The O2 terms of entry
» Anti-social behaviour
» Animals
» Soliciting
» Health and safety
» Alcohol
» Feedback
Venue Tickets and Admission
» Your Ticket
» Age restrictions and children
» Entry
» At a Venue
» Cameras and recording
» Food and beverage
» Merchandise
The Performance
» Cancellation right/right to make alterations
» Refund policy
» Obtaining a refund
» Notification of cancelled/altered events
Privacy
General
The O2 Car Park
» The Company's Liabilities
» Complaints procedure
» Securing your vehicle
» Possessions
» Courtesy to other customers
» Safety in the Car Park
» Tickets
» Agency
» Moving and re-location of vehicles
» Liens
» Tariff
» Prohibited activities
» Definitions
» Variation of the terms and conditions
The O2 Website
» Ownership
» Website Service
» Limited Licence; Restrictions
» Forums, Blogs and Public Communication
» Your Content
» Electronic Communications/SPAM
» Disclaimer
» Access
» Children under 18
» Privacy Policy
» Limitation of Liability
» Indemnification
» Links from This Site
» Termination
» Amending the Terms of Use
» Governing Law
» Severance
» Miscellaneous
The Music Fan's Video Blog Diary Room
The O2 Gift Card
The O2 terms of entry
Anti-social behaviour
The O2 will not permit any action that may be perceived as intimidating - these include:
» Gathering in large groups
» Loitering in Entertainment Avenue, Peninsula Square or the car parks
» Wearing motorcycle helmets or hoods
» Shouting, swearing or any other actions that could be unsettling to a member of the public
» The removal of clothing. Appropriate dress is required including within any tenant space.
Animals
No animals are allowed in any part of The O2, except working or assistance animals.
Soliciting
No busking, selling, leafleting, surveying, photography or filming, political activity, or any other form of commercial or lobbying activity is permitted in any part of The O2 without a permit from the Operations Director. Where permitted a charge may be made for the permit.
Health and safety
No riding of scooters, cycles or skates.
No running, climbing or sitting on any escalator, barrier, fence or bollard.
The O2 is a no smoking zone.
Alcohol
For legal reasons alcohol may only be consumed within premises that hold a relevant licence and all customers must stay within the premises where they bought the drink.
Feedback
Our Customers Services team are here to deal with any feedback you may have. Listening to the issue and seeking resolution immediately is our aim. All complaints will be recorded so that any developing issues can be identified and resolved. Written complaints will be acknowledged with a written response.
Customer Services - The O2
Tel: 020 8463 2000
Email:
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Venue Tickets and Admission
The O2 for either The O2 arena, indigO2 or The O2 bubble (each a "Venue") is authorised to sell tickets to events as an agent on behalf of the promoter of the event (the "Event Promoter").
All tickets sold by or on behalf of The O2 (the "Tickets") are sold subject to the Terms and Conditions of the Event Promoter and The O2.
Terms and conditions are numbered as they appear on the back of your ticket.
Your Ticket
1. Please check your Tickets upon receipt. Your Ticket may be in the form of paper, mobile/bar code or chip technology or such other form that becomes available on the market.
2. Removing the ticket stub before entry invalidates the ticket.
3. Tickets cannot be cancelled or exchanged after purchase unless the event is cancelled, rescheduled or subject to a material alteration, except where an applicable ticket exchange or resale facility is offered. (See full Terms and Conditions for details).
4. The Ticket holder has a right only to a seat of a value corresponding to that stated on the Ticket holder's Ticket and management reserves the right to provide alternative seats to those specified on the Ticket.
5. Please note that seats located on level 4 of the O2 arena are not recommended for those who have a fear of heights, or suffer from vertigo.
6. Unlawful resale, or attempted unlawful resale of a ticket is grounds for seizure or cancellation without refund or other compensation. Tickets cannot be used for competitions, promotions, advertising or hospitality packages without the express written permission of the event promoter. Failure to adhere to these conditions may result in the ticket holder being refused entry or removed from the venue without refund or other compensation.
7. The venue will not take responsibility for the validity of tickets purchased from unauthorised agents or other sources.
8. The Venue is not liable for any Tickets that are lost or stolen. Standing tickets cannot be duplicated under any circumstances.
9. The Venue and event promoter are not liable for any personal travel, accommodation or hospitality arrangements made relating to the event or the cancellation of the event
10. Customers are requested to address any special access requirements in advance of their visit by contacting
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or by calling on 0870 600 6140.
11. CCTV and film cameras may be present at the Venue. Purchase of a Ticket means you consent to filming and sound recording which may include you as a member of the audience and its use in commercial distribution without payment or copyright.
Age restrictions and children
12. All children must have a Ticket.
13. Children Aged 14 or under must be accompanied by an Adult Aged 18 or older.
14. Standing areas are not suitable for under 16's.
15. Events may be age restricted and it is the responsibility of the Ticket holder to check before purchasing.
16. We do not recommend subjecting children to loud music over a sustained period of time.
17. Except for shows specifically aimed at children, accompanying adults should be confident that the child will not cause disruption to other audience members or they may be asked to leave the auditorium of the Venue.
Entry
18. You must produce a valid Ticket or Wristband to gain entry to each Venue and upon request for inspection at any time. Failure to produce your Ticket or Wristband when requested may result in you being ejected from the Venue.
19. In order to facilitate the security, safety and comfort of all patrons, the Venue reserves the right at its reasonable discretion to refuse admission without compensation.
20. To ensure safety we will conduct security searches of persons', clothing, bags and all other items on entry and exit and reserve the right to confiscate items which may cause danger or disruption to the event or other patrons or are in breach of the Terms and Conditions.
21. Animals, with the exception of assistance dogs, are not permitted in The O2 and on some events may not be permitted in the performance area. Customers are requested to contact The O2 in advance for further information in this regard.
At a Venue
22. There is no re-admission once you have left a Venue.
23. In seated areas other members of the audience may stand up during the event.
24. Latecomers may not be admitted into the auditorium until a suitable break in the performance.
25. In case of emergency please follow instructions and directions from stewards, staff and/or other officials.
26. Should you experience any problems while in the Venue please contact the nearest steward as every effort can be made to resolve the issue prior to, or during the event.
27. It is the responsibility of the Ticket holder to ascertain the date and the time of any
rearranged event.
28. The O2 is a no smoking venue.
29. Customers may be ejected from the Venue or may not be permitted into a Venue and will be asked to surrender any Tickets held by such Ticket holder, if, in the reasonable opinion of the Venue, the Ticket holder is a risk to the safety of any patron; affect the enjoyment of other patrons; and/or the running of the event; and/or the Ticket holder's behaviour is unacceptable. Examples include but are not limited to being (or appearing to be): drunk or incapable or intoxicated, under age (where relevant), abusive, threatening, behaving anti-socially, carrying offensive weapons or illegal substances, declining to be searched or are in breach of the Ticket Terms and Conditions.
