Getting to The O2
The O2 is a large site. You’ll need to cover a fair distance from North Greenwich Station and the car parks. Contact us before your event if you need help.
Tube and bus
Accessible features at North Greenwich station:
- low-level ticket machines and a gate to the right of the ticket barriers for wheelchair access
- an induction loop
- step-free access to all platforms with lifts
- step-free bus stops
- accessible toilets
- assistance dogs are welcome
Get more details on accessible public transport in London from tfl.gov.uk.
MBNA Thames Clippers
All of the boats are wheelchair and pram accessible by ramp. There's a limit of four wheelchairs on the larger boats, but they can accommodate a further three folding wheelchairs. Electronic wheelchairs are also welcome. Members of the Thames Clippers Mobility Scooter Recognition Scheme are able to bring their mobility scooters on board.
All boats except the Star, Storm and Sky Clippers have accessible toilets and larger boats have baby changing tables. Their size and door dimensions are:
Sun and Moon clippers
1510mm (wall with door) x 1650mm
Door width 860mm
1560mm (wall with door) x 1710mm
Door width 890mm
All piers are wheelchair accessible except London Bridge, Wandsworth Riverside Quarter, Putney and Cadogan piers. Ramps are used for boarding.
MBNA Thames Clippers Mobility Scooter Recognition Scheme
If you’d like to bring your mobility scooter on board Thames Clippers you can contact the customer services team to make an appointment to check that your scooter is suited to travel.
Email [email protected] or call 020 7001 2200 for more information about accessibility and the Mobility Scooter Recognition Scheme.
Guide and assistance dogs
You can bring a Guide or Assistance dog on board with you without charge. Thames Clippers welcome all Guide and Assistance dogs, including:
- Fetch and carry dogs
- Mental health companion dogs
- Seizure-alert dogs
Please remember that Guide or Assistance dogs aren't allowed on seats.
Audio and visual information
All of the boats have audible ‘next stop’ announcements on board. And the piers have visual ‘next boat’ information.
Thames Clippers crews on board the boats and staff at the piers are more than happy to offer help and assistance.#
The Cable Car is completely step-free with wide aisle gates and lifts available at both terminals.
The Cable Car is step-free and wheelchair accessible. Please be aware that there are weight restrictions on motorised wheelchairs and only single battery power source motorised wheelchairs up to a width of 80cm can travel.
Cabins will slow down to allow easy access. There are always staff on hand at both terminals to help passengers when boarding and leaving the cabins.
If you need any more accessibility information, please call TfL on 0343 222 1234.
If you're arriving by public transport, North Greenwich Tube station and Royal Victoria Docks Royal Victoria DLR station have step-free access from platform to street.
Unfortunately, mobility scooters are unable to travel as the cabins have a maximum weight allowance.
Groups with restricted mobility
If you are travelling in a group that has accessibility needs please let us know before you arrive so that we can make sure you have a smooth journey. Call TfL on 0343 222 1234.
Assistance dogs travel free. Please make sure they are always on a lead and not sitting on the seats.
Pushchairs and buggies
We welcome pushchairs and buggies on the Emirates Air Line. Please make sure that gangways, lifts and passages are kept clear.
The O2 uses what3words to help you locate the exact entrance or facility that you are visiting.
Main Entrance to The O2
Drop off point at NG station
Car Park 1 (pedestrian exit)
Venue Ticket Office
UP at The O2 Base Camp
Up at The O2 Ticket Office