Venue Tickets and Admission
- Definitions and Interpretation
- How These Terms Work
- Amendments to these terms
- Your ticket
- Standard Ticket Terms and Conditions
- Ticket Resale
- Age restrictions and young persons
- Health and safety
- Food and beverages
- Cancellation, postponement and alterations
- Building Six
The O2 Car Park
The O2 Website
- Website Service
- Limited Licence; Restrictions
- Forums, Blogs and Public Communication
- Your Content
- Electronic Communications/SPAM
- Children under 18
- Limitation of Liability
- Links from This Site
- Governing Law
- The O2 Survey VIP tickets Prize Draw
Venue Tickets and Admission
Ansco Arena Limited, Anschutz Sports Holdings Limited, Ansco Music Club Limited, Ansco Piazza Management Limited and The Waterfront Limited Partnership (referred to herein collectively as "AEG", "we" or "us")) for either The O2 arena, The O2 bubble, or indigo2 or events taking place in those areas known as the "Live Quarter" or "London Piazza" within The O2 (each a "Venue") are respectively authorised to sell tickets to events taking place at the Venues (each an "Event") as an agent on behalf of the promoter or organiser of the Event (the "Organiser").
1.1 In these Terms, certain words have specific meanings, as follows:
“AEG” / “we” / “us” / “our”
means any or all of the following companies: Ansco Arena Limited, Anschutz Sports Holdings Limited, Ansco Music Club Limited, Ansco Events Limited, Ansco Piazza Management Limited, Ansco Piazza Building 1 Limited and The Waterfront Limited Partnership.
means a music concert, sporting event or other live event taking place at any Venue.
means a person or entity organising an Event, which may be AEG and/or may be another person or entity such as a promoter, producer, artist, sporting team or record label.
means the multipurpose entertainment destination located at Peninsula Square, London SE10 0DX, including each of the Venues (as defined below).
means a ticket, electronic ticket, wristband or any other device or mechanism which allows the bearer to attend an Event.
means a person authorised by the Organiser(s), to sell Tickets on behalf of the Organiser(s).
means the terms and conditions of AEG (and in some case any other Organiser) which are printed on the back of hard copy Tickets or otherwise displayed in relation to Tickets.
means The O2 arena, Building 5, indigo at The O2, Building Six, the areas known as the “Entertainment District”, “The Quadrant”, “Peninsula Square” and/or any other area within or around The O2 in which Events take place.
means these terms and conditions.
“you” / “your”
means any person seeking admission to The O2 and/or to any specific Venue to attend an Event.
2.1 AEG operates The O2 and the Venues.
2.2 Your admission to and conduct at The O2, all Venues and at all Events is governed by these Venue Terms. By purchasing Tickets and/or entering or attempting to enter a Venue, you will be taken to have accepted these Venue Terms and, where a Ticket has been purchased, the Ticket Terms.
2.3 Some Organisers and/or Ticket Agents may have their own terms and conditions, which will apply to you when using your Tickets to attend an Event. These will apply in addition to the Venue Terms and the Ticket Terms. If there is any inconsistency between these Venue Terms and the Ticket Terms, and the terms specified by Organisers and/or Ticket Agents, these Venue Terms and the Ticket Terms will apply in priority to the others. To the extent that there is a conflict between these Venue Terms and the Ticket Terms, the Ticket Terms will take precedence.
3.1 These Venue Terms may be amended from time to time, to reflect changes in the rules of admission, changes in health and safety and/or security procedures, changes to the arrangements in place between AEG and relevant Ticket Agents and/or Organisers, and/or changes in relevant laws and regulatory requirements.
3.2 Each visit to The O2 (including each Venue) will be subject to the Venue Terms in force at the time of the visit. It is your responsibility to check the Venue Terms before entering The O2, so that you are aware of any changes.
3.3 AEG reserves the right to change its Ticket Terms from time to time, as these may vary on an Event by Event basis. It is your responsibility to check the Ticket Terms for each Event.
4.1 Your Ticket may be in the form of paper, mobile/bar code, email, wristband or chip technology or such other form that becomes available over time including paperless mechanisms. Tickets cannot be cancelled or exchanged after purchase, other than in accordance with these Venue Terms and the terms of the Ticket Agent from which they are purchased.