30. The following activities are strictly prohibited and may result in customers being asked to leave a Venue:
» entry onto the performing area and backstage or any other prohibited areas;
» unauthorised visual or audio recording inside any Venue in The O2;
» standing on seats or in any walkways and climbing any fencing or other structure;
» throwing any object or substance onto the performing area or otherwise in the Venue;
» excessive noise or the use of abusive language or gestures;
» unauthorised offer for sale or distribution of any newspapers, magazines, merchandise or other items;
» possession of any article which is or may be used as a weapon or missile;
» damage to or interfering with any property of The O2 or Event Promoter;
» crowd surfing and moshing; and
» smoking anywhere inside any building in The O2.
31. Crowd surfing and moshing are strictly prohibited.
32. Loud music can damage hearing.
33. Please consider our neighbours and leave The O2 site quietly.
Cameras and recording
34. The use of unauthorised cameras, video and/or sound recording equipment is prohibited and such items may be confiscated at the Ticket holder's own risk.
Food and beverage
35. No food or drink is permitted to be brought into a Venue. A variety of food and beverages will be available for purchase inside each Venue.
36. When purchasing alcohol if you appear to be under the age of 25 you may be asked for proof of age.
37. The consumption of intoxicating liquors is permitted only in authorised places and in accordance with the Licensing Act 1964 and the Sporting Events (Control of Alcohol) Act 1985 and other statutory or regulatory requirements that may come into force from time to time.
Merchandise
38. Official Merchandise is only available from outlets within The O2. Please be aware of unofficial traders offering inferior goods.
39. All events are subject to licence.
The Performance
Cancellation right/right to make alteration
1. The Event Promoter reserves the right to make alterations to the advertised event, where the alterations are not material.
2. The Ticket holder has a right only to a seat of a value corresponding to that stated on the Ticket holder's Ticket and management reserves the right to provide alternative seats to those specified on the Ticket.
3. For reasons beyond the Event Promoter's reasonable control, for example performer's illness or major power failure, the Event Promoter reserves the right to make material alterations to the advertised event or cancel/re-schedule the event.
Refund policy
4. If an event is cancelled, you will be entitled to a refund from the Event Promoter, of the face value of the Ticket.
5. If the advertised event is re-scheduled or subject to a Material alteration (see below for definition) after the date you brought the Ticket, the Event Promoter will publish notice of this and operate a refund scheme under which, if you choose not to attend the event, you may return your unused Ticket for a refund of the face value of the Ticket. Applications for a refund should be made at the original point of purchase.
6. A "Material" alteration is a change which makes the event materially different to the event that purchasers of Tickets (taken generally) could reasonably expect. This is judged by reference to the nature and billing of each event, for example:
where, other than supporting acts, there is only one billed act, the non-appearance of the billed headline act will be Material; but the non-appearance of a billed supporting act will not be Material, even if such act is not replaced.
7. Please note that acts billed as festivals or themed events are judged, for this purpose, by reference to the overall theme rather than the individual act scheduled to appear. (This includes all events where the event name does not include reference to any specific act). In these cases, no scheduled acts may be considered as headline acts, regardless of their relative fame or prominence in the billing.
8. You will not be entitled to a refund in the event of any non-Material changes to an event, nor is there any more general right to a refund for unwanted Tickets.
9. The Venue is not liable for any Tickets that are lost or stolen.
Obtaining a refund
10. For information on the procedure for obtaining a refund, please contact the point of sale from which you purchased your Tickets. Certain conditions to obtaining a refund apply as follows: (i) the Event Promoter will only refund Tickets purchased from authorised agents; (ii) refunds will only be made on production of the whole unused Ticket; and (iii) refunds will only be made on Tickets that have not been presented to gain entrance to the event.
11. If the advertised event is re-scheduled or subject to a Material alteration (as defined above), refund requests should be made as soon as possible after notification of the change and before the revised event.
12. If the advertised event is re-scheduled or subject to a Material alteration at short notice (within 1 week of the revised event) or is cancelled, refund requests should be made as soon as possible after the original scheduled date of the performance.
Notification of cancelled/altered events
13. Please check before travelling that an event has not been cancelled, rescheduled or subject to Material alteration.
14. Information on such matters will be made available on behalf of the Event Promoter as soon as reasonably possible on The O2's website at www.theO2.co.uk. However customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation or Material alterations can sometimes arise immediately prior to an event.
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Privacy
1. Customer details are managed in accordance with the Anschutz Entertainment Group's Data Protection Policy, a copy of which is available at www.theO2.co.uk.
2. CCTV and film cameras may be present at the Venue. Purchase of a Ticket means you consent to filming and sound recording which may include you as a member of the audience and its use in commercial distribution without payment or copyright.
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General
1. Nothing in these Terms and Conditions is intended to exclude or to limit in any way any liability which the Event Promoter and/or The O2 may have:
» in negligence; or
» for death or personal injury to any person caused by their negligence, for fraud or other wrongful act or omission.
2. Under no circumstance will the Event Promoter or The O2 be liable for any loss, damage, cost or expense, which was not reasonably foreseeable at the time the Ticket was purchased or which was not directly attributable to any act or omission of the Event Promoter or The O2. Neither the Event Promoter nor The O2 will be liable for any loss of enjoyment or any wasted expenditure in excess of the face value of the Ticket.
3. The invalidity or partial invalidity of any provision of these Terms and Conditions shall not prejudice or affect the remainder of these Terms and Conditions which shall continue in full force and effect.
4. These Terms and Conditions are governed by and interpreted in accordance with the laws of England (or the laws of Scotland if you are domiciled there). Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales unless you choose the jurisdiction of your domicile in Scotland or Northern Ireland.
5. Notwithstanding any other provision in these Terms and Conditions, no person other than you and us, has any right under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of these Terms and Conditions. Nothing in these Terms and Conditions shall affect any right or remedy of a third party which exists or is available other than as a result of the aforementioned Act.
6. This service is provided by Anschutz Entertainment Group (the trading name of Anschutz Sports Holdings Ltd a company registered in England and Wales. Our registered office is: The Studio, The O2, London, SE10 0DX. Our VAT number is 805124369.
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The O2 Car park
CITY & SUBURBAN PARKING LTD.
