The BRIT Awards 2021


Everything you need to know


We’re delighted that you’re going to be joining us for The BRIT Awards 2021 on Tuesday 11 May, this page contains all of the information you need to know before attending the event. Please read this carefully as it contains important information about testing, transport and planning your visit to The O2. 


The BRIT Awards 2021 is part of the government’s Event’s Research Programme (ERP) and is the largest indoor pilot event in the UK. The objective of the Event’s Research Programme is to pave the way for larger audiences to attend sport, theatre and gigs safely this summer by monitoring the spread of COVID-19 through audience testing.  


Dr Yvonne Doyle, Medical Director of Public Health England, said: “This will be a fun event for all those attending, and we want people to enjoy the evening. By going along, you are part of an important scientific investigation. Please make sure you return your test after the event to help other people for the future. Your contribution will help us understand how we can work towards safely returning to our leisure activities.”


Keeping you safe at the event is our number one priority. We have created a video that explains everything you need to know about your visit to The O2.






By attending The BRIT Awards you consent to taking part in COVID-19 testing, as part of the ERP. This takes the form of 2 testing methods.


Firstly you will need to book a NHS Lateral Flow COVID-19 test to take place within the period of 36 hours prior to the event (from 7am on Monday 10 May – 6pm Tuesday 11 May). 


This must be done in person at an NHS testing site, and you should ignore options to have these posted to you or for collection for self-use at home.


You must have a negative result shown on your phone (SMS) or via email to be able to enter The O2 for this pilot event. You should check your local asymptomatic testing site (ATS) site to ensure you can access a test site within the time frame expected and it is your responsibility to obtain a test prior to the event. You can find your nearest site here. Please be aware that you may need to search a few locations to find a site that has availability for Monday 10 or Tuesday 11 May so plan this in advance.


Failure to provide a negative NHS Lateral Flow test result will mean entry to the venue is refused.


Secondly, to aid the research, you are also requested to undertake a PCR at home test as close as possible to the event day and again five days after attendance at the event. Details of how to book this test can be found hereYou will need to request the PCR test for the day of event as soon as possible to ensure it arrives in good time, when you post that off having completed it on the day of event you will need to order the next test to be carried out on Sunday 16th May.


For more information on testing please visit our FAQ section below.




Please plan ahead and consider your transport now. There are a range of options available to get to The O2 including pre-booked parking, Uber Boat by Thames Clippers and the tube. Find out more about getting to The O2 here. Please read the GOV.UK safe travel guidance here.


Parking is available at The O2 and can be pre-booked. The Early Bird parking rate of £25 runs up until 23:59 on 10th May. Parking will also be available on the day for £36. Pre-book your event parking here.



Tickets and entry to the event


All tickets for this event use AXS Mobile ID technology and are only accessible through The O2 venue app, which you will need to download before arriving. 


Our official ticketing partner AXS will be in touch with you via email in the coming days with your ticket information, please check your spam and junk files. Reminder: Your ticket to the event is separate to your COVID-19 test result. Both must be shown on your phone along with photo ID such as Passport or Driving License, in order to gain entry to the event.  


Doors for this event will be open from 6pm, with the show starting at 8pm. Please plan ahead, consider your transport now and aim to arrive at The O2 early.  


When you arrive at The O2 entrances will be clearly marked and our Guest Relations team will be on hand to answer any questions. Entry for Suite guests will be on the left at the main entrance and Level 1 customers will enter on the right at the main entrance.



Creating an AXS account


In order for our official ticketing partner AXS to send you your tickets when they are ready. Please visit and select sign in to create your account using the email address you provided to register for your tickets. This should be completed now, before you download The O2 Venue App.



What to expect at the event



Social DistancingSocial distancing
Once you arrive at The O2 and in line with the Event Research programme, there will be no social distancing at this event.



Face CoveringFace coverings
Face coverings should be worn in all communal areas during the event including concourses unless you are exempt from wearing one. Face coverings can be removed safely when you’re in your seat or suite if you choose.



Food and DrinkFood and drink
A range of food and drink options will be available on the arena concourse before and during the event. Food and drink can be ordered through The O2 venue app for quick collection on the arena concourse. Simply open the app and select “order” to be guided through the ordering and payment process. Please ensure you have push notifications turned on so we can notify you when your food and drink is ready for collection and keep you up to date with key information for the event. You can also order in-person at the food and drink units. We will be accepting contactless payments only. In the suites on Levels 2 and 3 there will be a range of food and drink options, which can be ordered to your suite.


You can bring one bag with you to the event, which must be no bigger than 35cm x 40cm x 19cm in size. If your bag is bigger than this, then you can leave it in our bag storage facility for a fee outside the main entrance.



Icons_Mobile_100px.pngThe app shows you up to date details of the event, like which arena entrance to go to, and you can use it to order food, drinks and merchandise with fast collection lanes, so you’ll spend less time queuing and more time enjoying the show



Icons_Cleaning_100px.pngWe’ve enhanced all cleaning, before, during and after your visit. You’ll see hand sanitiser units throughout the arena, and our advanced anti-bacterial fogging machines make sure that surfaces are protected for up to 30 days.



