Venue Tickets and Admission
- Definitions and Interpretation
- How These Terms Work
- Amendments to these terms
- Your ticket
- Standard Ticket Terms and Conditions
- Ticket Resale
- Age restrictions and young persons
- Health and safety
- Food and beverages
- Cancellation, postponement and alterations
- Up at The O2
The O2 Car Park
The O2 Website
- Website Service
- Limited Licence; Restrictions
- Forums, Blogs and Public Communication
- Your Content
- Electronic Communications/SPAM
- Children under 18
- Limitation of Liability
- Links from This Site
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Venue Tickets and Admission
Ansco Arena Limited, Anschutz Sports Holdings Limited, Ansco Music Club Limited, Ansco Piazza Management Limited and The Waterfront Limited Partnership (referred to herein collectively as "AEG", "we" or "us")) for either The O2 arena, The O2 bubble, or indigo2 or events taking place in those areas known as the "Live Quarter" or "London Piazza" within The O2 (each a "Venue") are respectively authorised to sell tickets to events taking place at the Venues (each an "Event") as an agent on behalf of the promoter or organiser of the Event (the "Organiser").
1.1 In these Terms, certain words have specific meanings, as follows:
“AEG” / “we” / “us” / “our”
means any or all of the following companies: Ansco Arena Limited, Anschutz Sports Holdings Limited, Ansco Music Club Limited, Ansco Events Limited, Ansco Piazza Management Limited, Ansco Piazza Building 1 Limited and The Waterfront Limited Partnership.
means a music concert, sporting event or other live event taking place at any Venue.
means a person or entity organising an Event, which may be AEG and/or may be another person or entity such as a promoter, producer, artist, sporting team or record label.
means the multipurpose entertainment destination located at Peninsula Square, London SE10 0DX, including each of the Venues (as defined below).
means a ticket, electronic ticket, wristband or any other device or mechanism which allows the bearer to attend an Event.
means a person authorised by the Organiser(s), to sell Tickets on behalf of the Organiser(s).
means the terms and conditions of AEG (and in some case any other Organiser) which are printed on the back of hard copy Tickets or otherwise displayed in relation to Tickets.
means The O2 arena, Building 5, indigo at The O2, Building Six, the areas known as the “Entertainment District”, “The Quadrant”, “Peninsula Square” and/or any other area within or around The O2 in which Events take place.
means these terms and conditions.
“you” / “your”
means any person seeking admission to The O2 and/or to any specific Venue to attend an Event.
2.1 AEG operates The O2 and the Venues.
2.2 Your admission to and conduct at The O2, all Venues and at all Events is governed by these Venue Terms. By purchasing Tickets and/or entering or attempting to enter a Venue, you will be taken to have accepted these Venue Terms and, where a Ticket has been purchased, the Ticket Terms.
2.3 Some Organisers and/or Ticket Agents may have their own terms and conditions, which will apply to you when using your Tickets to attend an Event. These will apply in addition to the Venue Terms and the Ticket Terms. If there is any inconsistency between these Venue Terms and the Ticket Terms, and the terms specified by Organisers and/or Ticket Agents, these Venue Terms and the Ticket Terms will apply in priority to the others. To the extent that there is a conflict between these Venue Terms and the Ticket Terms, the Ticket Terms will take precedence.
3.1 These Venue Terms may be amended from time to time, to reflect changes in the rules of admission, changes in health and safety and/or security procedures, changes to the arrangements in place between AEG and relevant Ticket Agents and/or Organisers, and/or changes in relevant laws and regulatory requirements.
3.2 Each visit to The O2 (including each Venue) will be subject to the Venue Terms in force at the time of the visit. It is your responsibility to check the Venue Terms before entering The O2, so that you are aware of any changes.
3.3 AEG reserves the right to change its Ticket Terms from time to time, as these may vary on an Event by Event basis. It is your responsibility to check the Ticket Terms for each Event.
4.1 Your Ticket may be in the form of paper, mobile/bar code, email, wristband or chip technology or such other form that becomes available over time including paperless mechanisms. Tickets cannot be cancelled or exchanged after purchase, other than in accordance with these Venue Terms and the terms of the Ticket Agent from which they are purchased.
4.2 Only persons holding a valid Ticket (and in some cases valid ID, pursuant to section 7.1 of these Venue Terms) will be admitted to Events at The O2. You must keep your Ticket with you at all times during an Event.
4.3 Keep your Tickets safe. Your Ticket may be invalidated if any part of it is removed, altered or defaced. Removing the Ticket stub of a physical Ticket will invalidate the Ticket. Tickets cannot be duplicated if lost or stolen and neither AEG nor any Organiser will be liable for any lost or stolen Tickets.
4.4 Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket or used in connection with the Event.
4.5 For Events with seated and standing arrangements, each Ticket provides you with the right to use a seat or to stand in an area (as applicable) of a value and location corresponding to that stated on your Ticket. Where it is not possible to allow you to occupy the specific seat/area printed on your Ticket we reserve the right to provide alternative seats/areas. In these circumstances, we will use reasonable endeavours to provide you with a seat/area of equal value to that which you purchased. Where we are unable to do so we will reimburse to you the difference in value of the seat/area we are able to provide and the value of the seat/area printed on your Ticket. We shall have no further liability to you as a result of the change in seats/areas.
For The O2’s full terms and conditions relating to Ticket sales and admission, please click here.
5.1 Our authorised primary Ticket Agent is AXS. The Organiser may also have appointed its own authorised Ticket Agent(s) for the Event. If you are unsure whether a person offering Tickets for sale is an authorised ticket agent, please contact us. Please be aware that auction sites are not authorised ticket agents.
5.2 Please only purchase tickets through authorised ticketing sites such as www.axs.com. If you have, or suspect you may have been a victim of fraud when purchasing tickets, please report it to Action Fraud www.actionfraud.police.uk.
5.3 We are entitled to seize and/or cancel any Ticket, without notice and without refund or other compensation, which has been resold, attempted to have been resold or which has been purchased other than via an authorised Ticket Agent, ticketing partner or (where applicable) the official ticket resale partner of the relevant Venue, AEG or the Organiser. We may also seize and/or cancel without refund any Ticket purchased using (or suspected to be using methods) methods generated by a script, macro, ticket bot or automated devices. Information regarding the purchase of any such Ticket and its holder may be passed on to the relevant authorities.
5.4 Neither we nor any Organiser will be required to accept Tickets if we know or have reasonable grounds for believing that the Tickets have been duplicated or purchased from any of the following: unauthorised agents or other unauthorised sources including, without limitation, ticket touts. We are entitled to refuse entry to any person holding such a Ticket, or to eject them from the Venue and/or the Event.
5.5 The number of Tickets purchased may be subject to a cap. Ticket Agents will notify you of this before you make your booking. We reserve the right to request that Ticket Agents cancel any Tickets which we reasonably believe were bought in excess of this cap, or were otherwise purchased in breach of these Venue Terms.
5.6 Tickets may not be used for promotions, competitions, sweepstakes or for other commercial purposes without the prior written consent of AEG and the Organiser.
6.1 All children and infants must have a Ticket in order to attend an Event – unless otherwise specified on the Event details page, during the booking process or on the Ticket Terms.
6.2 The following restrictions apply to Events taking place at The O2 arena, indigo at The O2 and, where specified in the booking process, in relation to Events in any other Venues (subject to any additional age restrictions that may apply to individual Events or Venues):
(a) children under 15 must be accompanied by an adult aged 18 or over; and
(b) children under 16 may only enter the Event with seated Tickets and cannot enter the standing area. We will not be liable to refund any standing Tickets which have been purchased for children under 16.
6.3 Events may be age restricted. It is the responsibility of the purchaser of the Tickets to check before purchasing the Tickets that they and the persons for whom they purchase the Tickets can comply with such age restrictions. If you attend an Event where age restrictions apply, and/or if you are claiming a concession, you must be able to provide photographic proof of identity and age or entitlement, as appropriate. We reserve the right to refuse entry, without refund, to any person who is unable to provide such photographic proof.
6.4 It is your responsibility to check the suitability of an Event for any children in your party regardless of official age restrictions. This includes considering the type of audience the Event is likely to attract and whether such an audience is a suitable environment for children in your party. Refunds will not be issued if any aspect of an Event, including the behaviour of other audience members, causes offence to you or any children on whose behalf you have purchased Tickets.
