which have been purchased for use by children under 16. in relation to such Events.
4. Events may be age restricted and it is the responsibility of the person who purchases the Tickets to check that s/he and persons on whose behalf s/he purchases tickets comply with such age restrictions before purchasing Tickets for themselves or on behalf of others. You may be asked to provide proof of identity and age upon request for any person in your party whom we reasonably believe does not meet the minimum age requirement for an Event. If you are unable to provide this proof of identification the member of your party who we believe to be under the minimum age requirement may not be allowed entry. Acceptable forms of identification are:
UK Driving Licence
Passport
National Travel Document
PASS Card - pass-scheme.org.uk/
5. It is your responsibility to check the suitability of an Event for any children in your party regardless of official age restrictions, this includes considering the type of audience the Event is likely to attract and whether such an audience is a suitable environment for children in your party. Refunds will not be issued if any aspect of an Event, including the behaviour of other audience members, causes offence to you or any children on whose behalf you have purchased Tickets.
6. We do not recommend subjecting children to loud music over a sustained period of time. Hearing protection is advised for Events taking place at The O2 arena and indigo2 and is advisable for any other Events taking place at a Venue where loud music is involved - please enquire at the relevant Venue. A concert environment is not suitable for very young children.
7. Except for shows specifically aimed at children, accompanying adults should be confident that children within their party will not cause disruption to other audience members. Any disruption may result in you and your children being removed from the Venue.

E. ENTRY
1. You must produce a valid Ticket to gain entry to the Venue and upon request for inspection at any time. Failure to produce your Ticket when requested may result in you being ejected from the Venue.
2. In order to ensure the security, safety and comfort of all patrons, we reserve the right at our reasonable discretion to refuse admission without compensation or refund.
3. Searching is a condition of entry to protect your safety and that of other customers. We will conduct security searches of persons' clothing, bags and other items which we reasonably determine at our discretion on entry and exit and reserve the right to disallow within the Venue items which may be illegal or which, in our reasonable opinion may cause danger or disruption to the Event, or other patrons (regardless of whether or not such item is illegal or is carried for specific purposes), which artists performing at the Event or their management have asked us to prohibit or are otherwise prohibited pursuant to these Terms and Conditions, including, without limitation, food and beverages (other than as required on proven medical grounds) (all such items "Prohibited Items"). Anyone found in possession of illegal or contraband goods may also be liable for prosecution. All items left with stewards before entry into the Venue are left at your own risk.
4. Animals, with the exception of assistance dogs, are not permitted in The O2. Customers attending with assistance dogs are requested to contact The O2 in advance for further information.

F. THE EVENT
1. There is no re-admission once you have left a Venue save in limited circumstances at the sole discretion of the Venue (this does not include leaving The O2 arena bowl where the performance is taking place in order to purchase refreshments or use the washroom facilities within The O2 arena).
2. In relation to seated Events, other members of the audience may stand up during the Event which may block your view if you choose to remain seated or if they are taller than you. Refunds and compensation will not be offered if your view is restricted.
3. Floor seating is not tiered and refunds or compensation will not be offered if your view is restricted as a result of the floor not being tiered.
4. There will be no admission to the Event before the designated opening times.
5. For some specific shows, and at the request of the artist, latecomers may not be admitted into the auditorium until a suitable break in the performance. If you expect that you will not be able to arrive at an Event on time please check with the relevant Venue first before buying your Ticket as we will not refund Tickets where you miss part of an Event due to a late arrival.
6. In case of emergency please follow instructions and directions from stewards, staff and/or other officials.
7. Should you experience any problems while in the Venue please contact the nearest steward so that every reasonable effort can be made to resolve the issue prior to, or during the Event as complaints are very difficult to resolve after the Event.
8. The Venues are no smoking premises.
9. Warning - prolonged exposure to loud noise may cause damage to your hearing. Flashing lights may be used during a performance
10. You may be ejected from the Venue or may not be permitted into a Venue and will be asked to surrender any Tickets you may hold if, in our reasonable opinion, you or your behaviour or any item you are carrying poses a health and safety risk; affects the enjoyment of other patrons; affects the running of the Event; may cause damage to or interfere with the property of AEG, the Venues or the Organisers; is unacceptable; is in breach of these Terms and Conditions; is in breach of the law; is in breach of any rules and regulations of the Venue which are notified at the Venue (these include, without limitation, entering any backstage or prohibited areas, standing in seats or in walkways and climbing on the building structure, throwing any objects or substances onto the stage or into the crowd or at another customer, smoking); may lead to a breach of any licensing conditions; and/or you refuse to leave a Prohibited Item with our stewards or to be searched.
11. You must leave the Venue quietly in consideration for our neighbours. Any failure to do so may result in you being refused permission to purchase Tickets to future Events.
12. CCTV and film cameras may be present at the Venue, this includes filming by the police or security staff carried out for the security of customers. By purchasing a Ticket and attending the Event you give your express consent to all such filming and to your actual or simulated likeness being included within any film, photograph, audio and/or audiovisual recording ("Footage"), the copyright of which shall be owned by us or the Organiser. You further hereby agree that any such Footage may be exploited by us or the Organiser in any and all media for any purpose at any time throughout the world including use in commercial distribution or use for commercial purposes, such as merchandising or DVDs, without payment or compensation.
13. The use of cameras, video and/or sound recording equipment by you is prohibited and such items may not be permitted into the Venue except with our express written consent.
14. You are required to observe and comply with rules and regulations of the Venues and comply with all instructions given to you by Venue stewards and staff at the Event. Normal statutory rules and regulations apply and should be observed at the Event, failure to do so may result in ejection from the Event.
15. All advertised times are approximate and subject to change. It is your responsibility to make appropriate arrangements to ensure that you arrive at the Venue in sufficient time in case the Event starts early and to ensure that you are able to stay until the close of the Event should you wish to if it overruns. We will not be responsible to make any refund or meet the costs of any alternative travel arrangements or for any loss of enjoyment or other indirect loss as a result of an Event not running to the precise advertised times.

