Check our Frequently Asked Questions  before using our help desk  to get in touch. You may get what you need faster. Honest. The FAQs include details about:

  • Show times
  • Tickets
  • Seats
  • Camera policy
  • Lost property
  • Disabled access

Got a question about a show?

Please check the event page and FAQ section for more information on a particular show.  If anything has been confirmed as changed on a show (Times, support act etc)   It will be uploaded to the event page as soon as we know.


We are now open Monday to Friday 10:00 to 16:00 and our team are available to assist with customers via email, live chat when able, and The O2 social channels.


We are committed to responding as quickly as possible and apologise in advance for any delays.


Climbing Up at The O2? 

If you have any questions about climbing Up at The O2, email us at

AEG Europe UK head office

Almack House
28 King Street

The O2 arena programming

Interested in sponsoring The O2?

Got some feedback?

The O2 customer services
Peninsula Square
SE10 0DX
Contact Us