The O2 is fully accessible, with lifts and public areas designed to accommodate wheelchairs. Assistance dogs are welcome throughout all venues, and water bowls are provided. For support, visit the Welcome Desk at the main entrance, where our Visitor Safety team will be happy to assist.
The shopping district has a number of specialist services & facilities to help everyone have an easy and enjoyable shopping experience.
Wheelchair and Scooter hire
You can hire wheelchair and scooters from Guest Services located in the main entrance of The O2.
Changing Places
The shopping district has a Changing Places toilet on-site, for those guests with additional accessibility requirements. Changing Places is accessed via Radar Key.
Lifts
There are lots of lifts around the shopping district for quick access to the upper and lower levels.
Lifts
The lift goes to all levels and the concourses are step-free.
Seating
Accessible seating is available in all screens
Wheelchair Accessibility
Wheelchair accessible toilets are available. There is a lower counter to buy tickets and food & drinks
Audio description is available for some films. Email customer.services@cineworld.co.uk or call 0300 333 4444 to find out more.
Accessibility remains a key focus in The O2’s ongoing development, ensuring meaningful improvements at the world’s most popular venue for music, entertainment, and leisure.
This commitment is reflected across the entirety of The O2, enabling staff to provide enhanced information, support, and understanding to all visitors—whether attending an event in the arena, exploring the shopping district, taking part in a climb with Up at The O2, or more.