Getting around

If you’ve got a ticket for accessible seating, you can use any entrance. People with mobility issues may find it easier to use Entrance B. The main concourses are level and step free. And there are accessible lifts spread over all levels.

Queuing 

Talk to a member of staff at the arena entrance if you have a disability that means you can’t queue. They’ll sort out priority entry for you. As soon as the doors open. Usually the time printed on your ticket is the time the doors open.

Wheelchair access

Wheelchair escorts are available on event days only. Just call 0208 463 2211 once the event doors open (this is usually the time printed on your ticket) and we’ll meet you with a wheelchair to take you to your seat.

Our viewing platforms are on Level 1 with free standing fold out seats available for friends, family and PAs, and non-wheelchair users. The bays are raised above the fixed seating areas. That means you can stay seated and still have a clear view of the action. Even if the audience is standing. Each bay has a steward who’s there to help if you need anything. The accessible bays are all in easy reach of accessible toilet facilities including the changing places unit.

Accessible seating

Accessible seating is available on each level for anyone who can walk and leave a seat in case of emergency. Accessible seating includes: seats on the aisle, seats with few or no steps nearby, seats that have nothing directly in front of them and seats closest to the toilets. Please note that on some events people may stand/dance in their seats. If you have difficulty standing please mention this at the time of booking as the viewing platforms may be more suitable. If you have your own wheelchair, it will be left with the nearest information desk until the end of the event. Or until you want to leave.

Assistance dogs 

Assistance dogs can stay in wheelchair bays. Talk to the nearest information desk if you’re in the accessible seating area. They’ll look after your dog for the whole event. Or for any period during the event.

Toilets 

Accessible toilets are unisex. And they’re available on all levels. They’re near our wheelchair bays.

We’ve also got a Changing Places fully accessible toilet by Block 104 on Level 1. Contact your nearest steward for access. Or visit the Level 1 information desk. These toilets are larger than a standard wheelchair accessible toilet and include a height-adjustable changing bench, a hoist and room for up to two PAs.

Customer with Medical Requirements

Should you need to bring medicines or medical equipment this will be fine. If, for your peace of mind you’d like a form confirming this please just email [email protected] and we can send you one.
If you need to bring food or drink to manage a medical condition please ask for an exemption form by email [email protected] stating which event you are attending.
On event days we have medics on site who can assist you if needed.

Assistive Listening Devices (ALDs)

Assistive Listening Devices are available for people with or without a hearing aid. The ALDs work with digital hearing aids and hearing aids that have T-position settings. Earphones are available if you don’t have a hearing aid.

Visit any information desk to get an ALD. You’ll need to leave a form of ID with us that you can pick up when you bring the ALD back.

Electrical equipment

A power supply is available on some wheelchair bays for anyone with medical needs. Let customers services know what you need before you buy your ticket.

Special effects

Some events involve pyrotechnics, flashing lights and other special effects. Contact customer services for details of any special effects expected at your event.