4.2 Only persons holding a valid Ticket (and in some cases valid ID, pursuant to section 7.1 of these Venue Terms) will be admitted to Events at The O2. You must keep your Ticket with you at all times during an Event.
4.3 Keep your Tickets safe. Your Ticket may be invalidated if any part of it is removed, altered or defaced. Removing the Ticket stub of a physical Ticket will invalidate the Ticket. Tickets cannot be duplicated if lost or stolen and neither AEG nor any Organiser will be liable for any lost or stolen Tickets.
4.4 Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket or used in connection with the Event.
4.5 For Events with seated and standing arrangements, each Ticket provides you with the right to use a seat or to stand in an area (as applicable) of a value and location corresponding to that stated on your Ticket. Where it is not possible to allow you to occupy the specific seat/area printed on your Ticket we reserve the right to provide alternative seats/areas. In these circumstances, we will use reasonable endeavours to provide you with a seat/area of equal value to that which you purchased. Where we are unable to do so we will reimburse to you the difference in value of the seat/area we are able to provide and the value of the seat/area printed on your Ticket. We shall have no further liability to you as a result of the change in seats/areas.
5.1 Our authorised primary Ticket Agents are AXS and Amazon Tickets. The Organiser may also have appointed its own authorised Ticket Agent(s) for the Event. If you are unsure whether a person offering Tickets for sale is an authorised ticket agent, please contact us. Please be aware that auction sites are not authorised ticket agents.
5.2 Tickets are typically sold by Ticket Agents on the basis that they are non-transferable and must not be exchanged or resold, unless such exchange or resale (of validly purchased Tickets only) is via StubHub, the official ticket resale marketplace for The O2. There may be particular Events where ticket exchange or resale is absolutely prohibited, including via StubHub. Any such prohibition will be communicated to you in the Ticket Terms.
5.3 We are entitled to seize and/or cancel any Ticket, without notice and without refund or other compensation, which has been resold, attempted to have been resold or which has been purchased other than via an authorised Ticket Agent, ticketing partner or (where applicable) the official ticket resale partner of the relevant Venue, AEG or the Organiser. We may also seize and/or cancel without refund any Ticket purchased using (or suspected to be using methods) methods generated by a script, macro, ticket bot or automated devices. Information regarding the purchase of any such Ticket and its holder may be passed on to the relevant authorities.
5.4 Neither we nor any Organiser will be required to accept Tickets if we know or have reasonable grounds for believing that the Tickets have been duplicated or purchased from any of the following: unauthorised agents or other unauthorised sources including, without limitation, ticket touts. We are entitled to refuse entry to any person holding such a Ticket, or to eject them from the Venue and/or the Event.
5.5 The number of Tickets purchased may be subject to a cap. Ticket Agents will notify you of this before you make your booking. We reserve the right to request that Ticket Agents cancel any Tickets which we reasonably believe were bought in excess of this cap, or were otherwise purchased in breach of these Venue Terms.
5.6 Tickets may not be used for promotions, competitions, sweepstakes or for other commercial purposes without the prior written consent of AEG and the Organiser.
6.1 All children and infants must have a Ticket in order to attend an Event – unless otherwise specified on the Event details page, during the booking process or on the Ticket Terms.
6.2 The following restrictions apply to Events taking place at The O2 arena, indigo at The O2 and, where specified in the booking process, in relation to Events in any other Venues (subject to any additional age restrictions that may apply to individual Events or Venues):
(a) children under 15 must be accompanied by an adult aged 18 or over; and
(b) children under 16 may only enter the Event with seated Tickets and cannot enter the standing area. We will not be liable to refund any standing Tickets which have been purchased for children under 16.
6.3 Events may be age restricted. It is the responsibility of the purchaser of the Tickets to check before purchasing the Tickets that they and the persons for whom they purchase the Tickets can comply with such age restrictions. If you attend an Event where age restrictions apply, and/or if you are claiming a concession, you must be able to provide photographic proof of identity and age or entitlement, as appropriate. We reserve the right to refuse entry, without refund, to any person who is unable to provide such photographic proof.
6.4 It is your responsibility to check the suitability of an Event for any children in your party regardless of official age restrictions. This includes considering the type of audience the Event is likely to attract and whether such an audience is a suitable environment for children in your party. Refunds will not be issued if any aspect of an Event, including the behaviour of other audience members, causes offence to you or any children on whose behalf you have purchased Tickets.