CUSTOMERS ARE REQUESTED TO READ CAREFULLY THE TERMS AND CONDITIONS OF ENTRY TO, AND USE OF, THIS CAR PARK AND TO FOLLOW THE PROCEDURES RECOMMENDED IN THOSE TERMS AND CONDITIONS, WHICH ARE FOR THEIR BENEFIT.
SHOULD YOU WISH TO MAKE A COMPLAINT, YOU ARE REQUESTED TO FOLLOW THE COMPLAINTS PROCEDURE SET OUT IN CONDITION NO. 2 BELOW, WHICH WILL ENSURE THAT YOUR COMPLAINT IS BROUGHT PROMPTLY TO THE ATTENTION OF THE STAFF.
The Company's Liabilities
Customers are asked to remember that a public car park is open to everyone. The staff have instructions to remove persons misbehaving themselves, but it is impossible to exclude undesirables altogether and the Company cannot therefore guarantee the security of your vehicle or its contents. Accordingly:
(a) the Company, its servants and agents will accept liability in respect of any loss, theft of or from, misdelivery of, temporary failure to deliver, or damage to the vehicle only where the same is proved and to the extent that it is proved to be caused by the negligence, wilful act or default or breach of statutory duty of the Company, its servants or agents, or the dishonesty of its servants or agents, and
(b) the Company, its servants and agents will accept liability in respect of the death of, or personal injury sustained by, customers and others in the Car Park, only where the same is proved and to the extent that it is proved to be caused by the negligence, wilful default or breach of statutory duty of the Company, its servants or agents.
Complaints procedure
Should your vehicle suffer damage whilst in the Car Park, or should you lose the vehicle or any of your possessions from the vehicle whilst it is in the Car Park, you are requested:
(a) to immediately inform a member of our staff of the occurrence and also
(b) in cases of theft, immediately inform the Police and
(c) to notify your insurers promptly.
If you consider that you have a claim against the Company you must, within seventy-two hours of discovery of the loss or damage, give written notice containing full details of the occurrence to the Company at City & Suburban Parking Ltd, The O2, Millennium Way,
Greenwich.
Before submitting a claim to the Company, customers are requested to check Condition No. 1 and to satisfy themselves that the subject matter of their claim falls within the Company's area of responsibility.
Failure to comply with the above procedures may prejudice your position.
Securing your vehicle
Unless requested by the Company or one of its employees or agents not to do so, please ensure that before you leave the Car Park:
(a) your vehicle is securely locked
(b) that all the windows of your vehicle are securely closed
(c) if your vehicle is fitted with an alarm, steering lock or similar device that it is engaged.
Possessions
(a) Wherever possible please take your possessions with you when you leave your vehicle.
(b) If you have to leave possessions in your vehicle do not leave them on the seats where they are visible. Put them in the boot and lock it.
(c) Customers are reminded that their motor insurance policies may not cover possessions in the vehicle. It is possible to arrange separate insurance cover for possessions and customers are recommended to do so.
Courtesy to other customers
Should you damage another customer's vehicle, you are requested to report the matter immediately to a member of our staff and give him the registration numbers of both vehicles. Remember that your car may one day be damaged, so please treat such incidents with the same courtesy as you would hope to receive.
Safety in the Car Park
Please drive carefully in the Car Park and obey the directional signs.
Remember that Car Parks can be dangerous. After you have parked your vehicle please proceed to the nearest passenger lift, stairs or exit ways to reach street level. These are signposted at all levels. Do not wander about in the Car Park and keep a careful eye
on your children and do not permit them to play in the Car Park.
Tickets
(a) The ticket issued is available only for the vehicle in respect of which it is issued. A ticket, including a Season Ticket, does not entitle the customer, unless otherwise specified, to any particular space in the Car Park or to priority over other customers.
A Season Ticket is the property of the Company to which it must be surrendered on expiration.
(b) The company reserves the right to refuse to release any vehicle except on production of the parking ticket until it has made such enquiries as it considers reasonable. Failure to produce your ticket will therefore delay your departure.
(c) Customers who cannot produce their parking ticket on departure will be charged at the full daily rate unless prior arrangements have been agreed with customers or event organisers.
Prebooking
Tickets cannot be cancelled or exchanged after purchase unless the event is cancelled, rescheduled or subject to a material alteration, except where an applicable ticket exchange or resale facility is offered.
Agency
Every person who enters into a contract with the Company for the parking of a vehicle at the Car Park, whether by purchasing a ticket or otherwise, does so on behalf of himself and all other persons having any proprietary possessory or other financial or material interest in the vehicle and its contents.
Moving and re-location of vehicles
(a) The Company reserves the right to move any vehicle within the Car Park by driving or otherwise, to such extent as the Company, its servants or agents may, in their discretion, think necessary to avoid obstruction, or for the more efficient arrangement of its parking facilities at the Car Park.
(b) The Company additionally reserves the right where the Car Park has to be closed either permanently or temporarily, in whole or in part, or has to be evacuated in cases of emergency, to remove any vehicle at any time to any other reasonably convenient Car Park within the control of the Company.
(c) To the extent that it may be necessary to do so in the exercise of the rights conferred upon the Company under this condition, the Company, its servants or agents shall have the right to drive or otherwise take the vehicle on the public highway.
Liens
Every vehicle in the Car Park is subject to a lien for all charges due or accruing due from the customer to the Company, and a general lien for all and any monies due from the customer to the Company, such liens to be in existence whenever the vehicle is in the Car Park, notwithstanding that it may from time to time have been removed from the Car Park. If the said lien is not satisfied by the payment, within 28 days of notice given by the Company of its intention to sell the vehicle in default of payment, the Company may sell the vehicle by auction or otherwise and the proceeds of sale may be applied in and towards satisfaction of all sums owing to the Company by the customer together with the expense of the sale, and in connection with such sale the Company shall be entitled to charge reasonable garage charges in respect of the period during which the vehicle is in the possession of the Company. Any balance of purchase price remaining after satisfaction of such sums shall be held by the Company on behalf of the registered owner of the vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his last known address, whether or not the same is actually received.
Tariff
Parking fees shall be as displayed on the Tariff Board at the Car Park.
Prohibited activities
(a) No vehicle shall be towed into the Car Park and no work on or cleaning of vehicles by customers or their agents shall be carried out in the Car Park.
(b) No activity in connection with the selling, hiring or other disposal of the vehicle shall be carried out in the Car Park.
Definitions
(a) "the Company" shall mean City & Suburban Parking Ltd, whose registered office is at 3rd Floor, York House, Empire Way, Wembley HA9 0PA and shall, where the Car Park is managed or operated by a subsidiary company, include that subsidiary company.
(b) "vehicle" shall mean the vehicle which is received into the Car Park and shall include any mechanical device on wheels or tracks, its equipment and accessories.
