Check our Frequently Asked Questions  or our help desk before you get in touch. You may get what you need faster. Honest. The FAQs include details about:

  • Show times
  • Tickets
  • Seats
  • Camera policy
  • Lost property
  • Disabled access

Got a question about a show?

If you have already used our on-line help desk - and still need to get in touch? For all enquiries related to The O2 arena we can be contacted on 0208 463 2000 or by clicking on the Help button at the bottom right of the screen.

Due to the current government guidelines, our Contact Centre opening hours have temporarily changed.


We are now open Monday to Friday 10:00 to 16:00 and our team are available to assist with customers via email, live chat, and The O2 social channels.


We are committed to responding as quickly as possible and apologise in advance for any delays.


Climbing Up at The O2? 

If you have any questions about climbing Up at The O2, contact us on 020 8463 2680

AEG Europe UK head office

Almack House
28 King Street

The O2 arena programming

[email protected]

Retail and leisure opportunities

[email protected]

Interested in sponsoring The O2?

[email protected]

Got some feedback?

The O2 customer services
Peninsula Square
SE10 0DX
[email protected]