Keeping you safe at indigo at The O2


Welcome to indigo – it’s great to have you back.


To keep everyone safe and ensure an enjoyable experience, we have made some important changes we’d like you to know about before you visit.

Icons_Mask_100px.pngUnder government guidelines the wearing of face coverings is mandatory at all times. These can be safely removed when eating and drinking while you are in your seats.


Icons_Cleaning_100px.pngWe’ve enhanced all cleaning, before, during and after your visit. You’ll see hand sanitiser units throughout the venue, and our advanced anti-bacterial fogging machines ensure that surfaces are protected for up to 30 days.

Icons_Bag_100px.pngWe’ve introduced a strict clear bag policy so we can carry out security screening contact-free. Only one see through bag per person is allowed per person. Bags and coats cannot be stored in the cloakroom and must remain with you at all times.

Icons_Temperature_100px.pngYou will be searched with a security wand on entry and your temperature may be checked.


Icons_Ticket_100px.pngAll fans are required to bring photo ID to ensure the correct person is using the ticket. If your photo ID check is not validated, you will not be permitted entry to the venue.

Icons_Mobile_100px.pngAll ticketing is now digital using AXS Mobile ID. You and your guests will need to download The O2 venue app to access your tickets and have them scanned as you go into the venue (if applicable).

Icons_ArrowLeft_100px.pngInside the venue you’ll find new one-way systems, which are clearly marked. Our Stewards will be on hand to direct you to your seats. If instructed, please follow the staggered exit procedures. This may mean various rows being asked to remain seated for a few minutes after the show.

mask_icon.pngIf you need to pass other fans in your row to get to your seat, please avoid face to face contact.

Icons_CreditCard_100px.pngWe are a cashless venue and only contactless or card payments are accepted.


Icons_Info_100px.pngLifts will not be in operation however, if needed they can be pre-arranged directly with the venue.


Icons_Car_100px.pngWe recommend planning how you’ll get to the venue in advance. We have pre-bookable parking spaces, and Uber Boat by Thames Clippers offers a fast and enjoyable route to The O2. Head to our website for more information on these services, as well as private hire options and the Tube.

If you are attending with other members of your support bubble, please ensure they have read and understood these guidelines.

Please remember: if you are feeling unwell, you must not visit the venue and please always observe social distancing.

We look forward to welcoming you back and we’re ready to make your experience a night to remember!