The O2

Any person who enters The O2, including external areas and all car parks ("The O2") operated by Anschutz Sports Holdings Limited, Ansco Arena Limited and The Waterfront Limited Partnership ("AEG"), is admitted on the basis of these Terms of Entry and by entering The O2 shall be deemed to have accepted these terms.

Security

For safety reasons any person who enters The O2 may be searched and have their belongings scanned.
Any person who declines to be searched may be denied entry and or ejected from The O2.
Any person entering The O2 must comply with the lawful directions of any steward or other employee of AEG.

Prohibited items

Prohibited items include, but are not limited to; glass, tools, fireworks, darts, scissors, blades, knives, swords, stun guns, gas defence sprays, fire arms, air horns, alcohol, drugs, narcotics and any other items that may be deemed illegal, unsafe and/or a danger to other patrons.

Prohibited behaviour

• Gathering in large groups.
• Loitering at The O2, in particular in the areas known as Entertainment Avenue and Peninsula Square, or the car parks.
• Shouting, swearing or any other actions that could be unsettling to a member of the public.
• The removal of clothing.
• Sexually overt or indecent behaviour.
• Urinating in public.
• Riding of scooters, cycles, skates or skateboards. In addition running, climbing or sitting on any escalator, barrier, fence or bollard is prohibited.
• Smoking - The O2 is a no smoking venue.

Any other behaviour which could, in the reasonable opinion of AEG, constitute a source of danger, nuisance or annoyance to other persons.

Dress code

Appropriate dress is required within all areas of The O2.

Visitors to The O2 are not permitted to wear the following: motorcycle helmets, hoods, baseball caps, sunglasses (at night). Trainers are not permitted after 11pm, except for visitors to the cinema or The O2 arena (evidence of attendance may be required).

Alcohol

For legal reasons alcohol may only be consumed within premises that hold a relevant licence and all customers must stay within the premises where they bought the drink.

Animals

No animals are allowed in any part of The O2, except working or assistance animals.

Soliciting

No busking, selling, leafleting, surveying, photography or filming, political activity, or any other form of commercial or lobbying activity is permitted in any part of The O2 without a permit. Where permitted a charge may be made for the permit.

In addition to the above Terms of Entry each venue within The O2 is subject to specific terms and house rules. Selected terms have been reproduced here for your convenience.

The O2 arena

• Searches of persons', clothing, bags and all other items may be conducted on entry and AEG reserves the right to confiscate items which may cause danger or disruption to the event, or other patrons, or which are in breach of the Terms and Conditions.
• The use of unauthorised cameras, video and/or sound recording equipment is prohibited and such items may be confiscated at the Ticket holder's own risk.
• Food and drink cannot be brought into the venue. Bottled water may be permitted however the top will be removed.
• The O2 arena does not have cloakroom facilities.
• There is no re-admission once you have left the venue.
• Seats located on level 4 of The O2 arena are not recommended for those who have a fear of heights, or suffer from vertigo.
• Floor seating is not tiered.
• In seated areas, other members of the audience may stand up during the event.
• All children must have a Ticket.
• Children aged 14 or under must be accompanied by an adult aged 18 or older.
• Standing areas are not suitable for under 16's.
• Bottle caps or tops are removed as a safety requirement. [The reason for this is that when trodden on, a plastic bottle with the top intact does not crush but acts as a roller, therefore becoming a potential threat to people's safety (particularly in the event of an evacuation). In addition a sealed bottle containing a liquid can be used as a heavy missile, and without the cap the liquid can escape in flight.]

For the full terms and conditions for The O2 arena click here.

British Music Experience

• Children under 12 must be accompanied by a responsible adult at all events.
• The minimum supervision level required for booked group visits is 1 adult to 10 children.
• Photography, filming and audio recording of the BME is strictly prohibited.

For the full terms and conditions for the British Music Experience and exhibitions at The O2 bubble click here.

indigO2

• Unless otherwise stated, all indigO2 shows are aged 14+.
• Under 16's (ages 14 - 15) must be accompanied by an adult.
• Photographic ID may be requested upon entry. Valid forms of ID are passport, driving license and ISIC card.
• Sarch of persons, bags, clothing and other items may be made.

For the full terms and conditions for indigO2 click here.

The O2 car parks

For the full terms and conditions for The O2 car parks click here.

Liability

To the fullest extent permitted by law AEG, its affiliates and/or group companies and/or their respective principals, shareholders, members, partners, officers, directors, employees, representatives, tenants, agents, contractors and volunteers shall not be liable for any loss, injury, damage, cost or expense incurred (whether directly or indirectly) in respect of any person who has entered The O2 (or that person's belongings) and/or any person's vehicle (or its contents) in any car park at The O2. AEG does not purport to exclude its liability for death or personal injury as a result of breach of a legal duty of care owed by AEG, its employees or agents.

Complaints

Should you experience any problem while visiting The O2 please contact the nearest member of staff so that every effort can be made to resolve the issue as soon as possible.

Our Customers Services team are here to listen to any feedback you may have. All feedback will be recorded so that any developing issues can be identified and resolved. Written feedback will be acknowledged with a written response.

Customer Services

Tel: 020 8463 2000
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