G. FOOD AND BEVERAGE
1. No food or beverages are permitted to be brought into The O2 Arena or indigo2 by you (save in limited circumstances on medical grounds) and may be restricted or limited in relation to Events taking place at other Venues at the Venues' discretion. A variety of food and beverages will be available for purchase within the Entertainment District of The O2 and within The O2 arena.
2. Bottle tops will be removed from all bottles to be taken into The O2 Arena and indigo2 to reduce the risk of them becoming rolling trip hazards, or used as missiles. Occasionally, all drinks will be decanted into plastic cups.
3. When purchasing alcohol if you appear to be under the age of 25 you may be asked for proof of age.
4. We reserve the right to refuse to serve you alcohol if, in our reasonable opinion, we believe that you are intoxicated or likely to become intoxicated if we serve you further alcoholic beverages.

H. MERCHANDISE
1. Official Merchandise is only available from outlets within The O2. Please be aware of unofficial traders offering inferior goods for which we accept no responsibility.
2. You are not permitted to sell or offer for sale or distribute any items whilst at or in the environs of the Venues including, without limitation, merchandise, Tickets, food, beverages, cigarettes or smoking materials, newspapers or magazines.
3. You shall not bring into the The O2 or display or distribute (whether for free or with a charge) at the Event any sponsorship, promotional or marketing materials.

I. DATA PROTECTION
To the extent permitted by law, personal information provided by you when you purchase your Tickets will be used for all purposes reasonably connected with the operations of the Event and of AEG including (but not limited to): providing You with details of forthcoming connected events, offers and services; providing You with updates as to the latest concessions or any changes thereto and information concerning competitions and other promotional activity; supplying you with the goods that you request or in which we reasonably believe you may be interested; conducting market research and establishing customer profiles; and transferring or disclosing the information provided to our professional advisors and such other parties as we consider necessary in the administration of its business. We will not use or disclose your personal information other than as set out in these Terms and Conditions without your prior consent. By purchasing a Ticket or Tickets you consent to the use of your personal information in this way. You will be given the opportunity not to subscribe to future marketing communications from us when you place your order and in all future communications which you receive from us. If You have any queries about this, please write to the Legal Director, The O2, Peninsula Square, London, SE10 0DX.

J. REFUNDS AND CANCELLATION
1. The Organiser reserves the right to make alterations to the advertised event, where the alterations are not Material.
2. In the event of a cancellation, postponement or Material alteration of an Event you will be entitled to a refund in accordance with the terms and conditions or refund policy of the authorised ticket agent from whom you purchased a Ticket. Personal arrangements including travel, subsistence and accommodation in relation to the Event which have been arranged by you are at your own risk and neither AEG nor the Organiser will have any liability for any such loss of enjoyment or wasted expenditure.
A "Material" alteration is a change which in our reasonable opinion makes the Event materially different to the Event which purchasers of the Ticket could reasonably expect. Changes to performance times, supporting acts and the use of understudies in a theatre performance shall not be a material change. A material change is judged by reference to the nature and billing of each Event. Events which are festivals or themed events are judged by reference to the overall theme rather than the individual act scheduled to appear. This includes Events which have multiple artists and/or where the Event name does not include reference to any specific act. In these cases, no scheduled acts may be considered as headline acts, regardless of their relative fame or prominence in the billing.
3. In order to claim your refund please refer to the terms and conditions of the authorised ticket agent from which you purchased your Ticket for details of how to claim a refund. The point of sale may not make a refund if you fail to follow the instructions provided within the notified timeframes. Refunds will only be made to the person who purchased the Tickets.
4. It is your responsibility to check that an Event has not been cancelled, rescheduled or made the subject of a material alteration. Information on such matters will be made available on behalf of the Organiser as soon as reasonably practicable on The O2's website at www.theO2.co.uk and/or at the Venue. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation or material alterations can sometimes arise immediately prior to an Event.
5. Tickets will not be refunded where they have been used to gain entry to the Event or where you are able to and choose to attend a postponed Event.

