Getting to The O2

The O2 is a large site. You’ll need to cover a fair distance from North Greenwich Station and the car parks. Contact us before your event if you need help.

Tube and bus

Accessible features at North Greenwich station:

  • low-level ticket machines and a gate to the right of the ticket barriers for wheelchair access 
  • an induction loop
  • step-free access to all platforms with lifts 
  • step-free bus stops
  • accessible toilets
  • assistance dogs are welcome

Get more details on accessible public transport in London from tfl.gov.uk.

 

 

Uber Boat by Thames Clippers

All of the boats are wheelchair and pram accessible by ramp. There's a limit of four wheelchairs on the larger boats, but they can accommodate a further three folding wheelchairs. Electronic wheelchairs are also welcome. Members of the Uber Boat by Thames Clippers Mobility Scooter Recognition Scheme are able to bring their mobility scooters on board.

Facilities

All boats except the Star, Storm and Sky Clippers have accessible toilets and larger boats have baby changing tables. Their size and door dimensions are:

Sun and Moon clippers

1510mm (wall with door) x 1650mm

Door width 860mm

Typhoon Class

1560mm (wall with door) x 1710mm

Door width 890mm

Piers

All piers are wheelchair accessible except London Bridge, Wandsworth Riverside Quarter, Putney and Cadogan piers. Ramps are used for boarding.

Uber Boat by Thames Clippers Mobility Scooter Recognition Scheme

If you’d like to bring your mobility scooter on board Uber Boat by Thames Clippers you can contact the customer services team to make an appointment to check that your scooter is suited to travel.

Email [email protected] or call 020 7001 2200 for more information about accessibility and the Mobility Scooter Recognition Scheme.

Guide and assistance dogs

You can bring a Guide or Assistance dog on board with you without charge. Thames Clippers welcome all Guide and Assistance dogs, including:

  • Fetch and carry dogs
  • Mental health companion dogs
  • Seizure-alert dogs

Please remember that Guide or Assistance dogs aren't allowed on seats.

Audio and visual information

All of the boats have audible ‘next stop’ announcements on board. And the piers have visual ‘next boat’ information.

Assistance

Uber Boat by Thames Clippers crews on board the boats and staff at the piers are more than happy to offer help and assistance.

 

 

Cable Car

The Cable Car is completely step-free with wide aisle gates and lifts available at both terminals.

Wheelchairs

The Cable Car is step-free and wheelchair accessible. Please be aware that there are weight restrictions on motorised wheelchairs and only single battery power source motorised wheelchairs up to a width of 80cm can travel.

Cabins will slow down to allow easy access. There are always staff on hand at both terminals to help passengers when boarding and leaving the cabins.

If you need any more accessibility information, please call TfL on 0343 222 1234.

If you're arriving by public transport, North Greenwich Tube station and Royal Victoria Docks Royal Victoria DLR station have step-free access from platform to street.

Mobility scooters

Unfortunately, mobility scooters are unable to travel as the cabins have a maximum weight allowance.

Groups with restricted mobility

If you are travelling in a group that has accessibility needs please let us know before you arrive so that we can make sure you have a smooth journey. Call TfL on 0343 222 1234.

Assistance dogs

Assistance dogs travel free. Please make sure they are always on a lead and not sitting on the seats.

Pushchairs and buggies

We welcome pushchairs and buggies on the Emirates Air Line. Please make sure that gangways, lifts and passages are kept clear.

 

What3Words

The O2 uses what3words to help you locate the exact entrance or facility that you are visiting.

Main Entrance to The O2

spill.inform.penny

Drop off point at NG station

pound.flute.slips

Car Park 1  (pedestrian exit)

eager.mutual.regard

Parking Office

slurs.tuned.spicy

Venue Ticket Office

builds.could.solar

Hotel Link

adopt.lies.player

UP at The O2 Base Camp

unless.harder.poetic

Up at The O2 Ticket Office

punch.flank.slices

Welcome Desk

sketch.stir.ages