For all info about shows that require a NHS COVID Pass please click here. 

Yes. Click here.

If you have a question regarding your booking, please contact our friends at AXS – our Official Ticketing Partners - and they will be able to help you.

AXS Customer Service Opening hours:
Monday – Friday: 9am to 5.30pm
Saturday & Sunday Closed

You can contact AXS on one of the following channels. Phone lines are temporarily closed. The latest updates can be found here.

AXS Help Centre
Email
Live Chat
Facebook
Twitter

The box office is just to the left of The O2’s main entrance. It’s open from midday-7pm. And until 9pm on arena event days.

Click here.

Tickets booked through unofficial agents and listings on sites like Gumtree, could be fake, stolen or invalid. You can’t get into an event with one of those tickets.

Here are some handy hints to help you decide if your ticket is valid:

• check that the event is happening. If it’s not on The O2 or AXS websites, the tickets are fake 
• check the face value of the seat on The O2 or AXS websites. Unofficial agents often charge much more and add on huge booking fees
• an official ticket agent should be able to give you your block, row and seat details. They should also be able to post your tickets or arrange for you to collect them from The O2 box office
• always buy tickets from an official ticket agent. And never buy tickets from anyone outside the venue. These tickets may not be valid and you won’t be able to get in.

No. Tickets bought from unofficial agents aren’t valid. You won’t be able to get in.

AXS are our Official Ticketing Partners. If you have a question regarding your booking, please contact them directly and they will be able to help you.

AXS Customer Service Opening hours:

Monday – Friday: 9am to 5.30pm

Saturday & Sunday Closed

You can contact AXS on one of the following channels. The latest updates can be found here.

AXS Help Centre
Email
Live Chat
Facebook
Twitter

Check the floor plans and find out where your seats are before you buy tickets. See if there are any viewing restrictions or warnings.

Seats in Level 4 of The O2 arena aren’t suitable for anyone who doesn’t like heights.

Use our disabled access booking line if you have accessibility needs.

Tickets for the best seats are sold first. So make sure you get in early. Get ahead of the crowd by registering for our newsletter at the very top of the page.

It means these tickets are thought to be the best available at that time. They’re sold first come, first served.

AXS don’t upgrade tickets. Occasionally The O2 will run upgrades to The Deck via The O2 app. Check the app on the day of your event to see if Upgrades are on offer. 

Book wider seats through our accessible booking line. Seats are available with and without movable arm rests. 

The O2 arena doesn’t offer discounts. But sometimes the event promoter can.

Unfortunately not.

The popularity of the events at The O2 means that tickets are always in high demand. Thousands of tickets can be bought in just a few minutes. Make sure you get in early. Get ahead of the crowd by registering for our newsletter at the very top of the page.

The O2 often sells its allocation of event tickets before general release. Subscribers to The O2 newsletter get a link to buy these pre-sale tickets via email. They’re only available online. Sign up to the newsletter at the very top of the page.

These tickets are offered only to O2 customers up to 48 hours before general release. And they’re sold first come, first served.

O2 Priority doesn’t always give you access to the best seats. If you don’t like the best available Priority tickets, you can try to buy others through the general sale.

Unfortunately not.

We understand that you feel disappointed when better tickets become available after you’ve bought yours. This can sometimes happen because people choose not to buy tickets, but are holding them while deciding.

Sometimes the production layout changes and new seats are released.

If you have to collect your tickets at the Box Office on event day, the dedicated windows will open for Arena events (with 6 pm doors) from 3pm and for indigo at The O2 events (with 7 pm doors) from 5pm. For events with different door timings, collections will open about 2 hours before doors. For club nights at indigo at The O2, the Box Office will open the same time as doors.

Please note that if you bought your ticket through another agent, or you’re on a guest list, times may be different.

Your ticket’s barcode is a unique security detail that identifies your ticket to you, the purchaser. Don’t share the barcode of your ticket with anyone, especially online, as it may be used to sell your ticket on without your knowledge.  If you want to post a photo of your ticket to let your friends know you’re going, just keep your hand over the barcode so it can’t be read.