K. LIABILITY
1. You agree that neither we nor the Organiser nor our respective servants or agents will be liable for any loss, injury or damage to any person (including you) or property however caused: (a) in any circumstances where there is no breach of a legal duty of care owed by us or the Organiser or any of our respective servants or agents or (b) to the extent that any increase in any loss or damage results from breach by you of any of these Terms and Conditions.
2. You agree that neither we nor the Organiser shall be liable to you for any indirect or consequential costs, claims, actual or alleged losses howsoever arising out of or in connection with the Event and/or our obligations hereunder including but not limited to loss of profit, anticipated profits, savings, business or opportunity or loss of publicity or loss of reputation or opportunity to enhance reputation or loss of contract or other economic or consequential loss arising from the performance (or any failure to perform) these Terms and Conditions.
3. Neither AEG nor the Organiser will have any liability to you whatsoever for loss or expenses incurred in connection with the Event or any cancellation of the Event, including, without limitation, costs of any personal travel, accommodation or hospitality arrangements made relating to the Event or the cancellation of the Event.
4. For the purposes of these Terms and Conditions, "Force Majeure" means any cause beyond our AEG's the Organiser's control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, royal mourning, national mourning, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. Neither we nor the Organiser will be liable to you for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by a Force Majeure.
5. You will be responsible for all claims, liabilities, damages, costs and expenses suffered or incurred as a result of your breach of these Terms and Conditions or default in the discharge of your obligations.

L. GENERAL
1. To the fullest extent permissible in law, we shall be entitled to assign all and any of our rights and obligations under these Terms and Conditions, provided that your rights are not adversely affected.
2. If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of these Terms and Conditions valid or enforceable.
3. If we delay or fail to enforce any of these Terms and Conditions it shall not mean that we have waived our right to do so.
4. Any person, other than AEG or the Organiser, who is not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.
5. Nothing in these Terms and Conditions and no action taken by you or us under these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other fiduciary relationship between you and us.
6. These Terms and Conditions constitute the entire agreement between the parties in connection to the subject matter of these Terms and Conditions and supersede any previous terms and conditions, agreement or arrangement between you and us relating to the subject matter of these Terms and Conditions. However, nothing in these Terms and Conditions shall purport to exclude liability for fraud or fraudulent misrepresentation.
7. These Terms and Conditions shall be governed by the laws of England and Wales and parties agree to submit to the exclusive jurisdiction of the English Courts.

M. BUILDING SIX

  1. Full terms and conditions relating to ticket sales and admission to venues located at The O2 (the “Terms and Conditions”) can be found at theo2.co.uk/footer/terms-conditions or are available upon request from The O2 Box Office.
  2. Please check your Tickets upon receipt as mistakes cannot always be rectified. Defacing the Ticket or removing the Ticket stub will invalidate the Ticket. You must produce a valid ticket or wristband to gain entry to the venue and upon request for inspection at any time. Failure to produce your ticket or wristband when requested may result in you being ejected from the venue.
  3. Resale or attempted resale or purchase of a Ticket other than via an authorised ticket agent or ticketing partner of The O2 are grounds for seizure or cancellation without refund or compensation. You must retain this Ticket with you at all times during the event.
  4. Tickets cannot be cancelled or exchanged after purchase other than in accordance with the Terms and Conditions.
  5. It is your responsibility to check that the Event is going ahead at the date and time printed on this Ticket. All advertised times are approximate and subject to change. If an Event is cancelled or rescheduled or postponed please refer to your point of purchase for details of your ticket agent’s refund and/or exchange policy.
  6. We are not liable for any Tickets which are lost, stolen or damaged.
  7. Events in Building Six are 18+ only, unless otherwise notified at the point of sale. You must bring a valid form of photo ID: either a Driving License or a Passport. Other age restrictions may apply to specific Events and are notified at the point of sale. When purchasing alcohol if you appear to be under 25 you will be asked for proof of age. The O2, and all venues within The O2, are no smoking venues, save for any clearly designated smoking areas which may be in place at Building Six during events.
  8. Last entry time to The O2 is 1am - please arrive early.
  9. Building Six will operate an ID Scan facility upon entry to Events. You may be asked to provide proof of identification which will be scanned and a copy of which may be retained on the ID Scan facility for the following reasons: age verification; your personal safety; to create a log of customers in Building Six; to assist police and other local authorities where a request has been made; and to share with other venues should you be barred from Building Six. You are not obliged to permit us to scan your identification using the ID Scan facility; however we reserve the right to refuse entry to the Event in the event that you refuse to do so. For information about how any information collected by the ID Scan facility will be handled, please read our Privacy Policy which can be found at theo2.co.uk/footer/privacy.html.
  10. We reserve the right at our reasonable discretion to refuse admission to or to eject you from the Venue without compensation or refund, if we consider it necessary, in order to ensure the security, safety and comfort of all patrons.
  11. Searching is a condition of entry. Please see the Terms and Conditions for details of prohibited items.
  12. Animals, with the exception of assistance dogs, are not permitted in The O2. Food and beverages cannot be brought into Building Six and may be restricted or limited in relation to Events taking place at other venues within The O2.
  13. There is no re-admission permitted to Building Six once you have left the venue.
  14. There will be no admission to the event before the designated opening times. For some events latecomers may not be admitted until a suitable break in the running order.
  15. Should you experience any problems during your visit please contact the nearest steward as every effort will be made to resolve issues prior to or during the Event.
  16. Unauthorised photography or recording for any professional or commercial purpose is not permitted.
  17. Customers are requested to address any specific access requirements in advance of their visit by contacting access@theo2.co.uk or by calling on 0208 463 3359.
  18. The O2 is located at North Greenwich tube station and can also be accessed via bus and river. Please see tfl.gov.uk and thamesclippers.com for transport information. Access to The O2 is via the main public entrance only. You must leave the venue quietly in consideration for our neighbours.