Icons_CreditCard_100px.pngThe O2 is a cashless venue. We’ll only accept contactless or card payments.




Icons_Info_100px.pngWe’ll send you all the information you need to know about your visit in advance. If there’s anything you need while you’re here, our customer services team will be on hand to help you.



Heart_Blue_100px.jpgPlease act responsibly, and be considerate to other visitors, giving them time and space move around the venue, and understand they may have different requirements to yours.


Icons_Temperature_100px.pngPlease remember: if you’re feeling unwell, you must not visit The O2.






What is The Events Research Programme?

The government’s publication of 22 February, ‘COVID-19 Response – Spring 2021’ (‘the roadmap’), describes plans to explore when and how events with larger crowd sizes, less social distancing, or in settings where transmission is more likely, will be able to return safely.


The government’s Events Research Programme will oversee this work, bringing findings from across different settings and different sectors to determine a consistent approach to lifting restrictions on events to inform Step 4 of the roadmap.

The Events Research Programme will use pilot events incorporating research studies in April and May 2021 to build evidence on the risks associated with coronavirus transmission, the characteristics of events and surrounding activities, and the extent to which mitigation measures can effectively address these risks. The evidence from these studies will be used to inform the government's decision around Step 4 of the roadmap and will shape government policy to bring about the phased return of fuller audiences to venues and events up and down England.


The pilot events will examine a range of factors, including but not limited to: indoor and outdoor settings; small and large venues; seated and standing events; different forms of audience participation; transport to and from events; duration; and ventilation.

How is The BRITs exempt from current COVID-19 Restrictions?

The Secretary of State has the power to designate an event as being permitted for research purposes and therefore not subject to the legal restrictions which would apply to other events under Step 2 of the government’s roadmap. The BRIT Awards 2021, which is being held at The O2 arena, London, is going ahead as a Pilot Event as part of the Events Research Programme.

All guests at The BRIT Awards are required to complete a consent form which confirms their agreement to the terms and conditions of the Event and their participation in the Events Research Programme.

Who is attending the BRITs?

The target capacity is a maximum of 4,500 attendees. 2,500 of those invited are made up of key workers and their guests and have been drawn from Greater London only to reduce the risks associated with transport. The remaining tickets will be distributed to BRIT Awards partners and music industry stakeholders.

Is there an age limit for guests attending The BRITs?

Yes – all spectators must be 18+.

Why are those who are Clinically Extremely Vulnerable being asked not to attend Pilot events?

The Event Research Programme guidelines state participants should not attend if they are under 18, Clinically Extremely Vulnerable, living with someone who is Clinically Extremely Vulnerable, or pregnant. These pilots are the first steps to helping all members of the public safely back to mass events. While they were designed to be as inclusive as possible, we have been advised that it would not be suitable on health grounds for the Clinically Extremely Vulnerable to attend such pilot events and potentially be put at greater risk of transmission. The Events Research Programme has been developed under a Scientific Advisory Group for Emergencies (SAGE) framework in line with the latest PHE and DHSC guidance. Those considered to be Clinically Extremely Vulnerable, live with someone Clinically Extremely Vulnerable, are pregnant, or under 18 are advised not to attend the pilot events as the BRIT Awards will be testing non-social distancing and the safety risk associated with the relaxation of NPIs (Non-Pharmaceutical Interventions). The Science Board has agreed that given the nature of the pilot programme it would not be possible to permit those high-risk categories to safely participate.

Will guests be charged for tickets?

Tickets for all key workers and their guests will be complimentary. Tickets for BRITs partners and other invited guests may be charged.

How will tickets be distributed?

The O2 uses a digital ticketing method via Official Ticketing Partner AXS called AXS Mobile ID. This is a digital barcode that is assigned directly to the person attending and is accessed by downloading The O2 Venue App and creating an account. Details will be communicated via email to each individual invited to attend the Event, once they have completed the online registration and consent process. Please note that the AXS Mobile ID barcode regenerates every 60 seconds to prevent fraudulent use and, specifically for this Event, cannot be transferred to another person or resold.

I don’t have a smartphone – how can I access my tickets?

Unfortunately, there is no way to receive tickets without downloading The O2 Venue App so a smartphone is a requirement of entry for this Event. What should I do if I am no longer able to attend? If you are no longer able to attend, please email [email protected] as soon as possible

I am the lead booker and can no longer attend, can my guest still attend?

Yes – your guest can still attend, as long as they have provided their consent and present a negative test upon entry as required (see below), together with ID.

If I can no longer attend, can I pass on/change the name on my ticket?

No – tickets must be used by the named individual, and we will not change the names on any tickets. If you or a guest are no longer able to attend, please let us know by emailing [email protected] as soon as possible.

Can I swap the name of my guest ticket?

No - if your guest is unable to attend please email [email protected] as soon as possible so we can cancel their ticket.

What should I do if I require an accessible ticket?