6.5 We do not recommend subjecting children to loud music over a sustained period of time. Hearing protection is advised for Events taking place at The O2 arena and indigo at The O2 and is advisable for any other Events where loud music is involved. A concert environment is not suitable for very young children.
6.6 Except for shows specifically aimed at children, accompanying adults should be confident that children within their party will not cause disruption to other audience members. Any disruption may result in you and your children being removed from the Venue and The O2.
7.1 For an Event at our Venues you must produce:
(a) a valid Ticket; and
(b) in some cases, if you are the lead booker for a party you must produce valid photographic proof of identity which matches the name displayed on all Tickets held by the party;
in order for you and your party to enter The O2 arena and certain other Venues or areas within The O2 as applicable. In the case of (b), all members of a party must enter The O2 (or the relevant Venue) with the lead booker.
You may be asked to show your Ticket and/or ID for inspection at any time during the Event. Failure to do so may result in you being required to leave the relevant Venue and/or The O2.
7.2 Searching is a condition of entry to protect your safety and that of other visitors. We may conduct security searches of clothing, bags and other items, as determined by us in our reasonable discretion, including on entry and exit of our Venues and The O2.
Walk-through metal detecting arches are in operation at The O2. The arches are certified safe for all persons to pass through. If you have a health condition and do not wish to pass through the arches, for instance if you are pregnant or have a pacemaker, please alert our security staff. We reserve the right to refuse entry to The O2/relevant Venue if you refuse to use the arches, as determined at our reasonable discretion.
7.3 Prohibited Items - We reserve the right to prohibit within The O2 or individual Venues:
items which are illegal. Anyone found in possession of illegal or contraband goods may also be liable for prosecution;
- weapons, ammunition, explosives, horns, whistles, drums, fireworks, flagpoles, large umbrellas or any other item which in our reasonable opinion, may cause danger or disruption to any Event or to other visitors (regardless of whether or not such item is illegal or is carried for specific purposes);
- religious symbols of faith, where certain conditions for entry (policy available on request and/or as otherwise determined within our discretion), are not met;
- items which artists performing at an Event or their management have asked us to prohibit;
- items which are otherwise prohibited pursuant to these Venue Terms or the Ticket Terms;
We will not allow large bags into the venue but you will be permitted to take small clear bags in with you, to allow for contact free bag checks. We class small bags as no larger than 35cm x 40cm x 19cm.
If you have to bring a large bag with you, you can leave it at our bag storage facility just outside the main entrance to The O2 at a cost of £10 per bag. All bags will be searched and screened before being accepted into the bag storage facility.
Bag storage closes 30 minutes after the end of the event. We won’t hold your items overnight, so you must pick them up before the facility closes.
You are not permitted to bring food and beverages into any Venue except as set out in section 10 below.
7.4 You are responsible for safeguarding your property when at The O2. AEG will have no liability for property that is lost, stolen or damaged when at The O2. All items left with stewards before entry into a Venue are left at your own risk.
7.5 Animals, with the exception of assistance dogs, are not permitted in The O2. Customers attending with assistance dogs are requested to contact The O2 in advance of booking tickets for an Event at a Venue for further information.
7.6 You may be ejected from or not permitted to enter The O2 or any Venue and required to surrender any Tickets you hold, without refund, if you refuse:
to leave a Prohibited Item (see section 7.3)with our stewards;
to be searched; and/or
in our reasonable opinion, you or your behaviour, or any item you are carrying might:
(a) pose a health and safety risk;
(b) affect the enjoyment of other visitors;
(c) affect the running of the Event;
(d) cause damage to or interfere with the property of AEG or the Organisers;
(e) be in breach of these Venue Terms or the Ticket Terms;
(f) be illegal;
(g) lead to a breach of any licensing conditions applicable at the Venue; or
(h) be in breach of any rules and regulations exhibited on notices at the Venue, such as (without limitation):
entering any backstage or prohibited areas;
standing on seats or in walkways;
climbing on the building structure;
throwing any objects or substances onto the stage or into the crowd or at another visitor; or
smoking, including e-cigarettes.
7.7 In order to ensure the security, safety and comfort of all visitors, we reserve the right at our reasonable discretion to refuse your admission to, or to eject you from, the relevant Venue without compensation or refund.
7.8 Should you experience any problems while in The O2 please contact the nearest steward so that every reasonable effort can be made to resolve the issue prior to, or during the Event you are attending. Complaints are very difficult to resolve after the Event.
8.1 There is no re-admission once you have left a Venue except in limited circumstances and at our sole discretion. This does not include leaving The O2 arena bowl to purchase refreshments or use the washroom facilities within The O2 arena.
8.2 In relation to seated Events, other members of the audience may stand up during the Event. This may block your view if you choose to remain seated or if they are taller than you. Refunds and compensation will not be offered if your view is restricted in this way or otherwise disturbed by members of the audience entering/exiting their seat.
8.3 Floor seating is not tiered and a refund or compensation will not be offered if your view is restricted as a result of the floor not being tiered.
8.4 There will be no admission to the Event before the designated door opening times.
8.5 For some specific Events, and at the request of the artist, latecomers may not be admitted into the Venue until a suitable break in the performance (if any). We will not refund Tickets if you miss all or part of an Event due to your late arrival.
8.6 The use of cameras, video and/or sound recording equipment (including via mobile phones) other than for personal use (i.e. for commercial use) is prohibited and such items may not be used within individual Venues except with our express written consent.
8.7 You are required to observe and comply with all rules and regulations shown on notices at The O2 and individual Venues and to comply with all instructions given to you by Venue stewards and staff at the Event.
8.8 All advertised times are approximate and subject to change. It is your responsibility to make appropriate arrangements to ensure that you arrive at the Venue in sufficient time in case the Event starts early and to ensure that you are able to stay until the close of the Event, should you wish to if it overruns. If an Event does not run to the precise times advertised, refunds will not be payable on Tickets and we will not be responsible for the cost of alternative travel arrangements or for any other loss you suffer (including loss of enjoyment).
8.9 CCTV and film cameras may be present at and around The O2. This includes filming by the police and/or security staff carried out for the purposes of providing the safety of visitors, and filming and/or photography of the Event by the Organisers. By purchasing a Ticket to an Event and/or attending The O2 you give your express consent to all such filming and to your actual or simulated likeness being included within any: film, photograph, audio and/or audio-visual recording (“Footage”). All rights in such Footage which will be owned by us, the Organiser or the relevant third party.
You also agree that any such Footage may be used by us or the Organiser in any and all media for any purpose at any time throughout the world, including (with the exception of CCTV or security Footage) for commercial purposes, such as merchandising or DVDs, without payment or compensation to you.
8.10 You must leave the Venue and The O2 quietly in consideration for our neighbours. Any failure to do so may result in you being refused entry to, or permission to purchase Tickets to, future Events.
9.1 In case of emergency please follow instructions and directions from stewards, staff and/or other officials.
9.2 No smoking is permitted in any part of The O2. Electronic cigarettes may be used in communal areas but must not be used in The O2 arena or prohibited areas.
9.3 WARNING – prolonged exposure to loud noise may cause damage to your hearing. Flashing lights may be used during a performance.
9.4 If you have any specific access requirements, please contact us before purchasing Tickets, to ensure that we can accommodate your requirements. Accessible seating may not be available unless it is arranged in advance.
9.5 Please note that seats located on level 4 of The O2 arena are not recommended for those who have a fear of heights, or suffer from vertigo. In these circumstances, alternative seats will not be offered or made available to persons who purchase these Tickets.
10.1 No food or drink may be brought into any Venue (except in limited circumstances on proven medical grounds) unless otherwise notified at our discretion. A variety of food and/or beverages will be available for purchase within our Venues.
10.2 Bottle tops may be removed from all bottles purchased from concourse outlets or bars inside the Venues. This is to reduce the risk of them becoming rolling trip hazards, or being used as missiles. Occasionally, drinks will be decanted into plastic cups.
10.3 When purchasing alcohol, if you appear to be under the age of 25, you may be asked for proof of age. We reserve the right to refuse to serve you alcohol if you do not have valid photographic ID.
10.4 We reserve the right to refuse to serve you alcohol if, in our reasonable opinion, we believe that you are intoxicated or likely to become intoxicated if we serve you further alcoholic beverages.
11.1 Official merchandise is only available from specified outlets within The O2. Please be wary of unofficial traders offering inferior goods for which we accept no responsibility.