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The O2 Car park

CITY & SUBURBAN PARKING LTD.

CUSTOMERS ARE REQUESTED TO READ CAREFULLY THE TERMS AND CONDITIONS OF ENTRY TO, AND USE OF, THIS CAR PARK AND TO FOLLOW THE PROCEDURES RECOMMENDED IN THOSE TERMS AND CONDITIONS, WHICH ARE FOR THEIR BENEFIT.

SHOULD YOU WISH TO MAKE A COMPLAINT, YOU ARE REQUESTED TO FOLLOW THE COMPLAINTS PROCEDURE SET OUT IN CONDITION NO. 2 BELOW, WHICH WILL ENSURE THAT YOUR COMPLAINT IS BROUGHT PROMPTLY TO THE ATTENTION OF THE STAFF.

The Company's Liabilities
Customers are asked to remember that a public car park is open to everyone. The staff have instructions to remove persons misbehaving themselves, but it is impossible to exclude undesirables altogether and the Company cannot therefore guarantee the security of your vehicle or its contents. Accordingly:
(a) the Company, its servants and agents will accept liability in respect of any loss, theft of or from, misdelivery of, temporary failure to deliver, or damage to the vehicle only where the same is proved and to the extent that it is proved to be caused by the negligence, wilful act or default or breach of statutory duty of the Company, its servants or agents, or the dishonesty of its servants or agents, and
(b) the Company, its servants and agents will accept liability in respect of the death of, or personal injury sustained by, customers and others in the Car Park, only where the same is proved and to the extent that it is proved to be caused by the negligence, wilful default or breach of statutory duty of the Company, its servants or agents.

Complaints procedure
Should your vehicle suffer damage whilst in the Car Park, or should you lose the vehicle or any of your possessions from the vehicle whilst it is in the Car Park, you are requested:
(a) to immediately inform a member of our staff of the occurrence and also
(b) in cases of theft, immediately inform the Police and
(c) to notify your insurers promptly.
If you consider that you have a claim against the Company you must, within seventy-two hours of discovery of the loss or damage, give written notice containing full details of the occurrence to the Company at City & Suburban Parking Ltd, The O2, Millennium Way,
Greenwich.
Before submitting a claim to the Company, customers are requested to check Condition No. 1 and to satisfy themselves that the subject matter of their claim falls within the Company's area of responsibility.
Failure to comply with the above procedures may prejudice your position.

Securing your vehicle
Unless requested by the Company or one of its employees or agents not to do so, please ensure that before you leave the Car Park:
(a) your vehicle is securely locked
(b) that all the windows of your vehicle are securely closed
(c) if your vehicle is fitted with an alarm, steering lock or similar device that it is engaged.

Possessions
(a) Wherever possible please take your possessions with you when you leave your vehicle.
(b) If you have to leave possessions in your vehicle do not leave them on the seats where they are visible. Put them in the boot and lock it.
(c) Customers are reminded that their motor insurance policies may not cover possessions in the vehicle. It is possible to arrange separate insurance cover for possessions and customers are recommended to do so.

Courtesy to other customers
Should you damage another customer's vehicle, you are requested to report the matter immediately to a member of our staff and give him the registration numbers of both vehicles. Remember that your car may one day be damaged, so please treat such incidents with the same courtesy as you would hope to receive.

Safety in the Car Park
Please drive carefully in the Car Park and obey the directional signs.
Remember that Car Parks can be dangerous. After you have parked your vehicle please proceed to the nearest passenger lift, stairs or exit ways to reach street level. These are signposted at all levels. Do not wander about in the Car Park and keep a careful eye
on your children and do not permit them to play in the Car Park.

Tickets
(a) The ticket issued is available only for the vehicle in respect of which it is issued. A ticket, including a Season Ticket, does not entitle the customer, unless otherwise specified, to any particular space in the Car Park or to priority over other customers.
A Season Ticket is the property of the Company to which it must be surrendered on expiration.
(b) The company reserves the right to refuse to release any vehicle except on production of the parking ticket until it has made such enquiries as it considers reasonable. Failure to produce your ticket will therefore delay your departure.
(c) Customers who cannot produce their parking ticket on departure will be charged at the full daily rate unless prior arrangements have been agreed with customers or event organisers.

Prebooking
Tickets cannot be cancelled or exchanged after purchase unless the event is cancelled, rescheduled or subject to a material alteration, except where an applicable ticket exchange or resale facility is offered.

Agency
Every person who enters into a contract with the Company for the parking of a vehicle at the Car Park, whether by purchasing a ticket or otherwise, does so on behalf of himself and all other persons having any proprietary possessory or other financial or material interest in the vehicle and its contents.

Moving and re-location of vehicles
(a) The Company reserves the right to move any vehicle within the Car Park by driving or otherwise, to such extent as the Company, its servants or agents may, in their discretion, think necessary to avoid obstruction, or for the more efficient arrangement of its parking facilities at the Car Park.
(b) The Company additionally reserves the right where the Car Park has to be closed either permanently or temporarily, in whole or in part, or has to be evacuated in cases of emergency, to remove any vehicle at any time to any other reasonably convenient Car Park within the control of the Company.
(c) To the extent that it may be necessary to do so in the exercise of the rights conferred upon the Company under this condition, the Company, its servants or agents shall have the right to drive or otherwise take the vehicle on the public highway.