No. Only the person who bought the tickets can collect them. They’ll be asked to show the card they used to buy the tickets.

Tickets from The O2 and AXS are sent no later than ten days before your event. E-tickets are sent no later than 14 days before. If you bought your ticket from another agent, these are usually sent seven to ten days before.

If you still haven’t got your tickets two days before the event, don’t worry. Most tickets for The O2 arena can be re-printed for you to collect on the night. Please contact your point of purchase to discuss.

Most of the time the answer’s yes. Contact your ticket agent.

We don’t accept returns for events at The O2

Visit our events page. Or get the latest news and updates via our newsletter. Subscribe at the very top of the page.

Yes. Subscribe to the newsletter at the very top of the page.

If an act isn’t on our website it means their performance isn’t confirmed.

Performance times and support acts can change. Sometimes even on the day of the show. Give yourself plenty of time to get in, through security and find your seat, we wouldn’t want you to miss anything. If your ticket only shows one time, it’s usually the time the doors open.

Small personal cameras and phones are fine for each show at The O2. We ask that you turn off the flash so as not to distract the performers or other guests. Larger SLR type cameras are not permitted into the venue unfortunately. This is at the request of the event promoter. For cameras that look similar to SLR cameras, the staff on the entrances must use their discretion, and your camera may be held at the entrance until the end of the show if it is not allowed to come in. It will be looked after safely for you and you will be given a ticket so you can collect it.

A professional camera is anything with a lens of 35mm or over. Larger SLR cameras aren’t allowed in and cameras that look similar to SLR cameras may not be allowed in. Your camera may be held at the entrance until the end of the show. It’ll be looked after safely and you’ll get a ticket so you can collect it. If in doubt, don’t bring it along.

Not usually. Some performers find it distracting. Look out for signs and announcements. At sporting events there’s no flash photography during gameplay.

This occasionally happens, but not often. Most of the time it will be mentioned on your ticket or the event webpage. Email customerservices@theo2.co.uk for confirmation.

IPad/Tablets are usually allowed in, but you cannot take pictures or record as it can block the view of others.

The time will be on your ticket.

Events in the arena finish no later than 11pm (Monday-Saturday) and no later than 10.30pm on Sunday. But every show is different. Exact timings may not be available until the event gets closer.

Take a look at the webpage for your show and remember that all times can change. Email customerservices@theo2.co.uk.

For some events you can’t enter until a suitable break in the performance. It depends on the event promoter. Leave yourself enough time to get in and reach your seat.

Whatever the issue, talk to one of our stewards or head to an information desk. We want you to have a great time at the event, so come and see us. We may be able to sort something. It’s hard for us to do that after the event.

Most events use flashing images and lighting effects. Some also allow flash photography. Strobing effects aren’t allowed to produce more than four flashes per second. Email customerservices@theo2.co.uk for more details about your event. We can never guarantee that there won’t be any flashing images or lights.

Unfortunately not.

Yes. As long as we get it when the artist is at the venue. Bring it with you on the night and hand it in at an information desk. One of our team will arrange for it to be taken backstage. You can also post it to us at the address below. Make sure you put the name of the artist on the letter or package.

The O2
Peninsula Square
London
SE10 0DX

No. Not at the moment.

Children under 15 must be accompanied by an adult aged 18 or over. Children under 16 cannot enter the standing area.

There’s no minimum age for most events at the arena. But as the shows can be noisy, we don’t recommend bringing very small children to anything that’s not family friendly.

If you’re bringing a small child with you, please make sure they don’t disturb other people. And remember that everyone needs a ticket.

Our bag policy

Do you need to bring a bag?

• Please consider whether you need to bring a bag to The O2. We do not allow large bags into the arena for security reasons.
   
• You will be permitted to take small bags and handbags in with you. One bag is allowed per person.
   
• We class small bags as no larger than A4 size or standard handbags. Backpacks, travel cases, laptop bags and large tote bags are NOT permitted inside the arena.
   
• If you need to bring a large bag with you, you will need to leave it our bag storage facility just outside the main entrance to The O2 at a cost of £10 per bag. 
   