11.2 You are not permitted to sell or offer for sale or distribute any items whilst at or in the surroundings of The O2 including, without limitation, merchandise, Tickets, food, beverages, cigarettes or smoking materials, newspapers or magazines.
11.3 You must not bring into The O2 or display or distribute (whether for free or with a charge) at an Event or Venue any sponsorship, promotional or marketing materials nor any leaflets, signage or other materials containing religious or political messaging.
12.1 AEG or an Organiser may make alterations to Events which are not material in nature. No refunds will be available in respect of non-material alterations.
A “material” change is a change to an Event which in the reasonable opinion of AEG or the Organiser, makes the Event substantially different to the Event which purchasers of the Ticket would reasonably expect to attend. Changes to performance times, supporting acts and the use of understudies in a theatre performance will not be a material change.
A material change is judged by reference to the nature and billing of each Event. Events which are festivals or themed events are judged by reference to the overall theme rather than the individual act scheduled to appear. This includes Events which have multiple artists and/or where the Event name does not include reference to any specific act. In these cases, no scheduled acts may be considered as headline acts, regardless of their relative fame or prominence in the billing.
12.2 In the event of a cancellation of, postponement of or material change to an Event you may be entitled to a refund in accordance with the terms and conditions or refund policy of the authorised Ticket Agent from whom you purchased your Ticket(s) and you must contact the Ticket Agent to request all refunds.
No refunds will be issued directly to you by AEG or the Organiser of any Event. Refunds for cash purchases made at any Venue Box Office will be available by cheque only BACS transfer. Ticket Agents may not make a refund if you fail to follow the instructions provided within the timeframes notified in their terms and conditions.
12.3 It is your responsibility to check the website for The O2 /the Event or Ticket Agent for news of any cancellation, postponement or alteration of the Event. Information on such matters will be made available on behalf of the Organiser as soon as reasonably practicable on The O2 website at www.theO2.co.uk and/or physically at The O2 and/or at the relevant Venue. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation or alterations may arise immediately prior to an Event.
THIS SECTION IS IMPORTANT AS IT SETS OUT THE LIMITS OF OUR LIABILITY TO YOU. PLEASE READ IT CAREFULLY
13.1 Subject to section 13.2, if we breach our obligations to you under these Venue Terms or if we are negligent and, as a result, you suffer any loss or damage in connection with your visit to The O2:
(a) we will only be liable for your loss or damage up to an amount equal to the face value of the Ticket purchased by you for the Event you are attending (if any); and
(b) we will not be liable to you for any losses or expenses incurred in connection with your visit to The O2, any Event, or its cancellation postponement or changes. For example we will not be liable to you for the cost of any personal travel, accommodation or hospitality arrangements made in connection with any Event or visit to The O2.
13.2 For the purposes of these Venue Terms, “Force Majeure” means any cause beyond AEG’s or the Organiser’s reasonable control, including, without limitation, any act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, epidemic, pandemic (including COVID-19), royal death, national mourning (including as a result of a royal death), theft of essential equipment, malicious damage, strike, lock out, weather, national defence requirements or acts or regulations of national or local governments including in respect of COVID-19. Neither we nor the Organiser will be liable to you under these Venue Terms to the extent that any loss or failure of AEG/the organiser is caused by a Force Majeure event.
13.3 Notwithstanding sections 13.1 and 13.2 above, nothing in these Venue Terms shall be construed as excluding or restricting our liability for death and/or personal injury caused by our negligence or for any other form of liability that may not be limited by law.
14.1 To the fullest extent permissible in law, we shall be entitled to assign any and all of our rights and obligations under these Venue Terms, provided that your rights are not adversely affected.
14.2 If any provision of these Venue Terms is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to make the rest of the provision(s) and remainder of these Venue Terms valid and enforceable.
14.3 If we delay or fail to enforce any of these Venue Terms it shall not mean that we have waived our right to do so.
14.4 All of these Venue Terms are governed by English Law and any disputes arising under them are subject to the exclusive jurisdiction of the Courts of England and Wales.
For the purposes of this section “COVID-19” means the global outbreak of the respiratory coronavirus disease known as COVID-19 and the virus known as severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2), confirmed as a pandemic by the World Health Organisation on 11 March 2020, and any subsequent waves or derivatives of the same.
15.1 You are required to observe and comply with all laws, regulations, rules and requirements relating to COVID-19 and which AEG has adopted as part of its operations at The O2 including but not limited to wearing of face coverings where applicable (“COVID-19 Measures”). AEG will communicate the COVID-19 Measures to you from time to time including and without limitation via pre-Event emails, its social channels, The O2 Website, The O2 venue app, Venue signage, and/or as instructed by Venue stewards and staff at the Event. This section 15.1 is without prejudice to AEG’s rights pursuant to section 8.7.
15.2 The requirement to present a NHS COVID Pass is one of our COVID-19 Measures. It is a condition of entry into The O2 arena and indigo at The O2 that a valid NHS COVID Pass is presented at the doors of the applicable Venue. Failure to do so will result in entry being refused (unless you are unable to generate the NHS COVID Pass due to permitted exemptions or because you are under 18 years of age, and in each case can evidence the same). The NHS COVID Pass is a certificate that demonstrates that you have at least one of the following:
- You have completed a full course of vaccination at least 14 days ago.
- You have received a negative PCR or lateral flow test result within 36 hours of the event.
- You have proof of natural immunity by way of a positive PCR test at least 180 days ago.
We will accept proof of NHS COVID Pass in the following forms:
- via the NHS App (including a downloadable pdf);
- on the NHS.UK website; and/or
- as a paper letter, which can be requested through the NHS.UK website or by ringing 119.
We will also accept the EU Digital COVID Certificate. More information can be found here: https://www.theo2.co.uk/events/keeping-you-safe-at-events-covid-pass
15.3 AEG reserves the right to alter or remove its COVID-19 Measures (and this section 15) at any time in response to the latest guidance or legislation from the UK Government or as otherwise deemed necessary by AEG in its discretion.
15.4 AEG reserves the right to eject you from The O2 or to refuse your entry to the applicable Venue if, in our reasonable opinion, you are refusing to comply with any COVID-19 Measures without reasonable grounds. This section is without prejudice to AEG’s rights pursuant to section 7.6 and section 7.7.
COMBINED SERVICES PROVIDER LTD
CUSTOMERS ARE REQUESTED TO READ CAREFULLY THE TERMS AND CONDITIONS OF ENTRY TO, AND USE OF, THIS CAR PARK AND TO FOLLOW THE PROCEDURES RECOMMENDED IN THOSE TERMS AND CONDITIONS, WHICH ARE FOR THEIR BENEFIT.
SHOULD YOU WISH TO MAKE A COMPLAINT, YOU ARE REQUESTED TO FOLLOW THE COMPLAINTS PROCEDURE SET OUT IN CONDITION NO. 2 BELOW, WHICH WILL ENSURE THAT YOUR COMPLAINT IS BROUGHT PROMPTLY TO THE ATTENTION OF THE STAFF.
The Company's Liabilities
Customers are asked to remember that a public car park is open to everyone. The staff have instructions to remove persons misbehaving themselves, but it is impossible to exclude undesirables altogether and the Company cannot therefore guarantee the security of your vehicle or its contents. Accordingly:
(a) the Company, its servants and agents will accept liability in respect of any loss, theft of or from, misdelivery of, temporary failure to deliver, or damage to the vehicle only where the same is proved and to the extent that it is proved to be caused by the negligence, wilful act or default or breach of statutory duty of the Company, its servants or agents, or the dishonesty of its servants or agents, and
(b) the Company, its servants and agents will accept liability in respect of the death of, or personal injury sustained by, customers and others in the Car Park, only where the same is proved and to the extent that it is proved to be caused by the negligence, wilful default or breach of statutory duty of the Company, its servants or agents.
Should your vehicle suffer damage whilst in the Car Park, or should you lose the vehicle or any of your possessions from the vehicle whilst it is in the Car Park, you are requested:
(a) to immediately inform a member of our staff of the occurrence and also
(b) in cases of theft, immediately inform the Police and
(c) to notify your insurers promptly.
If you consider that you have a claim against the Company you must, within seventy-two hours of discovery of the loss or damage, give written notice containing full details of the occurrence to the Combined Services Provider Ltd, The O2 Parking Office, The O2, Greenwich, SE10 0DX.