Liens
Every vehicle in the Car Park is subject to a lien for all charges due or accruing due from the customer to the Company, and a general lien for all and any monies due from the customer to the Company, such liens to be in existence whenever the vehicle is in the Car Park, notwithstanding that it may from time to time have been removed from the Car Park. If the said lien is not satisfied by the payment, within 28 days of notice given by the Company of its intention to sell the vehicle in default of payment, the Company may sell the vehicle by auction or otherwise and the proceeds of sale may be applied in and towards satisfaction of all sums owing to the Company by the customer together with the expense of the sale, and in connection with such sale the Company shall be entitled to charge reasonable garage charges in respect of the period during which the vehicle is in the possession of the Company. Any balance of purchase price remaining after satisfaction of such sums shall be held by the Company on behalf of the registered owner of the vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his last known address, whether or not the same is actually received.

Tariff
Parking fees shall be as displayed on the Tariff Board at the Car Park.

Prohibited activities
(a) No vehicle shall be towed into the Car Park and no work on or cleaning of vehicles by customers or their agents shall be carried out in the Car Park.
(b) No activity in connection with the selling, hiring or other disposal of the vehicle shall be carried out in the Car Park.

Definitions
(a) "the Company" shall mean City & Suburban Parking Ltd, whose registered office is at 3rd Floor, York House, Empire Way, Wembley HA9 0PA and shall, where the Car Park is managed or operated by a subsidiary company, include that subsidiary company.
(b) "vehicle" shall mean the vehicle which is received into the Car Park and shall include any mechanical device on wheels or tracks, its equipment and accessories.

Variation of the terms and conditions
No person has any authority to vary or alter these Terms and Conditions unless such variation is in writing under the hand of the Company's Secretary or a Director of the Company.

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Cinema Free Parking offer

Subject to the following terms and conditions Ansco Arena Limited, of The Studio, The O2, London SE10 0DX ("AEG") is the promoter of the offer of free parking for customers of Cineworld Cinema, at The O2.

1. Subject to presentation of a fully paid cinema ticket purchased at Cineworld Cinema ("Cineworld") at The O2, customers of Cineworld at The O2 shall be entitled to one free car parking ticket for use at designated car parks at The O2.
2. To receive free car parking customers should retain (a) the car park ticket collected on entry to the cark park at The O2; and (b) their Cineworld cinema ticket; and present both to The O2's Parking Management Office (situated next to Car Park 4) for validation.
3. Only one free car parking ticket shall be provided per Cineworld customer per day, which shall be valid for Car Park 2 or Car Park 4 at The O2 for a period of 4 hours from the time of entrance to the car park. If the customer's use of the car park exceeds 4 hours the excess shall be charged at The O2's standard hourly car park rates.
4. Free car parking tickets will only be issued during the promotional period, as indicated on The O2 website. AEG reserves the right to suspend, cancel or amend this promotion at any time.
5. Free car parking is subject to space availability in either Car Park 2 or Car Park 4 at The O2.
6. The O2 Parking Manager's decision is final and no correspondence will be entered into.
7. Cash or credit alternatives will not be offered.
8. This promotion cannot be used in conjunction with any other car parking offer at The O2 or any other Cineworld Cinema.
9. Use of the free car parking ticket is subject to compliance with The O2 Car Park terms and conditions which can be viewed at The O2 Car park webpage.

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The O2 Website

THESE TERMS AND CONDITIONS ("TERMS OF USE") ARE BETWEEN YOU AND ANSCHUTZ ENTERTAINMENT GROUP ("AEG") AND GOVERN YOUR USE OF THE AEG WEBSITE ("OUR SITE"). IT IS IMPORTANT THAT YOU READ AND UNDERSTAND THESE TERMS OF USE BEFORE YOU START USING OUR SITE.

Ownership
All of the content of our Site (which includes without limitation all graphics, text, images, photographs, illustrations, and the design, selection and arrangement thereof) is, unless specifically indicated otherwise, protected by copyright, trademark, and/or other proprietary intellectual property rights owned by or licensed to AEG.

Website Service
There are no charges for using our Site. However, we reserve the right to seek to charge in the future for additional services we may offer to provide to you but we will not do so without making clear to you what those charges are and what they relate to and giving you an opportunity to agree whether or not to take such services.
Our Site has been prepared solely for the purpose of providing information about the O2 and it does not constitute any financial or other advice and should not be used as a substitute for such advice. Subject to our legal obligations, we make no warranty or representation that access to our Site or the services offered on our Site will be uninterrupted, timely, secure, or error-free, nor do we make any warranty or representation that the content of our Site, or any information given through it, is accurate or reliable.
You acknowledge and agree that your use of any information on our Site is at your sole risk. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, our Site (or any part thereof) with or without notice.

