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The O2 arena

FAQ navigation

» Before you arrive
» Seating
» Entry
» Facilities
» Events
» Merchandise

 

Before you arrive

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Expand/Collapse Advice prior to travel
Performance times and support acts can change, so please arrive at the venue in plenty of time to enter and find your seat. The time which the doors of the venue open will be printed on your ticket.

Please take time to read the venue terms and conditions on the reverse side of your ticket. Important information on attending events at The O2 can be found here.

The use of unauthorised cameras, video or sound recording is prohibited and such items may be confiscated. However, discretion may be used in the enforcement of this rule subject to the agreement of the event promoter. For some events, small (less than 35mm) cameras may be permitted.

For more information please call Customer Services on 0208 463 2000 or email customerservices@theo2.co.uk in advance of your visit, or contact a member of staff on arrival.

Expand/Collapse Can I bring my camera?
The use of unauthorised cameras, video or sound recording is prohibited and such items may be confiscated. At some shows, discretion may be used in the enforcement of this rule subject to the agreement of the event promoter and small (less than 35 mm) cameras may be permitted. Visitors should adhere to flash photography signage at all times. For some concerts ALL types of camera will NOT be allowed into the auditorium at the request of the artist.

Professional cameras and the use of video or audio equipment is strictly prohibited AT ALL TIMES as are video and audio recordings made without the permission of the artist or promoter.

For more information on the event you are attending please call Customer Services on 0208 463 2000 or email customerservices@theo2.co.uk

Expand/Collapse What is deemed a "professional" camera?
A "professional" (therefore unauthorised) camera is deemed as anything with a lens of 35mm or over. These types of cameras will always be confiscated on entry and then made available for collection at the end of the event. Large cameras or those with detachable lenses which look "professional" may also be confiscated for the duration of the event.

Expand/Collapse How will I know if there is a total ban on cameras?
In most cases this will be stated on the event page on our website and/or on your ticket for that event. If you are unsure please call Customer Services on 0208 463 2000 or email customerservices@theo2.co.uk in advance of your visit, or check signage on arrival.

Expand/Collapse Can I use the flash on my camera?
Some performers do not like any flash photography to be used as they find it distracting. On these occasions we will use signage, announcements and directly advise audience members not to use any flash.

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Seating

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Expand/Collapse Where is my seat in The O2 arena?
The layout of The O2 arena is different for each event.

Click here to find the seating plan for your event

Please note: Seats located on Level 4 (Upper Tier, Upper Bowl) are not recommended for those who have a fear of heights. Under 16's are NOT permitted in the standing area. Floor seating is not tiered. Customers who have specific access requirements should contact our disabled access booking line.

For a general map of The O2 arena including seating blocks and concession stands please visit our Bars & Restaurants inside The O2 arena page.

Expand/Collapse Is level 4 really high up?
The O2 arena has a capacity of 20,000. Seating is available from the ground level (being the lowest with floor seating) to level 4 (the highest area of seating).

Please do not book tickets on level 4 if you or the person(s) for whom you are booking have any issues with vertigo or fear of heights.

Please be aware that it will not be possible to reseat you at a lower level.

Expand/Collapse Can I stand up and dance?
Yes, at most events you are allowed to stand within the confines of your seat during an event. However, please note that standing on seats, in walkways, stairways, gangways and aisles or climbing any fencing or other structure is strictly prohibited. So is crowd surfing and "moshing" in the standing area.

Expand/Collapse I have tickets for floor seats and am concerned I will not be able to see.
Floor seating is arranged on the flat floor area and is not tiered. This may not be suitable for those of shorter stature, especially if audience members in front of you choose to stand up.

Expand/Collapse Are there any seats with an obstructed view?
The O2 arena has been designed to have perfect sight-lines from every angle of the venue. However, the stage set up will vary between events so should a seat have an obstructed or side view it will be sold as such. Please check at the time of booking.

Expand/Collapse On my standing ticket there is a row number. Do I have an allocated standing space?
No, this number is only used to count the amount of floor tickets allocated.

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Entry

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Expand/Collapse Are there any age restrictions for The O2 arena?
Although there is no minimum age for most events in The O2 arena (please see event details for specific restrictions), due to noise levels we do not recommend bringing very small children to shows. All persons - including children - must have paid, valid tickets for an event unless otherwise stipulated.

Children aged 14 and under must be accompanied by an adult of 18 or older. Children under 16 cannot enter the standing area so must only purchase seated tickets.

Expand/Collapse Can I bring my baby with me to a concert?
Although there is no minimum age for most events in The O2 arena (please see event details for specific restrictions), due to noise levels we do not recommend bringing very small children to shows that are not family orientated. All persons - including children - must have paid, valid tickets for an event unless otherwise stipulated.

Except for shows aimed at children, accompanying adults should be confident that the child will not cause disruption to other audience members or they may be asked to leave the auditorium and venue.

Expand/Collapse What items are not allowed in The O2 arena?
Entry is conditional on your agreement to a search of your person and any items carried. We reserve the right to confiscate any item deemed dangerous or not permitted. This includes food, glass bottles, cans, plastic bottles with tops (the top will be removed prior to entry), alcohol, "professional" looking cameras and all recording equipment. In some cases all photographic equipment can be confiscated at the promoter's request.