Before submitting a claim to the Company, customers are requested to check Condition No. 1 and to satisfy themselves that the subject matter of their claim falls within the Company's area of responsibility.
Failure to comply with the above procedures may prejudice your position.
Securing your vehicle
Unless requested by the Company or one of its employees or agents not to do so, please ensure that before you leave the Car Park:
(a) your vehicle is securely locked
(b) that all the windows of your vehicle are securely closed
(c) if your vehicle is fitted with an alarm, steering lock or similar device that it is engaged.
(a) Wherever possible please take your possessions with you when you leave your vehicle.
(b) If you have to leave possessions in your vehicle do not leave them on the seats where they are visible. Put them in the boot and lock it.
(c) Customers are reminded that their motor insurance policies may not cover possessions in the vehicle. It is possible to arrange separate insurance cover for possessions and customers are recommended to do so.
Courtesy to other customers
Should you damage another customer's vehicle, you are requested to report the matter immediately to a member of our staff and give him the registration numbers of both vehicles. Remember that your car may one day be damaged, so please treat such incidents with the same courtesy as you would hope to receive.
Safety in the Car Park
Please drive carefully in the Car Park and obey the directional signs.
(a) The ticket issued is available only for the vehicle in respect of which it is issued. A ticket, including a Season Ticket, does not entitle the customer, unless otherwise specified, to any particular space in the Car Park or to priority over other customers.
A Season Ticket is the property of the Company to which it must be surrendered on expiration.
(b) The company reserves the right to refuse to release any vehicle except on production of the parking ticket until it has made such enquiries as it considers reasonable. Failure to produce your ticket will therefore delay your departure.
(c) Customers who cannot produce their parking ticket on departure will be charged at the full daily rate unless prior arrangements have been agreed with customers or event organisers.
Tickets cannot be cancelled or exchanged after purchase unless the event is cancelled, rescheduled or subject to a material alteration, except where an applicable ticket exchange or resale facility is offered.
Every person who enters into a contract with the Company for the parking of a vehicle at the Car Park, whether by purchasing a ticket or otherwise, does so on behalf of himself and all other persons having any proprietary possessory or other financial or material interest in the vehicle and its contents.
Moving and re-location of vehicles
(a) The Company reserves the right to move any vehicle within the Car Park by driving or otherwise, to such extent as the Company, its servants or agents may, in their discretion, think necessary to avoid obstruction, or for the more efficient arrangement of its parking facilities at the Car Park.
(b) The Company additionally reserves the right where the Car Park has to be closed either permanently or temporarily, in whole or in part, or has to be evacuated in cases of emergency, to remove any vehicle at any time to any other reasonably convenient Car Park within the control of the Company.
(c) To the extent that it may be necessary to do so in the exercise of the rights conferred upon the Company under this condition, the Company, its servants or agents shall have the right to drive or otherwise take the vehicle on the public highway.
Every vehicle in the Car Park is subject to a lien for all charges due or accruing due from the customer to the Company, and a general lien for all and any monies due from the customer to the Company, such liens to be in existence whenever the vehicle is in the Car Park, notwithstanding that it may from time to time have been removed from the Car Park. If the said lien is not satisfied by the payment, within 28 days of notice given by the Company of its intention to sell the vehicle in default of payment, the Company may sell the vehicle by auction or otherwise and the proceeds of sale may be applied in and towards satisfaction of all sums owing to the Company by the customer together with the expense of the sale, and in connection with such sale the Company shall be entitled to charge reasonable garage charges in respect of the period during which the vehicle is in the possession of the Company. Any balance of purchase price remaining after satisfaction of such sums shall be held by the Company on behalf of the registered owner of the vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his last known address, whether or not the same is actually received.
Parking fees shall be as displayed on the Tariff Board at the Car Park.
(a) No vehicle shall be towed into the Car Park and no work on or cleaning of vehicles by customers or their agents shall be carried out in the Car Park.
(b) No activity in connection with the selling, hiring or other disposal of the vehicle shall be carried out in the Car Park.
(a) "the Company" shall mean Combined Services Provider Ltd, whose registered office is at 3rd Floor, York House, Empire Way, Wembley HA9 0PA and shall, where the Car Park is managed or operated by a subsidiary company, include that subsidiary company.
(b) "vehicle" shall mean the vehicle which is received into the Car Park and shall include any mechanical device on wheels or tracks, its equipment and accessories.
Variation of the terms and conditions
No person has any authority to vary or alter these Terms and Conditions unless such variation is in writing under the hand of the Company's Secretary or a Director of the Company.
When using The Combined Services Provider’s (CSP’s) Valet Parking service, paying for it or booking it, you are deemed to have accepted the following Terms and Conditions:
CSP will only be liable to pay compensation for any legal liabilities for any proven act of negligence by our employees whilst in possession of the vehicle for the moving, parking and returning to customers only. Once the vehicle is parked, the Valet Parker exits the vehicle and it is secured, the customers own insurance policy will take over the risk.
CSP and its employees are not responsible for any loss or damage to any vehicles by fire, theft or trespassing
Claims for damages will only be considered if reported to our staff when the vehicle is returned. Written confirmation must be obtained to confirm damage. All subsequent correspondence to be in writing – email acceptable.
We accept no liability for mechanical, structural and electrical failure of any part of your vehicle. This includes windscreens, all glass, mirrors, tyres and wheels how so ever caused.
We will not be held responsible for any deterioration in the condition of the vehicle whilst in our custody.
We accept no liability for any faulty cars, alarm fobs, house or any other keys or valuables, which are left on the key ring or inside the vehicle.
In the event that the car acquires a puncture including slow puncture we reserve the right to either inflate the tyre or change to the spare wheel, but we are not responsible for replacement of the punctured tyre.
We require customers to have a spare key to the vehicle.
In the event that the vehicle does not start, we reserve the right to jump start your vehicle, however, we will not be held responsible for any consequential damage as a result of this action.
We will not accept liability for any loss or damage covered by your own insurance or caused by 3rd parties.
Your vehicle needs to comply with all statutory and regulatory requirements regarding the use of motor vehicles. It needs to be fully insured, properly taxed and has a current MOT. You are also the owner or keeper of the vehicle failing which you are authorised by the owner or keeper of the vehicle to use our Valet Parking service.
We should not be held liable for any damages caused by Acts of God or Nature.
No CSP employee may alter these conditions or increase liability.
Subject to the following terms and conditions Ansco Arena Limited, of The Studio, The O2, London SE10 0DX ("AEG") is the promoter of the offer of free parking for customers of Cineworld Cinema, at The O2.
1. Subject to presentation of a fully paid cinema ticket purchased at Cineworld Cinema ("Cineworld") at The O2, customers of Cineworld at The O2 shall be entitled to one parking ticket with up to 4 hours free parking for use at designated car parks at The O2.
2. To receive a parking ticket with up to 4 hours free parking customers should retain (a) the car park ticket collected on entry to the cark park at The O2; and (b) their Cineworld cinema ticket; and once the film has finished present both to The O2's Parking Management Office (situated next to Car Park 4) for validation.
3. Only one free car parking ticket shall be provided per Cineworld customer per day, which shall be valid for Car Park 2 or Car Park 4 at The O2 for a period of 4 hours from the time of entrance to the car park. If the customer's use of the car park exceeds 4 hours the excess shall be charged at The O2's standard hourly car park rates.
4. Free car parking tickets will only be issued during the promotional period, as indicated on The O2 website. AEG reserves the right to suspend, cancel or amend this promotion at any time.
5. Free car parking is subject to space availability in either Car Park 2 or Car Park 4 at The O2.
6. The O2 Parking Manager's decision is final and no correspondence will be entered into.
7. Cash or credit alternatives will not be offered.
8. This promotion cannot be used in conjunction with any other car parking offer at The O2 or any other Cineworld Cinema.
9. Use of the free car parking ticket is subject to compliance with The O2 Car Park terms and conditions which can be viewed at The O2 Car park webpage.
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Children under 18
If you are under 18, you must ask your parent or guardian before you email the website, ask AEG to email anything to you, send in any information to AEG, enter any contest or game that requires information about you or offer a prize, post any information on any bulletin board, enter any chat room; or buy anything online.
By submitting information, you are confirming that you are over the age of 18, or you have received the consent of your parent or guardian.