Limited Licence; Restrictions
The contents of our Site are freely downloadable for browsing purposes only and may not be reproduced in whole or in part or otherwise made available without the prior written consent of AEG. In addition, none of the material on our Site may be copied, altered in any way, or transmitted or distributed to any other party without the prior express written permission of AEG.
You may not create links to our Site without the express prior written consent of AEG. Linked websites, whether permitted or not, do not have any implied affiliation with our Site.
If you download any software from our Site, the software, including any images or files incorporated in or generated by the software, and data accompanying the software (collectively, the "Software") is subject to a limited licence, the terms of which are set out in the separate software licence agreement made available to you at the time of the download. AEG and/or its suppliers (as the case may be) retain all right, title, interest and intellectual property rights in and to the Software. You may not distribute, sell, or transmit the Software and you are not permitted to alter, modify or adapt the Software, including but not limited to translating, decompiling, reverse engineering, disassembling, or creating derivative works of it.

Forums, Blogs and Public Communication
» "Forum" or "Blog" means a message board, or email function offered as part of AEG website. You must not post to, submit to, or publish on publicly accessible areas of our Site such as a Forum or blog, bulletin board or otherwise make available on our Site any content, or act in a way which, or which in our opinion:
» libels, defames, abuses, invades privacy, harasses or is obscene, racist, abusive, threatening or offensive, contains indecent language or images, or is otherwise illegal or contains unlawful content;
» advocates illegal activity or discusses illegal activities with the intent to commit them; infringes and/or violates any right of a third party or any law;
» advertises or sells to or solicits others;
» compromises the trade secrets or violates the copyright or other intellectual property rights of any third party. You agree to indemnify, defend and hold AEG harmless from any claims, losses or liabilities;
» uses our Site or any Forum or blog for commercial purposes of any kind, political campaigning, chain letters, mass mailings, any unsolicited mass emailing (SPAM) or phishing;
» posts or distributes any software or other materials that contain a virus or other harmful component; or
» posts material or makes statements that do not generally pertain to the designated topic or theme of any chat room or bulletin board.
» AEG or any person appointed by AEG has the right to review, remove or edit content from any Forum or blog or other public area of our Site at any time, without notice to you which AEG in its sole discretion, consider breaches or may breach the Terms of Use, in particular, any content that AEG considers is illegal or contains unlawful content.
» Notwithstanding the above right, AEG does not monitor in real time any comments made or materials posted to any Forum or blog or otherwise communicated to any public area of our Site. AEG is not responsible for the content or accuracy of any such information, and shall not be responsible for any action you take or decisions you make (including but not limited to any trading or investment decisions made) based on such information

Your Content
With respect to all content, information or materials that you communicate to us through our Site, or that you post to publicly accessible areas of our Site, including any Forum or blog ("Your Content"), you hereby grant (or warrant that the owner of such materials expressly grants) to us a perpetual, worldwide, royalty-free, irrevocable, nonexclusive licence (carrying the right to sublicence) to use, reproduce, modify, adapt, publish, translate, publicly perform and display, create derivative works from and distribute such materials or incorporate Your Content (in whole or in part) into any form, medium, or technology now known or later developed throughout the universe. In addition, you hereby waive your moral rights in Your Content.
You warrant that you have the right to so communicate, submit or post Your Content and that you have the right to grant to us the licence granted in the preceding paragraph, except where you have expressly indicated the contrary to us in writing.
You acknowledge that we have no obligation to retain any of Your Content on the publicly available areas of our Site for any minimum period or at all and that it is entirely in our discretion as to the length of time that Your Content or any of it will be retained on the website. We may also edit or modify Your Content at any time.

Electronic Communications/SPAM
We may communicate with you electronically, either by email or by posting information on our Site. You agree not to treat such emails as unsolicited (SPAM). For contractual purposes, you agree to receive communications from us electronically and you consent that all agreements, notices and other communications that we provide to you electronically satisfy any legal requirements that such communications be in writing. This does not effect your statutory rights.
You are strictly prohibited from sending (or supporting the sending) of unsolicited bulk or single mail messages, or SPAM, from our website.

Disclaimer
THIS WEBSITE HAS BEEN COMPILED IN GOOD FAITH BY AEG. HOWEVER, AEG DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING BY WAY OF EXAMPLE BUT NOT LIMITATION, AS TO FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS. IN ADDITION, AEG DOES NOT REPRESENT OR WARRANT THAT THE CONTENTS OF THE SITE OR ANY INFORMATION AND/OR FACILITIES ON OR ACCESSIBLE VIA THIS WEBSITE ARE ACCURATE, COMPLETE, ADEQUATE, SUITABLE OR CURRENT, NOR MAKES ANY SUCH WARRANTY OR REPRESENTATION IN RESPECT OF ANY INFORMATION CARRIED ON ANY WEBSITE OPERATED BY A THIRD PARTY WHICH MAY BE ACCESSED FROM THE SITE, NOR THAT THE INFORMATION ON THIS OR ANY THIRD PARTY WEBSITE HAS IN ANY WAY BEEN VERIFIED BY AEG, NOR THAT THIS WEBSITE WILL BE FREE OF DEFECTS, INCLUDING, BUT NOT LIMITED TO, VIRUSES OR OTHER HARMFUL ELEMENTS. THE USER OF THIS WEBSITE ASSUMES ALL COSTS ARISING AS A RESULT OF THE USE OF THIS WEBSITE.

