Safe & Sound
You'll notice some changes since your last visit
Icon Outlet, Up at The O2 and parts of the Entertainment District are now open. To help everyone visiting and working at The O2 stay safe we’ve made some changes to how we operate:
To keep everyone safe visitors to The O2 are required to wear face coverings at all times, except inside bars and restaurants. For visitors to Up at The O2, face coverings are advisable but not mandatory, however your climb you will exit via Icon Outlet where face coverings are required.
There is plenty of space inside but please keep to the left as much as possible, following the floor markings and respect the one way systems that have been put in place.
For your protection we will only be accepting card or contactless payments, and please follow instructions from store staff when making a purchase.
Health & hygiene
Our thorough cleaning regimes have been extended, with additional hand sanitising stations provided and regular deep cleans in all public areas.
Maintain social distancing wherever possible during your visit. From time to time, we may need to manage the number of visitors at The O2 and in our stores.
Be considerate to other visitors, giving them time and space to enter and exit stores where required, and understand they may have different requirements to yours.
Our teams are working hard to make this a comfortable visitor experience for everyone and we thank you for your assistance with the new measures.
We confirm we have complied with the government’s guidance on managing the risk of COVID-19. You can view our signed statement of compliance here which is also displayed at the venue.
We take the safety and security of all our fans and visitors very seriously. If you’re coming to the arena, please ensure you arrive in plenty of time to pass through our enhanced security checks.
Our security and guest relations team are there for your safety. Please cooperate fully with all security checks and support these vital members of our team as they carry out important work to keep us all safe and sound.
An exception will be made for medically necessary items after thorough proper inspection at a gate designated for this purpose
Our bag policy
It’s better for everyone if you do not bring a bag at all. We will not allow large bags into the venue but you will be permitted to take small bags and handbags in with you. We class small bags as no larger than 35cm x 40cm x 19cm or standard handbags.
If you have to bring a large bag with you, you can leave it at our bag storage facility just outside the main entrance to The O2 at a cost of £10 per bag. All bags will be searched and screened before being accepted into the bag storage facility.
Bag storage closes 30 minutes after the end of the event. We won’t hold your items overnight, so you must pick them up before the facility closes.
Preparing for our screening
It’s really simple.
- Finish up any food and drink before you enter the arena itself as you’re not allowed to take these in with you when watching a show; it’s fine throughout the rest of The O2 campus.
- Head to the entrance that is stated on your ticket and join one of the queues.
- Take your phone, camera and any large metal objects out of your pockets and place them in the trays provided.
- You don’t need to remove belts or shoes.
- Simply pass through the screening arch when asked by one of the team and you’re good to go.
- Enjoy the show.
What else do we do to keep you safe?
The answer is lots. There are the security measures you can see and of course the ones you can’t. We monitor the whole site each and every day and our staff are trained to ensure all our guests have a safe, secure and happy time. We work very closely with the Metropolitan Police and members of the security services to ensure our security procedures are up to date and following best practice.
We also have a team of sniffer dogs working around the clock. If you’re lucky, you may see one on duty but please remember, these are busy working dogs with a very important job to do.