Variation of the terms and conditions
No person has any authority to vary or alter these Terms and Conditions unless such variation is in writing under the hand of the Company's Secretary or a Director of the Company.
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The O2 Website
THESE TERMS AND CONDITIONS ("TERMS OF USE") ARE BETWEEN YOU AND ANSCHUTZ ENTERTAINMENT GROUP ("AEG") AND GOVERN YOUR USE OF THE AEG WEBSITE ("OUR SITE"). IT IS IMPORTANT THAT YOU READ AND UNDERSTAND THESE TERMS OF USE BEFORE YOU START USING OUR SITE.
Ownership
All of the content of our Site (which includes without limitation all graphics, text, images, photographs, illustrations, and the design, selection and arrangement thereof) is, unless specifically indicated otherwise, protected by copyright, trademark, and/or other proprietary intellectual property rights owned by or licensed to AEG.
Website Service
There are no charges for using our Site. However, we reserve the right to seek to charge in the future for additional services we may offer to provide to you but we will not do so without making clear to you what those charges are and what they relate to and giving you an opportunity to agree whether or not to take such services.
Our Site has been prepared solely for the purpose of providing information about the O2 and it does not constitute any financial or other advice and should not be used as a substitute for such advice. Subject to our legal obligations, we make no warranty or representation that access to our Site or the services offered on our Site will be uninterrupted, timely, secure, or error-free, nor do we make any warranty or representation that the content of our Site, or any information given through it, is accurate or reliable.
You acknowledge and agree that your use of any information on our Site is at your sole risk. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, our Site (or any part thereof) with or without notice.
Limited Licence; Restrictions
The contents of our Site are freely downloadable for browsing purposes only and may not be reproduced in whole or in part or otherwise made available without the prior written consent of AEG. In addition, none of the material on our Site may be copied, altered in any way, or transmitted or distributed to any other party without the prior express written permission of AEG.
You may not create links to our Site without the express prior written consent of AEG. Linked websites, whether permitted or not, do not have any implied affiliation with our Site.
If you download any software from our Site, the software, including any images or files incorporated in or generated by the software, and data accompanying the software (collectively, the "Software") is subject to a limited licence, the terms of which are set out in the separate software licence agreement made available to you at the time of the download. AEG and/or its suppliers (as the case may be) retain all right, title, interest and intellectual property rights in and to the Software. You may not distribute, sell, or transmit the Software and you are not permitted to alter, modify or adapt the Software, including but not limited to translating, decompiling, reverse engineering, disassembling, or creating derivative works of it.
Forums, Blogs and Public Communication
» "Forum" or "Blog" means a message board, or email function offered as part of AEG website. You must not post to, submit to, or publish on publicly accessible areas of our Site such as a Forum or blog, bulletin board or otherwise make available on our Site any content, or act in a way which, or which in our opinion:
» libels, defames, abuses, invades privacy, harasses or is obscene, racist, abusive, threatening or offensive, contains indecent language or images, or is otherwise illegal or contains unlawful content;
» advocates illegal activity or discusses illegal activities with the intent to commit them; infringes and/or violates any right of a third party or any law;
» advertises or sells to or solicits others;
» compromises the trade secrets or violates the copyright or other intellectual property rights of any third party. You agree to indemnify, defend and hold AEG harmless from any claims, losses or liabilities;
» uses our Site or any Forum or blog for commercial purposes of any kind, political campaigning, chain letters, mass mailings, any unsolicited mass emailing (SPAM) or phishing;
» posts or distributes any software or other materials that contain a virus or other harmful component; or
» posts material or makes statements that do not generally pertain to the designated topic or theme of any chat room or bulletin board.
» AEG or any person appointed by AEG has the right to review, remove or edit content from any Forum or blog or other public area of our Site at any time, without notice to you which AEG in its sole discretion, consider breaches or may breach the Terms of Use, in particular, any content that AEG considers is illegal or contains unlawful content.
» Notwithstanding the above right, AEG does not monitor in real time any comments made or materials posted to any Forum or blog or otherwise communicated to any public area of our Site. AEG is not responsible for the content or accuracy of any such information, and shall not be responsible for any action you take or decisions you make (including but not limited to any trading or investment decisions made) based on such information
Your Content
With respect to all content, information or materials that you communicate to us through our Site, or that you post to publicly accessible areas of our Site, including any Forum or blog ("Your Content"), you hereby grant (or warrant that the owner of such materials expressly grants) to us a perpetual, worldwide, royalty-free, irrevocable, nonexclusive licence (carrying the right to sublicence) to use, reproduce, modify, adapt, publish, translate, publicly perform and display, create derivative works from and distribute such materials or incorporate Your Content (in whole or in part) into any form, medium, or technology now known or later developed throughout the universe. In addition, you hereby waive your moral rights in Your Content.
You warrant that you have the right to so communicate, submit or post Your Content and that you have the right to grant to us the licence granted in the preceding paragraph, except where you have expressly indicated the contrary to us in writing.
You acknowledge that we have no obligation to retain any of Your Content on the publicly available areas of our Site for any minimum period or at all and that it is entirely in our discretion as to the length of time that Your Content or any of it will be retained on the website. We may also edit or modify Your Content at any time.
Electronic Communications/SPAM
We may communicate with you electronically, either by email or by posting information on our Site. You agree not to treat such emails as unsolicited (SPAM). For contractual purposes, you agree to receive communications from us electronically and you consent that all agreements, notices and other communications that we provide to you electronically satisfy any legal requirements that such communications be in writing. This does not effect your statutory rights.
You are strictly prohibited from sending (or supporting the sending) of unsolicited bulk or single mail messages, or SPAM, from our website.
Disclaimer
THIS WEBSITE HAS BEEN COMPILED IN GOOD FAITH BY AEG. HOWEVER, AEG DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING BY WAY OF EXAMPLE BUT NOT LIMITATION, AS TO FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS. IN ADDITION, AEG DOES NOT REPRESENT OR WARRANT THAT THE CONTENTS OF THE SITE OR ANY INFORMATION AND/OR FACILITIES ON OR ACCESSIBLE VIA THIS WEBSITE ARE ACCURATE, COMPLETE, ADEQUATE, SUITABLE OR CURRENT, NOR MAKES ANY SUCH WARRANTY OR REPRESENTATION IN RESPECT OF ANY INFORMATION CARRIED ON ANY WEBSITE OPERATED BY A THIRD PARTY WHICH MAY BE ACCESSED FROM THE SITE, NOR THAT THE INFORMATION ON THIS OR ANY THIRD PARTY WEBSITE HAS IN ANY WAY BEEN VERIFIED BY AEG, NOR THAT THIS WEBSITE WILL BE FREE OF DEFECTS, INCLUDING, BUT NOT LIMITED TO, VIRUSES OR OTHER HARMFUL ELEMENTS. THE USER OF THIS WEBSITE ASSUMES ALL COSTS ARISING AS A RESULT OF THE USE OF THIS WEBSITE.