If you require an accessible ticket, including space for 1 carer, please get in touch via [email protected]. Please be reminded that anyone that is Clinically Extremely Vulnerable is advised not to attend the Event.

What are the testing requirements?

In order to attend the Event, attendees will be required to have a Lateral Flow Technology (LFT) test (with a negative result) within 36 hours of the Event.

Attendees will also be asked to take a Polymerase Chain Reaction (PCR) test: (i) on the day of the Event; and (ii) 5 days after the Event. The PCR test results will be used for the Events Research Programme to better inform future testing regimes and is a voluntary step.

Will spectators require any form of testing and COVID verification in order to enter the venue?

Entry to The O2 on Event Day is dependent on providing a negative Lateral Flow Test result, and the test must be taken no more than 36 hours before entry to The O2 arena. The Lateral Flow Test can take place from 7am on Monday 10 May 2021.

Can I perform my Lateral Flow Device test at home?

No - this test must be carried out at an asymptomatic testing site (ATS) near where you live or work. This service is free to use. Without exception, proof of a negative lateral flow test must be provided upon arrival to gain entry to The O2.

Will participants have to pay for testing?

No - all Testing is free in relation to the Events Research Programme.

How do participants prove they have had a Lateral Flow Device test?

Participants will receive a text or email from NHS Test and Trace which they will need to present to The O2 stewards prior to entry into The O2. A negative test, taken within the timeframe specified, is required for entry.

What should participants do if they get a positive result from a Lateral Flow Test?

A positive result from a Lateral Flow Device means it’s likely that a participant had coronavirus when the test was done. Participants and anyone they live with must not attend the Event and self-isolate immediately. Participants are then advised to get a home PCR test (a test that is sent to a lab) to confirm their result as soon as possible.

Where can participants find their nearest asymptomatic testing site?

Participants should check their local asymptomatic testing site (ATS) site to ensure they can access a test site within the time frame expected. The responsibility to obtain a test prior to the Event is with the participant. A few days before the Event – the participant should check their local ATS sites requirements for booking an LFT appointment. Participants can find out where the nearest ATS is by clicking here.

PCR at Home Testing

To aid the research, participants are also requested to undertake a PCR at home test as close as possible to their attendance at the Event and again five days after attendance at the Event. Details of how to book their test can be found here. Entry to the Event is not dependent on a PCR test being taken. For more details please see the Covid-19 Audience Testing Requirements.


Full ‘Covid-19 Home Test Instructions’ are contained within the pack that comes with the PCR test. However, further information regarding this, including useful videos, can be found by using this link.

I have had one or two doses of the vaccine, do I still need to get tested?

Yes. Testing is a requirement of attending this Event and you should follow the protocol outlined here regardless of whether you have received the vaccine or not.

Will social distancing be in place for the Event?

You will be asked to be socially distanced in the queueing area outside The O2, prior to entering The O2 only. Once inside The O2 social distancing is not required.

Will participants need to wear a face covering?

Participants will be asked to ensure that face coverings are worn at all times in communal areas at The O2 (such as the concourse and toilet facilities). Face coverings are recommended but will not be required when in your seats / suites inside The O2.

What COVID safety measures will be in place at The O2?

A number of enhanced measures are being put in place at The O2 covering hygiene, ventilation, fan movement, and contactless entry in order to manage the risk of COVID-19. Please see The O2 Venue Terms and Conditions and The O2 website Keeping you Safe at Events page for further details of the specific measures that will apply for this Event.

What time should participants arrive?

Timings are as follows: 6pm – Doors; 8pm - Show start; 10.30pm - Show end. Participants are asked to arrive promptly to go through all necessary entry procedures. These checks will take longer than usual so please be patient with us.

Where will participants be sitting?

Key workers and guests will be situated on Level 1 of The O2 arena. Partners and other invited guests will be in suites on Level 2 and Level 3.

Will the sale of Alcohol be permitted in the venue?

The sale of alcohol will be permitted.

Will food and drink be available?

Yes - concession stands will be in operation for the Event. Please note that the eateries in the Entertainment District at The O2 are closed, with a limited number offering a take away service only.

Will hospitality be available?

Yes, suites will be in operation for the Event. The idea of the Pilot is to run as close to normal as possible and that includes delivering hospitality.

How should I travel to the Event?

No matter how you travel, plan ahead and allow more time for your journey. There is a comprehensive transport page on The O2 website to help you plan your visit. You should try to travel at quieter times and take less busy routes where possible. Walk or cycle to the event where possible. If using public transport, you should regularly sanitise your hands, wear a face covering unless you are exempt, and social distance where possible. It is a legal requirement that, unless exempt, you must wear a face covering on public transport and inside transport hubs, e.g. train stations. You could be fined £200 minimum if you do not comply. If travelling by car, you should avoid sharing a car with anyone outside of your household or support bubble. If this isn’t possible, you should open the windows, wear a face covering unless exempt and leave seats free to social distance. The O2 has car parking available on-site and you are encouraged to book in advance to secure a space via this link.