Access
Our Site, and the information contained on it, is not directed at, or intended for distribution to or use by, any person or entity who is a citizen or resident of, or located in, any jurisdiction where such distribution, publication, availability or use would be contrary to applicable law or regulation or which would subject AEG to any registration or licensing requirement within such jurisdiction.
AEG will not be liable if the systems go off line or fail for any reason, or for any incompatibility of our Site with any of your equipment, software or telecommunications systems. AEG will not be liable for any claims, penalties, losses, damages, costs or expenses arising from the use of or inability to use our Site or from any unauthorised access to or alteration of our Site.

Children under 18
If you are under 18, you must ask your parent or guardian before you email the website, ask AEG to email anything to you, send in any information to AEG, enter any contest or game that requires information about you or offer a prize, post any information on any bulletin board, enter any chat room; or buy anything online.
By submitting information, you are confirming that you are over the age of 18, or you have received the consent of your parent or guardian.

Privacy Policy
You must read our Privacy Policy which forms part of these Terms of Use and sets out the way in which your personal data is handled.

Limitation of Liability
NOTHING IN THESE TERMS OF USE SHALL LIMIT OR EXCLUDE OUR LIABILITY TO YOU FOR FRAUDULENT MISREPRESENTATION, OR FOR DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE OR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
SUBJECT TO THE FOREGOING AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, NEITHER AEG NOR ANY OF ITS DIRECTORS, EMPLOYEES, AFFILIATES OR OTHER REPRESENTATIVES WILL BE LIABLE TO YOU FOR ANY LOSS OR DAMAGES (WHETHER DIRECT OR INDIRECT AND WHETHER CAUSED BY NEGLIGENCE OR OTHERWISE) ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR INABILITY TO USE, THE MATERIALS IN AND/OR FACILITIES OR SERVICES OFFERED THROUGH THE SITE, INCLUDING, BUT NOT LIMITED TO, INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES, LOSS OF DATA, INCOME, PROFIT OR OPPORTUNITY, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES (EVEN IF AEG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES, OR SUCH LOSS OR DAMAGES WERE REASONABLY FORESEEABLE). IN PARTICULAR, WE HAVE NO LIABILITY FOR ANY LOSS OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH: YOUR INABILITY TO USE OUR SITE OR ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR COMMUNICATION LINE FAILURE IN RELATION TO OUR SITE, NOR ANY THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERNATION OF, OR USE OF ANY RECORD, INFORMATION OR CONTENT, INCLUDING YOUR CONTENT.
You agree that we shall not be liable to you for any modification, suspension or discontinuance of our Site or any part of it.
You agree that we have no responsibility or liability for the deletion or failure to store any of Your Content nor for any errors in Your Content.
We neither endorse nor are responsible for the accuracy or reliability of any opinion, advice or statement on our Site that is not ours, including without limitation any such opinion, advice or statement included in any Forum or blog or on any bulletin board provided on our Site. Under no circumstances will we be liable for any loss or damage caused by your reliance on information obtained through the content on our Site, whether such content was provided by us or any third party. It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through our Site.
Any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.
IF THIS CLAUSE IS UNENFORCEABLE IN WHOLE OR IN PART, THEN IN NO EVENT SHALL THE TOTAL LIABILITY TO YOU OF AEG OR ANY OF ITS DIRECTORS, EMPLOYEES, AFFILIATES OR OTHER REPRESENTATIVES FOR ALL DAMAGES, LOSSES, AND CLAIMS (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE SITE.

Indemnification
You must comply with these Terms of Use at all times when using our Site and you must take all reasonable precautions to avoid infringing any third party's rights in the use of our Site, including the communication of Your Content to our Site. You will be liable for any foreseeable and reasonable costs incurred by us in defending any action in respect of a claim resulting from your breach or alleged breach of these Terms of Use, if reasonable precautions were not taken by you. You agree to defend, indemnify and hold AEG and all of its associate companies, its directors, officers, partners, employees, information providers, licensors and licensees and agents harmless from and against all liabilities, claims, damages, costs and expenses, including without limitation legal fees and costs arising out of your use of the Site, Your Content, or your violation, breach or alleged violation or breach of these Terms of Use.

Links from This Site
» The Site contains links to other Internet sites on the World Wide Web, which lead you out of our Site. We provide such links for your convenience and information only. We cannot ensure that you will be satisfied with any products or services that you purchase from a third-party site that links to or from any AEG website or for any third-party content on our sites.
You acknowledge and agree that AEG:
» is not responsible for the availability of any external websites or resources linked to our Site;
» is not responsible for the content on any other websites or pages linked from our Site;
» does not endorse and is not responsible or liable for any merchandise, content, advertising, or other material on or available from such websites or resources;
» makes no representation or warranty as to the accuracy, legality, reliability or validity of any content on any other such site; and
» makes no representation or warranty that such sites will safeguard the security of your information (including, without limitation, credit card and other personal information) or be free of viruses or other harmful elements. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any content or services available on or through any third party site or resource. You hereby irrevocably waive any claim against us with respect to such sites and third-party content. We strongly encourage you to make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.

Termination
We reserve the right to terminate your access to our Site at any time without notice from us if, in our sole discretion, you fail to comply with these Terms of Use.