Access
Our Site, and the information contained on it, is not directed at, or intended for distribution to or use by, any person or entity who is a citizen or resident of, or located in, any jurisdiction where such distribution, publication, availability or use would be contrary to applicable law or regulation or which would subject AEG to any registration or licensing requirement within such jurisdiction.
AEG will not be liable if the systems go off line or fail for any reason, or for any incompatibility of our Site with any of your equipment, software or telecommunications systems. AEG will not be liable for any claims, penalties, losses, damages, costs or expenses arising from the use of or inability to use our Site or from any unauthorised access to or alteration of our Site.
Children under 18
If you are under 18, you must ask your parent or guardian before you email the website, ask AEG to email anything to you, send in any information to AEG, enter any contest or game that requires information about you or offer a prize, post any information on any bulletin board, enter any chat room; or buy anything online.
By submitting information, you are confirming that you are over the age of 18, or you have received the consent of your parent or guardian.
Privacy Policy
You must read our Privacy Policy which forms part of these Terms of Use and sets out the way in which your personal data is handled.
Limitation of Liability
NOTHING IN THESE TERMS OF USE SHALL LIMIT OR EXCLUDE OUR LIABILITY TO YOU FOR FRAUDULENT MISREPRESENTATION, OR FOR DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE OR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
SUBJECT TO THE FOREGOING AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, NEITHER AEG NOR ANY OF ITS DIRECTORS, EMPLOYEES, AFFILIATES OR OTHER REPRESENTATIVES WILL BE LIABLE TO YOU FOR ANY LOSS OR DAMAGES (WHETHER DIRECT OR INDIRECT AND WHETHER CAUSED BY NEGLIGENCE OR OTHERWISE) ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR INABILITY TO USE, THE MATERIALS IN AND/OR FACILITIES OR SERVICES OFFERED THROUGH THE SITE, INCLUDING, BUT NOT LIMITED TO, INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES, LOSS OF DATA, INCOME, PROFIT OR OPPORTUNITY, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES (EVEN IF AEG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES, OR SUCH LOSS OR DAMAGES WERE REASONABLY FORESEEABLE). IN PARTICULAR, WE HAVE NO LIABILITY FOR ANY LOSS OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH: YOUR INABILITY TO USE OUR SITE OR ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR COMMUNICATION LINE FAILURE IN RELATION TO OUR SITE, NOR ANY THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERNATION OF, OR USE OF ANY RECORD, INFORMATION OR CONTENT, INCLUDING YOUR CONTENT.
You agree that we shall not be liable to you for any modification, suspension or discontinuance of our Site or any part of it.
You agree that we have no responsibility or liability for the deletion or failure to store any of Your Content nor for any errors in Your Content.
We neither endorse nor are responsible for the accuracy or reliability of any opinion, advice or statement on our Site that is not ours, including without limitation any such opinion, advice or statement included in any Forum or blog or on any bulletin board provided on our Site. Under no circumstances will we be liable for any loss or damage caused by your reliance on information obtained through the content on our Site, whether such content was provided by us or any third party. It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through our Site.
Any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.
IF THIS CLAUSE IS UNENFORCEABLE IN WHOLE OR IN PART, THEN IN NO EVENT SHALL THE TOTAL LIABILITY TO YOU OF AEG OR ANY OF ITS DIRECTORS, EMPLOYEES, AFFILIATES OR OTHER REPRESENTATIVES FOR ALL DAMAGES, LOSSES, AND CLAIMS (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE SITE.
Indemnification
You must comply with these Terms of Use at all times when using our Site and you must take all reasonable precautions to avoid infringing any third party's rights in the use of our Site, including the communication of Your Content to our Site. You will be liable for any foreseeable and reasonable costs incurred by us in defending any action in respect of a claim resulting from your breach or alleged breach of these Terms of Use, if reasonable precautions were not taken by you. You agree to defend, indemnify and hold AEG and all of its associate companies, its directors, officers, partners, employees, information providers, licensors and licensees and agents harmless from and against all liabilities, claims, damages, costs and expenses, including without limitation legal fees and costs arising out of your use of the Site, Your Content, or your violation, breach or alleged violation or breach of these Terms of Use.
Links from This Site
» The Site contains links to other Internet sites on the World Wide Web, which lead you out of our Site. We provide such links for your convenience and information only. We cannot ensure that you will be satisfied with any products or services that you purchase from a third-party site that links to or from any AEG website or for any third-party content on our sites.
You acknowledge and agree that AEG:
» is not responsible for the availability of any external websites or resources linked to our Site;
» is not responsible for the content on any other websites or pages linked from our Site;
» does not endorse and is not responsible or liable for any merchandise, content, advertising, or other material on or available from such websites or resources;
» makes no representation or warranty as to the accuracy, legality, reliability or validity of any content on any other such site; and
» makes no representation or warranty that such sites will safeguard the security of your information (including, without limitation, credit card and other personal information) or be free of viruses or other harmful elements. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any content or services available on or through any third party site or resource. You hereby irrevocably waive any claim against us with respect to such sites and third-party content. We strongly encourage you to make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.
Termination
We reserve the right to terminate your access to our Site at any time without notice from us if, in our sole discretion, you fail to comply with these Terms of Use.
Amending these Terms of Use
We may update these Terms of Use to accord with our standard contractual provisions at any time. We will post our most recent version of these Terms of Use on our Site. We may also add to, change or remove any part of these Terms of Use. If we intend to amend these Terms of Use in any way for these reasons, we will notify you prior to your next visit to our Site through the use of a pop up or other technology which will ask you to read the amended Terms of Use and confirm your acceptance by checking a box. If you do not agree to the amended Terms of Use, then you are free to discontinue your use of our Site. By checking the acceptance box or continuing to use our Site, you signify your agreement, without limitation or qualification, to be bound by the amended Terms of Use.
Governing Law
These Terms of Use shall be governed by English Law and we both agree to subject to the exclusive jurisdiction of the English courts.
Severance
If for any reason a court of competent jurisdiction finds that any of these Terms of Use are unenforceable the remaining terms of these Terms of Use shall survive and remain in full force and effect.