With the exception of assistance dogs, animals are not permitted in The O2.

Expand/Collapse Can I take my bag into The O2 arena?
Yes, unless it is too big to fit under your seat. If this is the case security will take care of it for the duration of the show. You will receive a ticket and will be able to collect it afterwards.

Expand/Collapse Can I take food and drink into The O2 arena?
No, food or drink purchased outside The O2 is not permitted to be taken into The O2 arena. Should you wish to bring an item of food or drink with you due to medical or religious requirements please call Customer Services on 020 8463 2000 or email customerservices@theo2.co.uk prior to arrival.

The O2 arena has a wide variety of food and drink outlets within the concession stands on level 1 and 4, as well as within the VIP Club Lounge at ground level. For more information please visit Bars & Restaurants inside The O2 arena.

If you have an allergy or special dietary requirement please call Levy Restaurants on 0208 463 2870 or email via their website to discuss what is available to suit your needs.

Please note that seating is not available at the food and drink outlets on level 1 and 4, but food and drink purchased at these outlets may be taken to your seats inside the auditorium.

Expand/Collapse Why is it not possible for me to take a can of drink or glass bottle into the venue?
Cans of drink and glass bottles are not allowed into the venue for safety reasons.

Expand/Collapse Why am I asked to remove my bottle top?
Plastic bottles are acceptable provided they only contain a soft drink or water. Caps or tops are removed as a safety requirement. This is because when trodden on a plastic bottle with the top intact does not crush but acts as a roller, therefore becoming a potential threat to people's safety (particularly in the event of an evacuation). A sealed bottle containing a liquid can also be used as a heavy missile - without the cap the liquid can escape in flight.

Expand/Collapse Can I bring a banner to a concert?
For most events large flags, drapes or banners are not permitted. Nor are any small banners which have inflammatory, offensive wording or language.

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Facilities

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Expand/Collapse Are there any cloakrooms or lockers in The O2 arena?
No, cloakrooms or locker facilities are not available.

Expand/Collapse Where can I smoke?
The O2 is a smoke free venue; smoking is NOT allowed throughout the building. Please also note that there is a no re-admission policy for most events and exhibitions, so once you have entered the ticketed area you cannot go back outside and smoke.

It is possible to smoke OUTSIDE of the venue; please ensure you use the designated areas.

Expand/Collapse My/my child's hearing is sensitive can I get ear defenders/ear plugs?
Complimentary ear plugs are available at the Information desks on Level 1 or Level 4 of the arena. A limited number of ear defenders in adult and child sizes are also available to borrow during events.

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Events

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Expand/Collapse What time do doors open for an event?
This will be stated on your ticket.

Expand/Collapse What time do concerts usually start and finish?
Timings for events vary; exact timings may not be available until close to the event itself.

For the planned times of the event you are attending please see the individual event page on theo2.co.uk or contact Customer Services on 0208 463 2000 or email customerservices@theo2.co.uk

Please note all times are subject to change.

We advise you to come early to allow sufficient time to enter the auditorium and reach your seat comfortably.

Expand/Collapse If I am late will I be allowed in once the concert has started?
For some events latecomers will not be permitted to enter until a suitable break in the performance, but this is dependant on the wishes of the event promoter. We advise you to come early to allow sufficient time to enter the auditorium and reach your seat comfortably.

You may not be allowed entry if you arrive at the end of an event as visitors will be exiting.

Expand/Collapse What should I do if I have a problem at an event?
If you have any problems during an event please speak to one of our Customer Safety Staff or a member of Customer Services. You will find Customer Service desks on level 1 and 4 of The O2 arena.

If first aid is required please ask a member of staff for assistance.

Expand/Collapse Will there be flashing lights or images at the event?
Some events will contain flashing images, lighting effects or allow the use of flash photography.

Please contact Customer Services on 0208 463 2000 or email customerservices@theo2.co.uk in advance of booking for more details on the event you wish to attend. However please note that we cannot guarantee that there will be no flashing lights or images at any event.

Expand/Collapse I would like to meet the artist, can you arrange anything?
We regret that we are not able to make any arrangements for you to meet the artist.

Expand/Collapse Can I deliver a present or letter for an artist performing at The O2?
Yes, as long as we get it when the artist is at the venue. Bring it with you on the night and hand it in at the Customer Services desk where one of our team will arrange for it to be taken backstage. Alternatively you can post it to us at the address below. Please ensure that you indicate the name of the artist on the letter or package.

The O2
Peninsula Square
London
SE10 0DX

Expand/Collapse Do you give tours of The O2 arena?
At present there are no organised tours of The O2 arena.

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Merchandise

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Expand/Collapse Where can I buy merchandise?
The merchandising department operates from up to nine sales outlets across levels 1-4 of The O2 arena, as well as the main outlet located in the entrance area of The O2.

Each merchandise stand has the facility to take both credit cards and cash. Mobile sellers accept cash only.

The VIP suites are serviced by one merchandise stand on each level. Staff from these units can take orders from guests, deliver items and take payments.

Expand/Collapse I have bought some merchandise at The O2 and would like to exchange it.
Because we only hold the stock on the event day exchanges are only allowed during this time - we are unable to process them post show. After the performance all merchandise leaves us to travel to the next venue on the artist's tour.

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