Amending these Terms of Use
We may update these Terms of Use to accord with our standard contractual provisions at any time. We will post our most recent version of these Terms of Use on our Site. We may also add to, change or remove any part of these Terms of Use. If we intend to amend these Terms of Use in any way for these reasons, we will notify you prior to your next visit to our Site through the use of a pop up or other technology which will ask you to read the amended Terms of Use and confirm your acceptance by checking a box. If you do not agree to the amended Terms of Use, then you are free to discontinue your use of our Site. By checking the acceptance box or continuing to use our Site, you signify your agreement, without limitation or qualification, to be bound by the amended Terms of Use.

Governing Law
These Terms of Use shall be governed by English Law and we both agree to subject to the exclusive jurisdiction of the English courts.

Severance
If for any reason a court of competent jurisdiction finds that any of these Terms of Use are unenforceable the remaining terms of these Terms of Use shall survive and remain in full force and effect.

Miscellaneous
Any waiver of any provision of these Terms of Use must be in writing signed by AEG to be valid. A waiver of any provision hereunder shall not operate as a waiver of any other provision, or a continuing waiver of the same provision in the future. These Terms represent the entire understanding and agreement between the parties relating to the subject matter herein and supersede any and all prior statements, understandings or agreements whether oral or written, and shall not be modified except in writing, signed by you and AEG.

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The O2 Survey VIP tickets Prize Draw (the "Prize Draw") Terms and Conditions

AEG Europe, of The Studio, The O2, London SE10 0DX, is the promoter of this Prize Draw ("AEG"). The Prize Draw opens at 00.00hrs on 11 November 2013. Subject to these Terms and Conditions, Winners of each Prize Draw ("Winner(s)") shall be entitled to a pair of VIP Tickets to an event at The O2 (the "Prize"). Winners will be required to enter into separate terms and conditions of use in respect of the Prize and the Prize will only be valid and available for acceptance by the Winner for a period of 30 days from the date that the Winner has been notified that he/she has won the Prize. Winners of the Prize must select the event and date that they wish to attend within two weeks of acceptance of the Prize, at all times subject to availability.
1. This Prize Draw is open to anyone aged at least 18 years who are UK residents, excluding employees of AEG, or any of its subsidiary companies, their families, agents or anyone else connected with this promotion. No third party entries, bulk entries or entries submitted by agents will be accepted. AEG reserves the right to verify the eligibility of entrants. AEG may require such information as it considers reasonably necessary for the purpose of verifying the eligibility of an entry and the Prize may be withheld until and unless AEG (in its sole discretion) is satisfied with the verification.
2. Entries are made by the entrant completing The O2 Survey and submitting it to AEG online. Only one entry per person is allowed in relation to each visit made by the entrant to The O2 if responding to The O2 customer satisfaction survey. Entries not complying with these Terms and Conditions will be invalid.
3. The Prize Draw shall take place on 15 December 2013.
4. The instructions provided at the point of entry form part of the Terms and Conditions of this Prize Draw, and in the event of a conflict, these Terms and Conditions take precedence.
5. The Winner(s) will be selected at random from all eligible entries received. Each Winner will be notified within 72 hours from the date of the Prize Draw either by email, mail or telephone. The Prize is awarded conditionally upon acceptance and if a Winner is unable to be contacted after a reasonable period or if any Prize is unclaimed for 30 days or declined within a reasonable period, the Prize shall be deemed as unclaimed or unaccepted and a supplementary Winner may be drawn at AEG's discretion.
6. AEG will not be responsible for any inability of a prize Winner to take up the specified Prize.
7. As the Prize requires attendance at The O2, the Winner and any permitted companions will be solely responsible for travel to and from The O2 and all other expenses. AEG assumes no responsibility and is not liable for any costs, charges or expenses which Winners may be required to pay at any time in connection with a Prize.
8. AEG reserves the right to provide substitute prize(s) of similar value in the event that the specified Prize is unavailable for reasons beyond its control. Cash or credit alternatives will not be offered. None of the prizes are transferable.
9. AEG accepts no responsibility for incorrectly completed, lost or delayed entries, notices, acceptances, tickets or other documents related to the Prize.
10. In the event of fraud, abuse, and/or an error affecting the proper operation of this Prize Draw, including the allocation of more prizes than are available, AEG reserves the right to end or suspend the Prize Draw; amend these Terms and Conditions; declare void the notification of Winner(s); and/or to allocate available prizes by conducting a simple draw from all wrongly allocated Winners.
11. If any provision of these Terms and Conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
12. The Winner(s) may be required to participate in publicity connected with this Prize Draw and it is a condition of entry that the Winner(s) agree to their name and country of residence being made publicly available if they win.
13. Entrants' data will be collected, stored and processed for the purposes of administering and assessing this Prize Draw. As the Prize includes tickets to an event then for the purpose of administering the ticket allocation, AEG reserves the right to exchange information and data regarding tickets and applications with third party ticket providers and/or service providers.
14. AEG's decision is final and no correspondence will be entered into.
15. AEG reserves the right to suspend, cancel or amend the promotion and/or review and revise these Terms and Conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these Terms and Conditions, entrants shall be deemed to have agreed to any such new or amended terms.
16. As a Winner, you will release AEG and its affiliates, partners and employees from any and all liability, claims, demands, and causes of action for personal injury and or damage, theft, or loss suffered in connection with this competition or the use or acceptance of the Prize or any portion thereof save where due to the negligence of AEG or its affiliates, partners and employees.
17. This promotion is governed by English Law and is subject to the exclusive jurisdiction of the English courts.

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