Limitation of Liability
SUBJECT TO THE FOREGOING AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, NEITHER AEG NOR ANY OF ITS DIRECTORS, EMPLOYEES, AFFILIATES OR OTHER REPRESENTATIVES WILL BE LIABLE TO YOU FOR ANY LOSS OR DAMAGES (WHETHER DIRECT OR INDIRECT AND WHETHER CAUSED BY NEGLIGENCE OR OTHERWISE) ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR INABILITY TO USE, THE MATERIALS IN AND/OR FACILITIES OR SERVICES OFFERED THROUGH THE SITE, INCLUDING, BUT NOT LIMITED TO, INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES, LOSS OF DATA, INCOME, PROFIT OR OPPORTUNITY, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES (EVEN IF AEG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES, OR SUCH LOSS OR DAMAGES WERE REASONABLY FORESEEABLE). IN PARTICULAR, WE HAVE NO LIABILITY FOR ANY LOSS OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH: YOUR INABILITY TO USE OUR SITE OR ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR COMMUNICATION LINE FAILURE IN RELATION TO OUR SITE, NOR ANY THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERNATION OF, OR USE OF ANY RECORD, INFORMATION OR CONTENT, INCLUDING YOUR CONTENT.
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Links from This Site
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You acknowledge and agree that AEG:
» is not responsible for the availability of any external websites or resources linked to our Site;
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» makes no representation or warranty that such sites will safeguard the security of your information (including, without limitation, credit card and other personal information) or be free of viruses or other harmful elements. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any content or services available on or through any third party site or resource. You hereby irrevocably waive any claim against us with respect to such sites and third-party content. We strongly encourage you to make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.
The O2 Survey VIP tickets Prize Draw (the “Prize Draw”) Terms and Conditions
AEG Europe, of The Studio, The O2, London SE10 0DX, is the promoter of this Prize Draw ("AEG"). The Prize Draw opens at 00.00hrs on 11 November 2014. Subject to these Terms and Conditions, Winners of each Prize Draw ("Winner(s)") shall be entitled to a pair of VIP Tickets to an event at The O2 (the "Prize"). Winners will be required to enter into separate terms and conditions of use in respect of the Prize and the Prize will only be valid and available for acceptance by the Winner for a period of 30 days from the date that the Winner has been notified that he/she has won the Prize. Winners of the Prize must select the event and date that they wish to attend within two weeks of acceptance of the Prize, at all times subject to availability.
1. This Prize Draw is open to anyone aged at least 18 years who are UK residents, excluding employees of AEG, or any of its subsidiary companies, their families, agents or anyone else connected with this promotion. No third party entries, bulk entries or entries submitted by agents will be accepted. AEG reserves the right to verify the eligibility of entrants. AEG may require such information as it considers reasonably necessary for the purpose of verifying the eligibility of an entry and the Prize may be withheld until and unless AEG (in its sole discretion) is satisfied with the verification.
2. Entries are made by the entrant completing The O2 Survey and submitting it to AEG online. Only one entry per person is allowed in relation to each visit made by the entrant to The O2 if responding to The O2 customer satisfaction survey. Entries not complying with these Terms and Conditions will be invalid.
3. The Prize Draw shall take place every two months.
4. The instructions provided at the point of entry form part of the Terms and Conditions of this Prize Draw, and in the event of a conflict, these Terms and Conditions take precedence.
5. The Winner(s) will be selected at random from all eligible entries received. Each Winner will be notified within 72 hours from the date of the Prize Draw either by email, mail or telephone. The Prize is awarded conditionally upon acceptance and if a Winner is unable to be contacted after a reasonable period or if any Prize is unclaimed for 30 days or declined within a reasonable period, the Prize shall be deemed as unclaimed or unaccepted and a supplementary Winner may be drawn at AEG's discretion.
6. AEG will not be responsible for any inability of a prize Winner to take up the specified Prize.
7. As the Prize requires attendance at The O2, the Winner and any permitted companions will be solely responsible for travel to and from The O2 and all other expenses. AEG assumes no responsibility and is not liable for any costs, charges or expenses which Winners may be required to pay at any time in connection with a Prize.
8. AEG reserves the right to provide substitute prize(s) of similar value in the event that the specified Prize is unavailable for reasons beyond its control. Cash or credit alternatives will not be offered. None of the prizes are transferable.
9. AEG accepts no responsibility for incorrectly completed, lost or delayed entries, notices, acceptances, tickets or other documents related to the Prize.
10. In the event of fraud, abuse, and/or an error affecting the proper operation of this Prize Draw, including the allocation of more prizes than are available, AEG reserves the right to end or suspend the Prize Draw; amend these Terms and Conditions; declare void the notification of Winner(s); and/or to allocate available prizes by conducting a simple draw from all wrongly allocated Winners.
11. If any provision of these Terms and Conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
12. The Winner(s) may be required to participate in publicity connected with this Prize Draw and it is a condition of entry that the Winner(s) agree to their name and country of residence being made publicly available if they win.
13. Entrants' data will be collected, stored and processed for the purposes of administering and assessing this Prize Draw. As the Prize includes tickets to an event then for the purpose of administering the ticket allocation, AEG reserves the right to exchange information and data regarding tickets and applications with third party ticket providers and/or service providers.
14. AEG's decision is final and no correspondence will be entered into.
15. AEG reserves the right to suspend, cancel or amend the promotion and/or review and revise these Terms and Conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these Terms and Conditions, entrants shall be deemed to have agreed to any such new or amended terms.
16. As a Winner, you will release AEG and its affiliates, partners and employees from any and all liability, claims, demands, and causes of action for personal injury and or damage, theft, or loss suffered in connection with this competition or the use or acceptance of the Prize or any portion thereof save where due to the negligence of AEG or its affiliates, partners and employees.
17. This promotion is governed by English Law and is subject to the exclusive jurisdiction of the English courts.
Terms and Conditions
Up at The O2
Ansco Roof Walk Limited (referred to herein collectively as “AEG”, “we” or “us”) is the operator of the visitor attraction based at The O2, Peninsula Square, London, SE10 0DX (“The O2”) and known as “Up at the O2” (“UATO2”), which allows customers (“Climbers”) to take part in guided climbs over the roof of The O2 on a purpose built walkway (“Climbs”). AEG places great importance on the safety of Climbers and visitors to The O2 and all persons who wish to purchase tickets for UATO2 (“Tickets”) do so subject to the following terms and conditions. References herein to “you” are to the person purchasing Tickets and (save where the context otherwise requires) to all persons on whose behalf Tickets are purchased who shall also be deemed to have read and understood these terms and conditions.
A. STATUS OF THESE TERMS AND CONDITIONS AND YOUR BOOKING
1. All Tickets are sold subject to these Terms and Conditions.
2. These Terms and Conditions are important to your visit to UATO2. Please read these Terms and Conditions carefully prior to purchase and raise any queries. Purchase of any Ticket constitutes acceptance of these Terms and Conditions on your behalf and on behalf of any persons for whom you have purchased Tickets and you acknowledge and agree that you shall ensure that all persons in your booking are aware of and accept these Terms and Conditions.
3. These Terms and Conditions are subject to change without notice from time to time in our sole discretion. We will notify you of amendments to these terms and conditions by posting them on this website and it is your responsibility to ensure you have read the most current Terms and Conditions before purchasing your Tickets.
4. No booking shall be deemed to have been accepted unless accepted by us in writing (which shall include our confirmation of booking email).
B. YOUR TICKET
1. Only persons holding a valid Ticket will be admitted to UATO2. You must retain this Ticket on Your person at all times during the Event.
2. Please check your Tickets upon receipt as mistakes cannot always be rectified after purchase.
3. Your Ticket may be invalidated if any part of it is removed, altered or defaced. Removing the Ticket stub will invalidate the Ticket.
5. Tickets are not issued on a sale or return basis and cannot be cancelled or exchanged after purchase other than in accordance with these Terms and Conditions. Click here for Refund and Cancellation Policy.
6. Price and availability information is subject to change without notice.
7. Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket or used in connection with the Event.
8. Neither AEG nor any Organiser is liable for any Tickets which are lost or stolen.
C. TICKET RESALE
1. Tickets are personal, revocable, non-transferable licences and shall at all times remain the property of AEG and subject to these Terms and Conditions.
2. Resale, or attempted resale or purchase of a Ticket other than via AEG or one of its authorised agents are grounds for seizure or cancellation of such Ticket without refund or other compensation.
