Up at The O2 FAQs
- How do I contact the Box office?
You can reach our Box office on 0208 463 2680 or you can email [email protected]
- What are the opening times?
Opening times change from season to season. Please check our timetable.
- What is Up at The O2?
Up at The O2 is an exhilarating 90 minute experience that takes you on a guided expedition over the roof of The O2 via a fabric walkway. Suspended 2m above the surface of The O2 roof, the walkway is 52m above ground level and 380m long. At its steepest point the walkway has an incline of 28° on the way up and 30° on the way back down and has a slight bounce to it to mirror the surface of the tent.
Before you climb, you'll meet your Climb Guide who'll take you through everything you need to know and give you a climb suit, shoes and a safety harness.
At the summit, there is an observation platform where you can take in spectacular views of London.
- How high is Up at The O2?
Up at The O2 is 52m at its highest point.
- Will I need any training before I complete Up at The O2?
Yes. But it’s all part of your adventure on the day. You’ll be given a safety briefing before you go up. And you’ll meet your guides. They’ll give you handy tips and answer your questions.
- How do I know if I can complete the course?
You need to be physically and medically fit. Ask your doctor if you’re not sure. Please don’t do Up at The O2 if you’re pregnant.
To do Up at The O2, you must:
- be at least 10 years old.
- be at least 1.2m tall
- not weigh more than 21 stone/130kg/286lbs
- not have a waist measurement more than 125cm
- not have an upper thigh measurement more than 75cm.
Remember that under 18s must be with an adult. And there must be one adult to every two children.
- Can I do Up at The O2 if I'm pregnant?
Unfortunately, not. The harness is pretty snug and the climb is physically demanding.
- Is Up at The O2 accessible for disabled guests?
- Are there any age or height restrictions?
To do Up at The O2, you must:
• be at least 9 years old
• be at least 1.2m tall
• not weigh more than 21 stone/130kg/286lbs
• not have a waist measurement more than 125cm
• not have an upper thigh measurement more than 75cm.
Remember that under 18s must be with an adult in the ratios as below:
9 years 1:1 ratio
10 – 12 years 1:2 ratio
13 – 17 years 1:4 ratio
- Can I get a refund if I’m scared or worried I’ll not complete it?
Unfortunately we can’t offer refunds.
- I’ve got a fear of heights. Can I still climb?
Yes. But remember, what goes up, must come down. Up at The O2 is 52m high and involves an ascent and descent of up to 30 degrees. Once you’ve started the climb, you have to complete it.
- Do I need to book in advance?
No. You can buy tickets when you get here. But we get very busy, so it’s best to book ahead.
- Can I change the date or time of my climb?
Unfortunately not. We can only reschedule a climb if it's been cancelled.
- What time is Up at The O2 open?
Times vary. Click here for details.
- How do I get to Up at The O2?
We’re just to the left of the main entrance of The O2.
- When should I arrive for my climb?
Please arrive 15 minutes before your climb time. Unfortunately, we can’t check you in before then. If you arrive early, there are lots of other things to do at The O2. Click here for details.
- What happens if I'm late?
We’ll do our best but we can’t always check in late arrivals. Unfortunately we can't give refunds or reschedule your climb.
- What happens if I lose or forget my tickets?
Don’t worry. Email [email protected]. Or call 020 8463 2680. Make sure you have your payment details and reference numbers ready.
- How long does the climb last?
Give yourself 90 minutes to fully enjoy the experience. The first part includes your briefing and time to get into your climb gear. The climb itself takes about an hour, depending on the speed of the group.
- Do the guides give commentary?
Your guide will point out landmarks and interesting facts during your climb.
- How many people are in each group?
Normally each group can have up to 16 people with a guide.
- What should I wear?
We do provide all climb equipment so we recommend wearing comfortable clothing underneath your climb wear. This must include socks and we recommend hats and gloves for the colder days.
- What footwear is suitable?
You’ll get a pair of shoes. They’re great for gripping the walkway. And they’re also really comfortable.
- Will I be given all the equipment I need?
Yes. You’ll get a climb suit, harness and climb shoes included in the price.
- Are cameras, bags and personal items allowed?
No. But you can bring your mobile with you. It has to be carried in the phone pocket on your climb suit and can only be used on the viewing platform. Anything else can be stored in our lockers. Remember that the lockers are small, so please don’t bring large items.
- Can I carry my medication while on the climb?
Essential medication like inhalers, insulin and nourishment are allowed. Your guide will carry these for you.
- Can I wear my hearing aid or glasses?
Yes. As long as they’re not loose fitting.
- Can I eat and drink on the climb?
No. But there are lots of restaurants and bars at The O2 so you can grab something before or after your trip. Click here for details.
- Will my climb go ahead if the weather’s bad?
Climbs take place in all conditions unless the weather is extreme. Gales, lightning, heavy snow, ice and anything that makes it unsafe will mean we need to close. Call 020 8463 2000 to check on the day.
- What happens if my climb is cancelled?
You choose. We’ll book you in for the next available climb. If no other slots are suitable, we’ll give you a refund. If you used a Gift Card, we’ll reactivate your voucher code.