Where’s my order?

Orders for food & drink can be redeemed at our app collection lanes at 105 and 109 on Level 1.

Can I download the app outside the UK?

At the moment the app is only available on the UK App and Google Play stores. 

When I pre-order do I need to pay on the app or pay upon collection?

When you are pre-ordering you pay on the app using credit, debit card, pay-pal or Apple pay. 

When does merch get uploaded to the app?

This changes for each event. Keep an eye on our social channels and we will let you know as soon as merch for each show is available.  Follow us on Twitter:@TheO2 / FacebookTheO2 

What do we do if there is a problem with the app and it’s not accepting my payment?

If the app is not accepting payment in the first instance please try re-installing the app. If problems continue please notify our customer services team and we will look into the problem.

All products on the app are available at our usual points of purchase in the arena. 

How can I access my tickets?

If you have purchased your tickets via AXS or The O2 website you can get your tickets on The O2 app. Select the 'Wallet' tab and then select your 'AXS Tickets'. 

Sign in to your AXS account using the email and password you used to purchase your tickets. 

Once signed in you will see a 'Get my tickets' button. Tap here and you'll be able to see your tickets.  

You can also transfer tickets to the rest of your party. Your QR code will then be scanned upon entering the arena.

Find out everything you need to know about mobile tickets here