3. Tickets cannot be used for competitions, promotions, advertising or hospitality packages or otherwise for commercial gain without the express written permission of AEG.
4. Failure to adhere to these conditions will render such Tickets null and void and result in any person holding a Ticket bought from an unauthorised source being refused entry to UATO2 without refund or other compensation.
5. We reserve the right to cancel any Ticket booking which we reasonably believe to be made with a view to resell such Tickets or where the Ticket has been purchased using fraudulent means, such as credit card fraud.
6. We will not take responsibility for the validity of Tickets purchased from unauthorised agents or other sources including, without limitation, ticket touts, and we shall be entitled to cancel and refuse entry to any person whom we reasonably believe to have purchased Tickets from any such person.
7. Tickets may be restricted to a maximum number per person per credit card or per household. These restrictions will be notified to you before you make your booking. We reserve the right to cancel Tickets purchased in excess of this number without prior notice to you of such cancellation.
D.REQUIREMENTS TO CLIMB UATO2
1. You must have a valid Ticket which has not been defaced, damaged or altered and purchased from an authorised point of sale.
2. All children must have a Ticket.
b) Minimum/Maximum Requirements
1. Each Climber must be:-
•9 years or older
•A minimum height of 1.2 m
•A weight of less than 130kg/21 stone/286lbs which is the maximum weight our harnesses can bear.
•Able to wear a harness which has a maximum width waist of [125cm] and a maximum upper thigh width of [75cm] which are the maximum measurements of our harnesses.
•If you do not meet these requirements you will not be permitted to Climb.
2. Climbers aged 9 or over but under 18 must be accompanied by an adult (aged 18 or over) (a “Supervising Adult”) on a ratio of:
9 years 1:1 ratio
10 – 12 years 1:2 ratio
13 – 17 years 1:4 ratio
3. You may be required to produce proof of identity for any person whom we reasonably consider to be under 18. Failure to provide proof of age may result in entry being refused to any person in your party whom we reasonably believe to be under 9 years of age or to persons where we do not reasonably believe there are a sufficient number of persons aged 18 or over in your booking to supervise persons whom we reasonably believe to be under 18.
4. Supervising Adults consent to any children whom they are supervising undertaking the Climb and shall remain responsible for them and their behaviour at all times and for ensuring that they adhere to these Terms and Conditions. Supervising Adults shall be required to complete and sign the Declaration and Waiver Form on the behalf of the children whom they are supervising (the “Supervised Children”) and to state that they will be responsible for their own safety and that of children under their supervision.
5. You agree to submit to being weighed if we reasonably believe that you do not meet the weight requirement.
1. Climbers must not be under the influence of alcohol or legal or illegal substances which would make it unsafe for them to participate in the Climb or to understand the Safety Briefing DVD shown on the day of the Climb, the Safety Rules and Policies or the safety instructions and advice of the Climb Guides issued on the day of the Climb.
2. You will not be permitted to participate in UATO2 without refund if you have a blood alcohol reading of 0.05% or higher or if you refuse to be breathalysed or if we reasonably believe that you are under the influence of substances (legal or illegal) which would make it unsafe for you to Climb or make you unable to understand the Safety Briefing DVD shown on the day of the Climb, the Safety Rules and Policies or the safety instructions and advice of the Climb Guides issued on the day of the Climb.
3. You will be required to make a declaration in the Declaration and Waiver Form that you are not under the influence of drugs or alcohol.
d) Physical Requirements
1. UATO2 requires physical exertion to complete the Climb. You are required to read details of the UATO2 Climb Activities before placing your booking and you acknowledge and agree that you have been made aware of the UATO2 Climb Activities before placing the booking.
2. Before the Climb you will be shown a Safety Briefing DVD and you will be given a copy of our Safety Rules and Policies which you must read carefully. You will be required to confirm in the Declaration and Waiver Form that you have fully understood the Safety Briefing DVD and that you have read the Safety Rules and Policies and explained them to any children named in the Declaration and Waiver Form.
3. You must be capable of undertaking the UATO2 Climb Activities unaided. You acknowledge that the Climb Guides will not supervise you on a one-to-one basis and you will be responsible for ensuring that you and any of your Supervised Children comply with the safety instructions given to you in the Briefing DVD shown to you before the Climb and with our Safety Rules and Policies and with any safety instructions of the Climb Guides.
4. You are required to notify us in advance if you or any person in you booking needs to take essential medication on the Climb (e.g. asthma inhaler, diabetic mediation or nourishment). You will also need to let your Climb Guide know on the day. You will not be permitted to carry the medication yourself and the Climb Guides will carry any permitted medication. We may ask you to produce a written note from your General Practitioner or such other medical practitioner as we may reasonably request to verify that it is necessary for you to take the medication onto UATO2.
5. We cannot allow walking aids on to UATO2 due to the risk which they pose to other Climbers and the prohibition on loose items which is designed to protect your health and safety and that of other Climbers to prevent slips and trips from falling objects.
6. You are permitted to take hearing aids and spectacles onto UATO2 provided they are secure and not loose fitting.
7. We cannot allow assistance dogs onto UATO2 as it is only possible to Climb UATO2 by being attached to a continuous cable with a climb latch. All assistance dogs may be left at owners risk in the South Pavilion. Our staff will bring them to the North Pavilion in time for your descent.
8. The forces exerted during the UATO2 Climb Activities may activate or aggravate pre-existing physical injuries, conditions and symptoms or congenial defects and we shall not have any liability whatsoever for the activation or aggravation of any such injuries, conditions, symptoms or defects save where the same have been caused by our negligence or that of the Operators (as defined in Clause L.4.
9. You are responsible for ensuring that you and all of your Supervised Children named in your Declaration and Waiver Form are in a fit state of health to participate in the UATO2 Climb Activities and are able to undertake the UATO2 Climb Activities in a manner which will not put at risk your own health and safety or the health and safety of other Climbers and you acknowledge and agree that you have made all adults in your booking aware of the same.
10. We do not recommend UATO2 to pregnant customers or to people who suffer from vertigo. UATO2 is likely to be unsuitable for persons who suffer from other conditions or injuries which would prevent them from performing the UATO2 Climb Activities. We are unable to advise you on medical conditions so if you are in any doubt as to whether or not you or your children are in a fit state of health to participate in the UATO2 Climb Activities we would advise you to consult with medical advisors in advance.
11. It is your responsibility to notify us in advance of placing your booking of any special access requirements you may have as we may not be able to accommodate all special access requirements if we have not been made aware of them prior to the date of the visit which may result in you not being allowed admission without refund. We will use reasonable endeavours to accommodate special access requirements. If requested, you agree to provide a certificate of fitness from your General Practitioner, or such other medical practitioner as we may reasonably request, to confirm that you are in a fit state of health to participate in UATO2 and to provide such further details about your condition as we may reasonably request in order to assist you.
12. If you have any conditions or concerns that may impact your ability safety to complete the UATO2 Climb Activities of which you have not notified us in advance then you should notify us in the day of your visit. We will use reasonable endeavours to make arrangements to facilitate your Climb, however, taking into account your health and safety and that of other Climbers we may be unable to accommodate your needs and we reserve the right, without refund, to refuse to permit you to participate in UATO2 or to modify your experience if we reasonably believe that to allow entrance to UATO2 would jeopardise your health and safety or that of other Climbers. Customers are requested to address any specific access requirements in advance of their visit by contacting [email protected] or by calling on 0208 463 2000 or via our access booking line on 020 463 3359 or [email protected] Whilst we will use reasonable endeavours to accommodate special access requirements, due to the unique nature of UATO2 and our obligations to ensure the health and safety of all customers there may be times when we are unable to accommodate your specific needs.
13. You will be required to confirm in the Declaration and Waiver Form that neither you nor the Supervised children named on your Declaration and Waiver Form suffer from any medical condition which would put your health and safety or that of other Climbers at risk. If you are not the parent or guardian of a Supervised Child you must make all reasonable enquiries of the parent or legal guardian before signing the Declaration and Waiver Form. We will not have any liability to you whatsoever for any loss, damage or injury suffered by you or such Supervised Children as a result of your failure to make such reasonable enquiries unless the same is caused by our negligence or that of the Operators (as defined in section L.4 below).
e) Declaration and waiver
You and all members of your party aged 18 or over will be required to sign a Declaration and Waiver Form on the day of your visit and prior to your Climb. You will be required to sign this on your own behalf and on behalf of any Supervised Child (i.e. persons in your party under the age of 18 whom you are supervising on the one adult to two children ratio).