Miscellaneous
Any waiver of any provision of these Terms of Use must be in writing signed by AEG to be valid. A waiver of any provision hereunder shall not operate as a waiver of any other provision, or a continuing waiver of the same provision in the future. These Terms represent the entire understanding and agreement between the parties relating to the subject matter herein and supersede any and all prior statements, understandings or agreements whether oral or written, and shall not be modified except in writing, signed by you and AEG.
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The Music Fan's Video Blog Diary Room
We would like to be able to use the video recordings of you in this booth, including everything that you say and do here in the diary room ("Your Content"), but we want to make sure that you are aware of a few terms and conditions.
Terms and Conditions
1. We may use Your Content in lots of ways, including broadcasting it on The O2 network and other networks, using it on different websites and in music exhibitions. Of course, we cannot guarantee you any confidentiality!
2. By agreeing to these terms and conditions, you will be granting us an unlimited licence at no charge to use Your Content in the above ways or by any other means or media.
3. You agree that Your Content will not include anything that is offensive, indecent or otherwise illegal or that might infringe the rights of anyone. We will not have any liability in respect of Your Content and you waive any rights or remedies against us.
4. If you are under 16, you must ask your parent or guardian before you use this booth and by clicking on the button you are confirming that you are over the age of 16, or you have received the consent of your parent or guardian.
The O2 Gift Card
This gift card may be used to purchase tickets to participating events through Ticketmaster by phone on 0844 856 0202, at www.theo2.co.uk or www.ticketmaster.co.uk and at participating Ticket Centre outlets and The O2 venue box offices. Not accepted for Events outside The O2. Please go to theo2.co.uk/giftcard for further information. You should treat this gift card like cash - if lost or stolen you may lose the balance of your e-money on it. If found please return to Ticketmaster, PO Box 43, London, WC2H 7LD. To the extent permitted by law and subject to the full terms and conditions, AEG and Ticketmaster's liability to you is limited to the available balance on the card.
This Card Expires 12 Months after activation. See reverse or theo2.co.uk/giftcard for additional
details and full terms and conditions.
Terms and conditions for Gift Cards / account numbers starting 013 only
These terms and conditions form your agreement in relation to your ticketmaster stored value gift card. Please read these terms and conditions carefully before you use your card. If there is anything you do not understand or do not agree with, please contact customer services using the contact details at paragraph 16 of this agreement.
Definitions
'Account Number' - This is your unique personal account card number.
'Account' - The electronic account associated with your Card.
'Agreement' - This cardholder agreement as varied from time to time.
'Available Balance' - Value of funds loaded onto your Card and available for use.
'Card' - Any Ticketmaster prepaid card issued to you under this Agreement.
'Cardholder' - You, the person entering into this Agreement with us.
'Customer Services' - The contact centre for dealing with queries and requests for services in relation to your Card. Contact details for Customer Services can be found at paragraph 16 below.
'e-money' - The electronic money associated with your Card.
'Merchant' - A retailer, or any other person, firm or corporation that accepts Ticketmaster Cards.
'Ticketmaster' - Ticketmaster UK Limited (Company number 02662632) whose registered office is 48 Leicester Square, London WC2H 7LR
'Transaction' - A retail sale completed by you using your Card.
'we', 'us' or 'our' - PrePay Technologies Limited, a company registered in England and Wales with number 04008083 who can be contacted at PO BOX 3371, Swindon, SN5 7WJ. PrePay Technologies Limited is authorised and regulated by the Financial Services Authority to issue e-money and is registered in the Financial Services Register with registration number 219619.
'you', 'your' - The Cardholder (being either the purchaser of the Card or the person to whom the Card has been transferred pursuant to clause 15.3).
1. Scope of this Agreement
1.1 Your Card is an e-money stored value gift card containing the value that you have loaded onto it. The Card is not a credit card, charge card, cheque guarantee card, or debit card.
1.2 These terms and conditions are written and available only in English and we undertake to communicate with you in English regarding any aspect of your Card or Account.
2. Purchase, Receipt and Activation of Cards
2.1 You can purchase a Card direct from Ticketmaster by telephone on 0844 277 4321, online at www.ticketmaster.co.uk, at most Ticketmaster ticket centres (excluding ticket centres located in Northern Ireland) or in store at any participating retailer.
2.2 You can purchase a Card by using any payment method accepted by the relevant retailer.
2.3 When purchased in a participating retailer, your Card will be activated by the retailer and will be ready to use from the point of activation.
2.4 When purchasing a Card direct from Ticketmaster by telephone or online at www.ticketmaster.co.uk, the purchaser will need to give their name and the debit or credit card registered billing address as the delivery address for the Card. Your Card will be delivered to the stated billing address within 14 days of purchase. Upon receipt, you will need to activate your Card at www.ticketmaster.co.uk/giftcards or by telephoning 0844 847 1640. In order to complete activation, you will need the Card number and the Ticketmaster reference number which was given to you at the time of purchase. If you are unable to find your reference number or are experiencing problems activating your Card, please contact Customer Services using the contact details set out at paragraph 16 of this Agreement. If you purchased your Card as part of a bulk order through our corporate sales team the Card will be activated on your behalf at the time of purchase.
2.5 The purchaser of the Card has 14 days from date of purchase to cancel without incurring any penalty or charge. Only the purchaser of the Card has the right to cancel. On request we will cancel the Card and reimburse any remaining balance to the purchaser within 30 days of receiving the request. Payments will be made as set out in sub-clauses 5.3.1 and 5.3.2. You or the purchaser must return the Card together with proof of purchase of the Card. Any refund made will be by bank transfer to a UK nominated bank account or by cheque. There is no facility for cash refunds.
3. Use of Cards
3.1 Your Card can be redeemed in full or in part to purchase tickets to participating events and other Ticketmaster products through Ticketmaster by telephone on 0844 847 1640, online at ticketmaster.co.uk (when available) and at Merchants (subject to Ticketmaster's Purchase Policy which is available on www.ticketmaster.co.uk/legal and by telephoning 0844 844 0444). Your Card cannot be redeemed to purchase tickets for events taking place outside of the United Kingdom or to purchase tickets or other Ticketmaster products that are available for sale in a currency other than GBP Pounds Sterling.
3.2 When using your card for online transactions you will need the 3 digit security number written on the reverse of the Card in order to complete the transaction. In all other cases the transaction will be authorised at the point at which your Card is swiped by the Merchant or when you advise the telephone operator of your Card number and confirm to proceed with the transaction. You may not usually stop a transaction once you have authorised it as at that point it is deemed to be received by us. You will be responsible for all authorised transactions.