•  All bags will be searched and screened before being accepted into the bag storage facility. Bag storage closes 30 minutes after the end of the event.
   
• All bags will be searched and screened before being accepted into the bag storage facility. Bag storage closes 30 minutes after the end of the event.

There are also certain items that are not allowed into The O2 arena. These include: food, drink, liquids. (For further information please visit https://www.theo2.co.uk/visit-us/security https://www.theo2.co.uk/legal/terms-and-conditions-legal#)

If you have been shopping in ICON:

If you have bought items that cannot be taken into the arena because they are restricted items these can be left at ICON bag drop for free. Typically these items will come from:

Hotel Chocolat
Indulge Fragrances
Lindt
The Body Shop
The Cosmetics Company Store
Whittard

If you’ve have done lots of shopping in ICON and the bags are too large to be taken into arena these can be dropped at ICON bag drop for £5 and collected as you leave
 

Thank you for your co-operation.

For most events, large flags, drapes or banners aren’t allowed. And please don’t bring anything that displays inflammatory or offensive wording.

If you’re coming into the arena, you agree to a personal search and an item search. We can remove dangerous items and anything that’s not allowed in the arena. This includes: all food and drink, professional cameras and recording equipment. Email customerservices@theo2.c.uk if you need to bring food or drink with you for medical or religious reasons. You can ask at any bar, for tap water and this is free/complimentary.

Assistance dogs are the only animals allowed in the arena.

Cans and glass bottles aren’t allowed into the arena seating area for safety reasons.

The tops are removed for safety reasons.

No, we don't allow food and drink bought outside The O2 to be taken into The O2 arena. Email us at customerservices@theo2.co.uk if you need to bring food or drink with you for medical or religious reasons.

The arena has a wide range of food and drink outlets. There’s no seating, but you can take your food and drink to your seats inside the auditorium. 

All arena guests will be subject to a security search.  Please do not arrive carrying any of the restricted items which can be found here.

Please give your bag to the staff member for search. Only phones and cameras from your pockets need to be placed in the tray provided. Our team will be on hand to assist if needed.

Hopefully not too much more time. But do allow plenty of time to get through security and into the arena to find your seat and get comfortable.

Search is a condition of entry and guests will only be permitted entry after search.

The cloakroom can be found once you've entered the arena at entrance E.

Items can be left for a charge of £3.00 per coat and £5.00 per bag. You will need to pay by credit or debit card only. The cloakroom will close 30 minutes after the end of the show.

Any items not collected after the show will be kept for a maximum of 7 days.

Please note: There is limited capacity and once we have reached capacity the cloakroom will close. The cloakroom can only be used by fans with a general admission standing ticket.

ALL ITEMS ARE LEFT AT YOUR OWN DISCRETION

The layout of the arena is different for each show. There will be stewards on hand to help guide you to your seats.

Yes, it’s pretty high. Don’t book tickets on Level 4 if you have an issue with heights. We can’t move you to a lower level once you’ve booked.

Floor seating is spread over the flat floor area and isn’t tiered. You’re allowed to stand at your seats for most events

Depending on the event, there may be seats with an obstructed view. You’ll always be told before booking. Tell us if you’re not happy with the view when you’re at the event. We’ll do what we can to make sure you still have a great night.

Yes. At most events you’re allowed to stand at your seat. But please don’t stand on seats, in walkways, stairways, gangways or aisles. And please don’t climb, crowd surf or mosh.

No. This number is only used to count the amount of floor tickets sold.

Click here for details.

Contact your ticket agent to see if they’re able to sort out seats in an accessible area. Remember to do this before your event. It might not be possible to do anything on the day.

Click here for details.

Yes. Click here for details.

Click here for details.

Unfortunately not.

Yes. There are ATMs inside The O2 but not inside the arena. When you come in, head to the right and walk until you reach Las Iguanas.

Yes. The O2 has hotspots for both O2 wifi and The Cloud.

No. Not in The O2. But there is a payphone at North Greenwich Underground Station.

Click here for details.