E. ARRIVAL TIME
You are required to arrive for the Climb and check in at the South Pavilion (see Map) at least 15 minutes prior to your Climb time as set out on your Ticket. If you arrive after this time you will not be admitted to Climb, save at our absolute discretion and you will not be refunded.
F. THE CLIMB
1. Climbs will take place in all weather conditions other than gales, lightning, heavy snow or ice or extreme weather conditions which we reasonably believe make it unsafe to participate in the Climb. For refund policies in relation to weather click here.
2. There is a risk that the weather will change during the course of the Climb and you will not be able to leave the Climb early in the event of a change in the weather unless we cancel the Climb on health and safety grounds. Refunds will not be issued where UATO2 is open but you are dissatisfied with the weather.
b) Equipment, clothing and prohibited items
1. We shall supply you with a Climb suit, ECCO shoes, harness and safety equipment which you will need for your Climb. You must wear this clothing and equipment at all times during the Climb and must not interfere with it in anyway whatsoever after it has been attached by your Climb Guide. If you are uncomfortable you must notify your Climb Guide who will provide assistance. You must wear socks in the shoes.
2. You will not be permitted to take any belongings with you on the Climb other than the following:-
your mobile phone (which must remain in the pocket of your Climb suit until you reach the summit);
your spectacles, sunglasses and hearing aid which must be secure and not loose fitting;
essential medication which is permitted at our discretion. While the medication shall be carried securely by a UATO2 Climb Guide, neither AEG nor any Operator (as defined in section L.4) will be responsible for the medication or the administering of it;
an elasticated band to tie back long hair.
3. In particular but without limitation, the following items are strictly prohibited:-
any item which is dangerous or may be used as a weapon or may cause damage to the UATO2 structure; food and beverages (unless required by diabetic Climbers and arranged with us in accordance with section D(d)(4) above); sound, video recording equipment and cameras.
4. Other than as set out in clauses F(b)(1) and (2) above, you are not permitted to take any items onto UATO2 including, without limitation, cameras, videos, MP3 players, ipods, ipads, handbags, headphones, umbrellas or any other personal items.
5. You will be provided with a small locker to store belongings which you have brought with you to UATO2. All items are left at your own risk and you must bear this and the limitations on the locker space in mind when deciding which items to bring with you on the day of your visit. All items which are permitted to be taken onto UATO2 pursuant to clause F(b)(2) above are taken at your own risk.
6. Long hair must be tied back using an elasticated band and not any item which could cause harm or injury to you or any other person or damage to the UATO2 structure.
7. You must wear your normal clothing under your Climb suit which is appropriate for the weather conditions. The Climb suit is a one piece trouser suit and you must wear suitable clothing which will allow you to wear your Climb suit on top. The clothing worn underneath your Climb suit must not restrict your movement, obstruct your vision, lead to overheating in warm weather or become entangled in your safety equipment. For this reason, skirts and dresses may not be appropriate. We reserve the right to refuse to allow you to participate in the Climb if we consider that your clothing does not meet these requirements or otherwise poses a health and safety risk to you or other Climbers.
8. The consumption of food and beverages is strictly prohibited at any time during the UATO2 experience unless such food and beverages is supplied by us as part of a hospitality package or permitted on medical grounds pursuant to clause D(d)(4) above.
9. Pets or other animals of any nature are expressly prohibited on UATO2. Assistance dogs are not permitted on UATO2. All assistance dogs may be left at owners risk in the South Pavilion. Our staff will bring them to the North Pavilion in time for your descent.
c) Your behaviour
1. Smoking is strictly prohibited within The O2 or within any UATO2 area.
2. You will not by your acts or omissions damage or deface the fabric of the building of The O2, the UATO2 structure, the climbing equipment used in connection with UATO2 and fixed or fitted to the The O2 or the UATO2 structure, any equipment provided to you by us, including, without limitation, harnesses, suits, shoes, safety harnesses or latchways (“Equipment”) or any property of AEG, the Operators (as defined in clause L.4) or of any other Climbers.
3. You will handle all Equipment solely as directed by your Climb Guides and will not remove or interfere in any way whatsoever with the Equipment after it has been fitted by your Climb Guides. If you wish to make any adjustments to the Equipment you must notify a Climb Guide who will be able to assist.
4. You will not cause any nuisance, distress, annoyance, fear or concern to any other Climber or by your acts or omissions interfere with the Climb Guides’ ability to lead the UATO2 experience in a safe manner or encourage or induce another person to do the same. This includes, without limitation, not making any unnecessary noise, attempting to shake or otherwise move the UATO2 structure, making any comments or jokes about the security or safety of UATO2. Any person acting in breach of this condition will be immediately ejected from the Climb without refund.
5. You must at all times adhere to the directions and instructions of the Climb Guides, the safety rules set out in the Safety Briefing DVD, the Safety Rules and Policies and to any other health and safety procedures and guidelines issued to you on the day of your visit. In addition, normal statutory rules and regulations apply and should be observed during the Climb. Failure to adhere to this condition will result in you being immediately ejected from the Climb without refund.
6. You may be ejected from UATO2 or may not be permitted into UATO2 and will be asked to surrender any Tickets you may hold, if in our reasonable opinion, you or your behaviour poses or is likely to pose a health and safety risk; affects or may affect the enjoyment of other Climbers; affects or may affect the running of the Climb; may cause damage to or interfere with the property of AEG or its contractors; is unacceptable; is in breach of these Terms and Conditions; is in breach of the law; is in breach of any rules and regulations of The O2 or UATO2; may lead to a breach of any licensing conditions; and/or you refuse to leave a prohibited item with our stewards or to be searched and/or you use threatening or abusive or insulting words and/or you appear to be under the influence of alcohol or drugs.
7. In case of emergency please follow instructions and directions from the Climb Guides.
8. You must leave The O2 quietly in consideration for our neighbours. Any failure to do so may result in you being refused permission to purchase tickets to future events at The O2 or UATO2.
9. You must not climb or stand upon fences, barriers, walls, structures or any unathorised part of The O2 building other than the specifically designated walkways of UATO2.
11. You must not throw any item which could cause injury or annoyance to any other person or damage to The O2 or the UATO2 structure.
You acknowledge that toilet facilities will not be available during your Climb of UATO2 but will be available in the North and South Pavilions.
We have exercised all due care and skill in operating UATO2, however, due to the height and outdoor nature of UATO2 the UATO2 Climb Activities involve risks, dangers and hazards which may lead to injuries (which may be fatal) including those beyond the reasonable control of AEG including but not limited to injuries which may occur due to exposure to weather conditions and/or negligence of other Climbers and you undertake the UATO2 Climb Activities of your own volition having made aware of the risks involved.
G. ABILITY TO REFUSE ADMISSION
In order to ensure the security, safety and comfort of all Climbers, we reserve the right at our reasonable discretion to refuse you admission to the Climb or to eject you from the Climb. The terms of our refund policy will apply to any such refusal or ejection. Click here for details.
H. PHOTOGRAPHY AND RECORDING
1. CCTV and film cameras are in operation at The O2 and UATO2, this includes filming by the police or security staff carried out for the security of customers and filming to produce souvenir photographs and videos.
2. By purchasing a Ticket and attending UATO2 you give your express consent to all CCTV filming and to your photograph being taken and your Climb being filmed by us or on our behalf by our contractors and to your actual or simulated likeness being included within any film, photograph, audio and/or audiovisual recording (“Footage”).
3. You further hereby agree that any such Footage may be exploited by us or our contractors in any and all media for any purpose at any time throughout the world including use in commercial distribution or use for commercial or promotional purposes or the display of all such Footage within the retail areas of UATO2 without any compensation to you. Such use may include, without limitation, the production of souvenir photographs and/or videos for purchase by Climbers without payment or compensation to you.
4. The copyright of all such Footage shall be owned by AEG or its contractor and may only be used or reproduced by you if you purchase such Footage and only for private or domestic purposes in accordance with these Terms and Conditions and not for any commercial purpose. You must not and must not authorise any other person to apply the Footage to any other goods or services including, without limitation, any clothing or other items which would reasonably be considered to be merchandise. It is illegal to infringe the copyright of another person and we will exercise all legal rights available to us should we discover that you have infringed our copyright. We hereby agree that you may upload the Footage to Facebook but not to endorse any goods or services other than those of AEG or the Operators (as defined in clause L.4).