3.3 Your Card is not a cheque guarantee card, debit card, credit card or charge card.
3.4 Your Card cannot be exchanged for cash.
3.5 Your Card is an e-money stored value gift card, which means that the Card's Available Balance will be reduced by the full amount of each Transaction and authorisation, plus value added tax and any other taxes that are applicable (the "Full Deductible Amount"). The Full Deductible Amount must be less than or equal to the Available Balance on your Card. You must not use your Card if the Full Deductible Amount exceeds the Available Balance or after the expiry date of the Card. If, for any reason, a Transaction is processed for an amount greater than the Available Balance on Your Card, you must repay us the amount by which the Full Deductible Amount exceeds your Available Balance within 14 days of a letter from us requesting payment.
3.6 You can check your Available Balance by calling 0844 847 1640, or by visiting www.ticketmaster.co.uk/giftcards. This service is free of charge but call charges are applicable at network rates.
3.7 The Available Balance on your Account will not earn any interest.
4. Card Expiry
4.1 Your Card will expire 12 months after activation and a minimum of 12 months after purchase if the Card is never activated. You will not be able to use your Card if it has expired.
4.2 No Transactions will be processed once your Card has expired.
5. Refund of Your E-money
5.1 If you would like to terminate your Card and claim a refund of any unused funds, you may do so as long as:
5.1.1 the Available Balance is greater than the Pounds Sterling equivalent of €10; and
5.1.2 we believe you have not acted fraudulently;
5.1.3 we are not prohibited from doing so by any applicable law, regulation, court order or instruction or guidance of a competent regulatory authority or agency and
5.1.4 you claim your refund less than 12 months after the date of activation of your Card.
5.2 You may obtain a refund of any unused funds by contacting Customer Services using the contact details at paragraph 16 of these terms and conditions and stating that you wish to claim a refund of your e-money.
5.3 Except in the case of a cancellation under clause 2.5, we will charge a refund administration fee of either 10% of the Available Balance or £7.50 (whichever is greater) or, the Available Balance if the Available Balance is less than £7.50. In no case will we charge an administration fee that is more than the Available Balance. We will inform you of the exact amount of this fee once we have processed your refund. The refund amount will be passed on to you, less the refund administration fee, in the following way:
5.3.1 If you have a UK bank account, and can provide us with your bank account details, then we will credit the refund to that account as instructed by you.
5.3.2 for all other refund requests, we will send you a cheque.
5.4 Please note that our procedures may require us to carry out various checks reasonably required to prevent fraudulent use of your Card before we can process your refund request.
5.5 If we find that any additional Transactions, fees or charges have been incurred on your Card following the processing of your refund, we shall send an itemised invoice to you and will require you to refund us within 14 days of the invoice.
6. Cardholder Liability and Authorisations
6.1 We may restrict or refuse to authorise any use of your Card if using the Card is causing or could cause a breach of this Agreement or if we have reasonable grounds for suspecting that either you or a third party has committed or is about to commit a crime or other abuse in connection with the Card.
6.2 If we need to investigate a Transaction on the Card then you must cooperate with us, the police or any other authorised body if this is required.
6.3 You should never allow another person to use your Card;
6.4 You agree to indemnify and hold harmless us and our distributors, partners, agents, sponsors (including without limitation Clydesdale Bank PLC), and service providers and their group companies for and against the costs of any legal action taken to enforce these terms and conditions and/or any breach of these terms and conditions or fraudulent use of your Card by or authorised by you.
7. Lost, Stolen or Damaged Cards
7.1 You should treat the e-money on your Card like cash in a wallet. If you lose your Card or it is stolen you may lose any e-money on it in just the same way as if you lost your wallet.
7.2 In the event of loss, theft, fraud or any other risk of an unauthorised use of your Card, or if your Card is damaged or malfunctions, you must contact Customer Services using the details in paragraph 16 of this Agreement immediately. You will be asked to provide us with your Card Number and some identifying details. You will be liable for any unauthorised Transactions that take place prior to you notifying us and these will reduce your Available Balance. If our records show that there is an Available Balance remaining on your Card, we will cancel the Card to limit any further losses.
7.3 In the event of loss, theft, fraud or any other risk of an unauthorised use of your Card, or if your Card is damaged or malfunctions, we will redeem your Available Balance to you, unless we have any reason to believe that the notified incident has been caused by your breach of this Agreement, gross negligence or if it raises reasonable suspicion of fraudulent or improper conduct. The redemption proceeds will be paid to you in accordance with paragraph 5. No redemption fees will apply if you can demonstrate that the Card was stolen or damaged without negligence on your part.
7.4 If you subsequently find or retrieve a Card that you have reported lost or stolen, you must notify us immediately.
8. Card Fees
8.1 The Cards are subject to certain fees as follows: a £2.50 order processing fee per Card purchased.
8.2 We will deduct any value added tax, and other taxes, charges and fees due from the Available Balance on your Card. If there is no Available Balance of funds on your Card, or value added tax and other taxes, charges and fees incurred exceed the balance of funds available, we shall send an itemised invoice to you and will require you to refund us within 14 days of the invoice.
9. Disputes
9.1 If you have a good reason to believe that any of the Transactions for which your Card was used are unauthorised, or if you have a good reason to believe a Transaction has been posted to your Account in error, you may ask us to investigate the Transaction by contacting Customer Services within 28 days of the date of the relevant Transaction.
9.2 It is important that you have taken the precautions set out in these terms and conditions, in particular keeping your Card safe. We reserve the right not to refund sums to you if we believe that you have not acted in accordance with this Agreement.
9.3 If the disputed Transaction is investigated and found to be incorrect the value of the Transaction will be refunded to your Account. Until our investigation is complete the disputed amount will be unavailable to spend. It may later be deducted from your Account if we receive information that proves that the Transaction was genuine.
10. Variation
10.1 We may change the terms and conditions of this Agreement, including charges, fees and limits, at any time by posting an amended version on the website at www.ticketmaster.co.uk/giftcards for one or more of the following reasons:
10.1.1 to reflect the introduction or development of new systems, methods of operation, services or facilities;
10.1.2 to reflect a change or an expected change in market conditions, general good practice or the cost of providing our services to our customers;
10.1.3 to conform with or anticipate any changes in the law or taxation, any codes of practice or recommendations of the Financial Services Authority or other regulatory body;
10.1.4 to ensure that our business is run prudently and remains competitive;
10.1.5 to take account of a ruling by a court, ombudsman, regulator or similar body;
10.1.6 to make the terms and conditions fairer or clearer for you;
10.1.7 to rectify any mistake that might be discovered in due course; or
10.1.8 by agreement with you; or
10.1.9 to enable us to harmonise our banking interest or charging arrangements
10.2 We will give you reasonable notice by email of any material change in fees or service levels included in these terms and conditions. If you have not provided us with your email address you must regularly check the website at www.ticketmaster.co.uk/giftcards for up to date terms and conditions.
