The O2 is fully accessible, lifts and public areas are designed for wheelchairs. And our staff are here to help. Whenever you need them.
Assistance dogs are welcome in all venues. Water bowls are available too. Just ask.
The shopping district has a number of specialist services & facilities to help everyone have an easy and enjoyable shopping experience.
Wheelchair and Scooter hire
You can hire wheelchair and scooters from Guest Services located in the main entrance of The O2.
The shopping district has a Changing Places toilet on-site, for those guests with additional accessibility requirements. Changing Places is accesses via Radar Key.
There are lots of lifts around the shopping district for quick access to the upper and lower lifts.
The lift goes to all levels and the concourses are step-free
Accessible seating is available in all screens
Wheelchair accessible toilets are available. There is a lower counter to buy tickets and food & drinks
Audio description is available for some films. Email email@example.com or call 0300 333 4444 to find out more.
Accessibility continues to remain at the forefront of The O2’s development when it comes to making a difference at the world’s most popular venue for music, entertainment and leisure; and now,
This is implemented across the whole of The O2 and will enable staff to offer additional information, support and understanding to those who visit whether that may be for an event in the arena, the shopping district, a climb Up at The O2 and more.