5. Cameras and other image and audio recording devices (other than mobile phones) are not permitted at UATO2. You hereby agree that if an unathorised image or sound capture device is taken onto UATO2, we may confiscate such item for the duration of the Climb and we may remove or delete any images or sound or other material recorded from such device which is recorded at UATO2.
1. Official Merchandise is only available from outlets within The O2. Please be aware of unofficial traders offering inferior goods for which we accept no responsibility.
2. You are not permitted to sell or offer for sale or distribute any items whilst at or in the environs of The O2 including, without limitation, merchandise, Tickets, food, beverages, cigarettes or smoking materials, newspapers or magazines.
3. You shall not bring into the The O2 or display or distribute (whether for free or with a charge) at The O2 any sponsorship, promotional or marketing materials.
J. DATA PROTECTION
K. REFUNDS AND CANCELLATION
1. Tickets are non-refundable and non-transferable and specific to the Climb time which you have booked as stated on the Ticket. Tickets cannot be cancelled once they have been booked except by us in accordance with this clause (K).
2. We will use reasonable endeavours to ensure that UATO2 is open for use by Climbers during normal opening hours. However, we reserve the right, in our absolute discretion, to close UATO2 whether for safety reasons or otherwise, including, without limitation, as a result of extreme weather conditions or other reasons of Force Majeure (as defined in clause L.9) and with or without prior notice, to close UATO2 or any part of it.
3. It is your responsibility to check that your Climb has not been cancelled. Information on such matters will be made available as soon as reasonably practicable on the UATO2 website at www.upattheO2.co.uk and/or at The O2 itself. You are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation can sometimes arise immediately prior to Climb.
4. If we close a Climb other than as a result of your acts or omissions then provided less than 50% of the Climb was completed before cancellation, the Climb will be re-scheduled to a time which you are able to attend or you will be reimbursed if you are unable to attend a rescheduled time. If you are not able to attend at an alternative time we shall have no liability to you whatsoever other than to refund the price paid for the Tickets which you have purchased (less delivery costs where the Tickets have been delivered to you) including, without limitation, no liability for travel or accommodation expenses. Where you have purchased your Ticket from an authorised ticket agent you must apply to the point of sale for refund in accordance with the ticket agent’s terms and conditions.
5. In order to claim your refund you must return your Tickets to us within 30 days following the cancellation. Refunds will only be made to the person who purchased the Tickets.
6. It is your responsibility to check that a Climb has not been cancelled. Information on such matters will be made available as soon as reasonably practicable on our website at upattheO2.co.uk and/or at The O2. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation or material alterations can sometimes arise immediately prior to a Climb.
7. Tickets will only be refunded for the reasons set out in clause K(4) above or otherwise at our absolute discretion but for the avoidance of doubt will not be refunded where:-
a) admission has been refused, you have been ejected and/or the Climb has been closed due to:
(i) your acts or omissions or those of any child under your supervision;
(ii) your failure to adhere to or meet the requirements set out in clauses (D), (E) and/or (F);
(iii) your breach of these Terms and Conditions or your failure to adhere to the Safety Rules and Policies or the Briefing DVD or the instructions of your Climb Guide or any other health and safety guidelines issued by us or our contractors;
(iv) your late arrival for your Climb;
(v) you having special access requirements of which you have failed to notify us in advance and we are unable to accommodate your requirements on the day of your visit and we reasonably believe that to allow entrance to UATO2 would jeopardise your health and safety or that of other Climbers;
(vi)) your failure to adhere to the advice set out in clause D(d) and our reasonable belief that to allow entrance to UATO2 would jeopardise your health and safety or that of other Climbers;
b) you decide you do not wish to participate in UATO2 due to the weather, where UATO2 is open;
c) you change your mind about wishing to participate in the Climb on arrival or once you have commenced the Climb;
d) any other grounds set out in these Terms and Conditions where we specify that a refund will not be made including without limitation, for any reason as set out in clauses (D) (E) and/or (F);
1. Nothing in these Terms and Conditions shall exclude liability for death or personal injury for which liability cannot legally be excluded, limited or modified.
2. Subject to clause L.1 above, express or implied guarantees, warranties, indemnities or representations are expressly excluded to the maximum extent permitted by law.
3. If any guarantee, warranty or other condition implied or express under these Terms and Conditions cannot be excluded and/or if we are otherwise liable to you in any way whatsoever, then our liability will be limited at our discretion to rebooking your Tickets or, where this is not possible, the refund of the face price of the Tickets you have purchased and any service charges applicable to those Tickets but not the delivery fee where the Tickets have already been delivered to you.
4. You agree that neither we nor our holding companies or subsidiaries or any subsidiaries of our holding companies, our contractors, sub-contractors, agents or professional advisors or our respective employees or officers (the “Operators”) will be liable for any loss, injury or damage to any person (including you) or property however caused: (a) in any circumstances where there is no legal duty of care owed by an Operator or there is no breach of a legal duty of care owed by an Operator or (b) to the extent that any increase in any loss or damage results from breach by you of any of these Terms and Conditions and/or your negligence.
5. You agree that no Operator shall be liable to you for any indirect or consequential costs, claims, actual or alleged losses howsoever arising out of or in connection with UATO2 and/or our obligations hereunder including but not limited to loss of profit, anticipated profits, savings, business or opportunity or loss of publicity or loss of reputation or opportunity to enhance reputation or loss of contract or other economic or consequential loss arising from the performance (or any failure to perform) this agreement.
6. You agree that no Operator will have any liability to you whatsoever for expenses incurred in connection with UATO2 or any cancellation or refusal of admission to or rejection from UATO2, including, without limitation, costs of any personal travel, accommodation or hospitality arrangements made relating to UATO2 or cancellation of UATO2.
7. No Operators will have any liability to you whatsoever for damage caused to any goods or items which are taken by you onto UATO2 or left in lockers provided by us and all such items are brought and left at your own risk.
8. To the fullest extent permitted by law, we exclude liability for loss, damage or injury arising from any breach by you of these Terms and Conditions; any failure to adhere to the directions or instructions of your Climb Guide the Safety Rules and Policies or the Briefing DVD; any pre-existing medical or psychological condition including any condition which may be aggravated by the Climb; any delay in a scheduled Climb; any lack of visibility on UATO2 due to weather conditions; any medical condition, such as vertigo, which you may develop as a result of visiting UATO2; any distress, inconvenience or anxiety caused during the course of UATO2 and/or any evacuation of UATO2 in the event of an incident.
9. For the purposes of these Terms and Conditions, “Force Majeure” means any cause beyond our or our contractors’ control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, royal mourning, national mourning, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. Save as otherwise set out in clause K, neither we nor our contractors will be liable to you for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.
10. You will be responsible for all claims, liabilities, damages, costs and expenses suffered or incurred as a result of your breach of these Terms and Conditions or your acts or omissions, whether negligent or otherwise.
11. The information contained on the UATO2 website and our booking system is believed to be correct. However, we are unable to accept responsibility for any errors or omissions and reserve the right to amend any part of it if such alterations are thought to be necessary. The photographs produced on this website and the online booking system are intended to give a general impression of UATO2 and what you may expect from your experience, however, they are not intended to exactly represent your experience and are included for illustrative purposes only.
1. To the fullest extent permissible in law, we shall be entitled to assign all and any of its rights and obligations under these Terms and Conditions, provided that your rights are not adversely affected.
2. If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of these Terms and Conditions valid or enforceable.
3. If we delay or fail to enforce any of these Terms and Conditions it shall not mean that we have waived our right to do so.
4. Any person, other than AEG or an Organiser, who is not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.
5. Nothing in these Terms and Conditions and no action taken by you or us under these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other fiduciary relationship between you and us.
6. These Terms and Conditions constitute the entire agreement between the parties in connection to the subject matter of these Terms and Conditions and supersede any previous terms and conditions, agreement or arrangement between you and us relating to the subject matter of these Terms and Conditions. However, nothing in these Terms and Conditions shall purport to exclude liability for fraud or fraudulent misrepresentation.
7. These Terms and Conditions shall be governed by the laws of England and Wales and parties agree to submit to the exclusive jurisdiction of the English Courts.
For The O2's full Prize Draw & Competition Terms and Conditions please click here.