Sky Backstage FAQs

How do I book Sky Backstage passes?

As an eligible Sky VIP member, select the month of your arena show, then the event you have arena tickets for and apply for the number of passes you want to book. Passes are allocated on a first come, first served basis with limited availability. If you’re successful, we’ll send you a booking confirmation and details of your passes. Please check all details, tickets and age restrictions before the event. Your guests must also have tickets to the same arena event.

How many guests can I bring to Sky Backstage?

You can bring up to three guests, they don’t have to be Sky customers, but do all need arena event tickets. Occasionally, for some family events, you can bring up to five guests – if this applies, you’ll see it when you book your passes. Passes are allocated on a first come, first served basis. Please check your My Sky app and passes for age restrictions – these are different for each show. Anyone who is 14 and under will need to come with someone who’s 18 or over.

Can I get Sky Backstage passes on the day of a show?

You can book passes until midday on the day of a daytime show, or 5pm on the day of an evening show subject to availability. We may even be able to help you on the day, subject to availability. When you get to The O2, come and see us in Sky Studios.

When can I book Sky Backstage passes?

You can usually book passes from the day the arena tickets go on general sale. Sometimes there’s a delay in releasing passes so check ‘Sky VIP’ in your My Sky app later. If you still can’t book passes after two weeks, Sky Backstage probably isn’t open for the show you’re seeing. The O2 has the right to close Sky Backstage but this doesn't happen very often.

Do passes guarantee entry to Sky Backstage?

Having a pass does not guarantee entry. If there is not enough room due to our standard overbooking policy to account for no-shows, entry is granted on a first come, first served basis. And, once the area is full, people will be let in on a one in, one out basis. Please arrive early to avoid disappointment.

Does entry to Sky Backstage guarantee that I’ll be at the front of the standing area?

No, it’s Arena policy to allow people who have queued to stand to enter around 10 minutes before those queuing at other entrances, including Sky Backstage. To increase your chances of being at the front of the standing area, we recommend you join the standing queue at The O2 as early as you can.

How do I cancel my Sky Backstage passes?

You can do this at any time before the event by clicking on ‘My bookings’ and choosing the event and the number of passes you want to cancel.

What time does Sky Backstage open and close?

Check your show ticket – Sky Backstage opens an hour before The O2’s arena doors open, and closes 20 minutes before the main act starts. Sometimes our opening and closing times change at short notice but we do everything we can to avoid this.

Can I access Sky Backstage if I have tickets for a show in the IndigO2?

No, to access Sky Backstage you must have a ticket for the main arena.

Are travel arrangements and expenses included with Sky Backstage passes?

No. Travel and accommodation, food and drinks, and any other expense not specifically mentioned in the event description will not be included, and you’ll need to arrange your own travel to and from the event.

Where is Sky Backstage?

Enter The O2’s main doors and go to Sky Studios ahead of you and to your left. We’ll then show you how to get upstairs to Sky Backstage.

How do I change the name on my Sky Backstage passes?

You can’t change the name so if you can’t make it, please cancel your passes so someone else can book.

Where’s my confirmation email?

If you haven’t received your confirmation email, don’t worry. If you successfully booked passes, you’ll find them saved in your My Sky app. Simply go into Sky VIP, then choose the relevant reward category eg Free Sports Tickets. Finally, select ‘My bookings’ at the top and follow the instructions to view your passes. You can simply show this on your device when you arrive. If you’re not receiving our emails, please check your spam or junk folder in case the email went there. You may also want to add [email protected] and [email protected] to your address book or safe list to make sure that our emails are accepted.

How do I get my Sky Backstage passes?

We’ll email them if you want to print them off or alternatively, you’ll also find them in your My Sky app – check out the ‘Sky Backstage at The O2’ tile within Sky VIP and you’ll see confirmation in ‘My bookings’. Or if you can’t find your passes, we have a list on the door at Sky Studios so we can check you in before you head upstairs to Sky Backstage.

Are there age restrictions for Sky Backstage?

Yes, if you’re under 14, you’ll need to come with someone who’s 18 or over. If you’re under 18 you won’t be allowed to buy alcoholic drinks and if you appear to be under the age of 25, you may be asked for proof of age.

I have tickets for the Sky Backstage balcony. Do I need Sky Backstage passes too?

No, your Sky Backstage balcony tickets get you into Sky Backstage before the show.

Do I need to bring ID?

Yes, we need to see ID that matches the name on your Sky Backstage passes so please bring your driving licence or credit card. Also, if you look under 25, you may be asked for ID at the bar.

How many times can I go to Sky Backstage?

You and up to three guests are welcome in Sky Backstage every time you have a ticket to a show at The O2. It does not count as one of your monthly First Come first served bookings.

I booked Sky Backstage passes but The O2 show has been rescheduled. Should I book new passes for the new show date?

Yes, please book passes as you did before but for the date that matches the rescheduled show date.

Can I take food and drink to Sky Backstage?

No, but there’s a restaurant and bar in Sky Backstage where you can buy a drink or a bite to eat away from the crowds. If you need to bring food and drink for medical or religious reasons, please call The O2 customer service team on 020 8463 2000 or take a look at their FAQs.

I can’t download my Sky Backstage photo or video because my code is invalid. What should I do?

Please check your nine-character code and try entering it again. It should be SKY00XX00 where 0 is a number and X is a letter. It’s case sensitive so check your keypad isn’t on CAPS LOCK. If your code still doesn't work, email us at [email protected]

I’m in a wheelchair/I have mobility issues – will there be suitable access and facilities for me?

Yes, Sky Backstage is accessible via lift and has facilities. Please see us at Sky Studios and we will be able to show you in. Don’t forget you’ll need to book a pass for your carer too.

Didn’t find the answer you were looking for?

Email us at [email protected] and we’ll get back to you.

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