11. Termination or Suspension
11.1 We can terminate this Agreement at any time:
11.1.1 if we give you 30 days' notice and refund the Available Balance to you; or
11.1.2 with immediate effect if you have breached this Agreement, or if we have reason to believe that you have used, or intend to use the Card in a grossly negligent manner or for fraudulent or other unlawful purposes or if we can no longer process your Transactions due to the actions of third parties.
11.2 We can suspend your Card at any time with immediate effect (and until your default has been remedied or the Agreement terminated) if:
11.2.1 we discover that any of the information that you provided to us when you applied for your Card from Ticketmaster by telephone or online at www.ticketmaster.co.uk was incorrect;
11.2.2 a Transaction has been declined because of a lack of Available Balance; or 11.2.3 you have breached this Agreement or we have reason to believe that you have used, or intend to use, the Card in a grossly negligent manner or for fraudulent or other unlawful purposes or if we cannot process your Transactions due to the actions of third parties.
11.3 In the event that any additional fees and/or charges are found to have been incurred on your Card following termination by either you or us, you shall refund to us any sum which relates to a withdrawal on the Card or fees and/or charges validly applied whether before or after termination. We shall send an itemised invoice to you and will require you to refund us within 14 days of the invoice.
12. Our Liability
12.1 Our liability in connection with this Agreement (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) shall be subject to the following exclusions and limitations:
12.1.1 We shall not be liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, a lack of funds and/or failure of network services at Merchants and failure of data processing systems;
12.1.2 We shall not be liable for any loss of profits, loss of business, loss of data or any indirect, consequential, special or punitive losses;
12.1.3 where the Card is faulty due to our default, our liability shall be limited to replacement of the Card, or (at our choice) refund of the Available Balance;
12.1.4 where sums are incorrectly deducted from your Available Balance due to our default, our liability shall be limited to payment to you of an equivalent amount; and
12.1.5 in all other circumstances of our default, our liability will be limited to refund of the Available Balance.
12.2 Nothing in this Agreement shall exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
12.3 To the extent permitted by law, all conditions or warranties implied by law, statute or otherwise are expressly excluded.
12.4 The above exclusions and limitations set out in this paragraph 12 shall apply to any liability of our affiliated companies or suppliers, contractors, agents or distributors and any of their respective affiliate companies (if any), to you, which may arise in connection with this Agreement.
13. Your Information
13.1 You may provide us with personal data from time to time in connection with your Card. Some personal data will be necessary for us to provide you with the Card and services under this Agreement. You must notify us immediately of any change of name and address or other personal details in writing by visiting www.ticketmaster.co.uk/help or by using the contact details set out in paragraph 16 for these purposes.
13.2 We and our affiliated companies are committed to maintaining your personal data in accordance with the requirements of the Data Protection Act 1998 and will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction. Except as required by law, or in accordance with these terms and conditions and/ or our Privacy Policy when you book tickets, your personal information will not be passed to anyone without your permission. To comply with Anti-Money Laundering Regulations, we are required to request evidence of identity from you and may use an ID verification agency or credit reference agency (whose names and addresses will be provided to you on request) both prior to and following issue of your Card for this purpose and who will record that an entry has been made.
13.3 We may contact credit reference agencies to check your identity, and they will add details of our search to your record. You agree that we can use your personal data in connection with the Card, and the e-money associated with the Card, to contact you about replacement Cards, and to enable us to review, develop and improve our products and services. This may involve providing your personal data to our affiliated companies, agents, distributors, and suppliers to process Transactions and for their statistical research and analytical purposes. We may also transfer your personal data outside of the EEA to enable you to use the Card while you are travelling, and such countries may not offer the same protections for personal data. We may also disclose your personal data as required by law, regulation or any competent authority or agency including to authorities and agencies to investigate possible fraudulent, unlawful or unauthorised activity.
13.4 You may contact us at any time to request us to stop such use or further disclosure to other companies for such use.
13.5 You have a right to inspect the personal data we hold about you however we will ask you to pay an inspection fee of an amount up to £10.00 to cover our costs. For further information please contact Customer Services using the contact details at paragraph 16 of these terms and conditions.
13.6 If we discover that the information we hold about you is incorrect, we may have to suspend or cancel your Card until we can establish the correct information, in order to protect us both.
14. Complaints Procedure
14.1 Complaints regarding any element of the service provided by us should be sent in writing or by email to Customer Services using the details set out in paragraph 16 of this Agreement.
14.2 All complaints will be subject to our Complaints Procedure. We will provide you with a copy of our Complaints Procedure upon request and, if we receive a complaint from you, a copy of our Complaints Procedure will automatically be posted to you.
14.3 If we fail to resolve your complaint to your satisfaction you may refer your complaint to the Financial Ombudsman Service (South Quay Plaza, 183 Marsh Wall, London E14 9SR; telephone 0845 0801 800. Details of the service offered by the Financial Ombudsman Service are available at www.financial-ombudsman.org.uk.
14.4 The Financial Services Compensation Scheme is not applicable for the Card. No other compensation schemes exist to cover losses claimed in connection with the Card.
15. General
15.1 Any delay or failure to exercise any right or remedy under this Agreement by us shall not be construed as a waiver of that right or remedy or preclude its exercise at any subsequent time.
15.2 If any provision of this Agreement is deemed unenforceable or illegal, the remaining provisions will continue in full force and effect.
15.3 You may not assign or transfer any of your rights and/or benefits under these terms and conditions and you shall be the sole party to the contract between us unless you make the transferee aware of this Agreement, obtain the transferee's consent to be bound by this Agreement (except for the right to cancel under clause 2.5 which remains with the purchaser) and ensure that the transferee at all times complies with the terms of this Agreement. You will remain liable until all Cards issued to you are cancelled or have expired and all sums due under these terms and conditions have been paid by you in full. We may assign our rights and benefits at any time without prior written notice to you. We may subcontract any of our obligations under this Agreement.
15.4 No third party who is not a party to this Agreement has a right to enforce any of the provisions of these terms and conditions.
15.5 This Agreement is governed by English law and you agree to the non-exclusive jurisdiction of the courts of England and Wales.
16. Contacting Customer Services
If you need assistance, you can contact Customer Services by telephoning 0844 499 9999 between the hours of 9.00 am and 5.00pm on Monday to Friday, or by writing to Customer Services at PO Box 798, Manchester, M60 1WY, or by e-mailing via the website at www.ticketmaster.co.uk/help. A Lost and Stolen service is also available 24 hours via the Customer Services telephone number listed above.
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Last updated on 8 January 10