6.5 We do not recommend subjecting children to loud music over a sustained period of time. Hearing protection is advised for Events taking place at The O2 arena and indigo at The O2 and is advisable for any other Events where loud music is involved. A concert environment is not suitable for very young children.
6.6 Except for shows specifically aimed at children, accompanying adults should be confident that children within their party will not cause disruption to other audience members. Any disruption may result in you and your children being removed from the Venue and The O2.
7.1 For an Event at our Venues you must produce:
(a) a valid Ticket; and
(b) in some cases, if you are the lead booker for a party you must produce valid photographic proof of identity which matches the name displayed on all Tickets held by the party;
in order for you and your party to enter The O2 arena and certain other Venues or areas within The O2 as applicable. In the case of (b), all members of a party must enter The O2 (or the relevant Venue) with the lead booker.
You may be asked to show your Ticket and/or ID for inspection at any time during the Event. Failure to do so may result in you being required to leave the relevant Venue and/or The O2.
7.2 Searching is a condition of entry to protect your safety and that of other visitors. We may conduct security searches of clothing, bags and other items, as determined by us in our reasonable discretion, including on entry and exit of our Venues and The O2.
Walk-through metal detecting arches are in operation at The O2. The arches are certified safe for all persons to pass through. If you have a health condition and do not wish to pass through the arches, for instance if you are pregnant or have a pacemaker, please alert our security staff. We reserve the right to refuse entry to The O2/relevant Venue if you refuse to use the arches, as determined at our reasonable discretion.
7.3 Prohibited Items - We reserve the right to prohibit within The O2 or individual Venues:
items which are illegal. Anyone found in possession of illegal or contraband goods may also be liable for prosecution;
- weapons, ammunition, explosives, horns, whistles, drums, fireworks, flagpoles, large umbrellas or any other item which in our reasonable opinion, may cause danger or disruption to any Event or to other visitors (regardless of whether or not such item is illegal or is carried for specific purposes);
- religious symbols of faith, where certain conditions for entry (policy available on request and/or as otherwise determined within our discretion), are not met;
- items which artists performing at an Event or their management have asked us to prohibit;
- items which are otherwise prohibited pursuant to these Venue Terms or the Ticket Terms; or
- large bags or other large items. Individuals will be permitted to take small bags, no larger than 35cm x 40cm x 19cm, or standard sized handbags in to the Arena, Building 6, Indigo and other event spaces. If you have to bring a large bag or large item with you to an Event, you will need to leave it at the bag storage facility in Car Park 1. Your bag will need to be screened and you will need to pay the relevant fee before it will be accepted into the bag storage facility. This facility is only available for certain Events and will close thirty minutes after the Event finishes. Bags or items will not be held overnight. If in the event you do not pick them up before the bag drop facility closes call Customer Services to collect: 0208 463 2000.
You are not permitted to bring food and beverages into any Venue except as set out in section 10 below.
7.4 You are responsible for safeguarding your property when at The O2. AEG will have no liability for property that is lost, stolen or damaged when at The O2. All items left with stewards before entry into a Venue are left at your own risk.
7.5 Animals, with the exception of assistance dogs, are not permitted in The O2. Customers attending with assistance dogs are requested to contact The O2 in advance of booking tickets for an Event at a Venue for further information.
7.6 You may be ejected from or not permitted to enter The O2 or any Venue and required to surrender any Tickets you hold, without refund, if you refuse:
to leave a Prohibited Item (see section 7.3)with our stewards;
to be searched; and/or
in our reasonable opinion, you or your behaviour, or any item you are carrying might:
(a) pose a health and safety risk;
(b) affect the enjoyment of other visitors;
(c) affect the running of the Event;
(d) cause damage to or interfere with the property of AEG or the Organisers;
(e) be in breach of these Venue Terms or the Ticket Terms;
(f) be illegal;
(g) lead to a breach of any licensing conditions applicable at the Venue; or
(h) be in breach of any rules and regulations exhibited on notices at the Venue, such as (without limitation):
entering any backstage or prohibited areas;
standing on seats or in walkways;
climbing on the building structure;
throwing any objects or substances onto the stage or into the crowd or at another visitor; or
smoking, including e-cigarettes.
7.7 In order to ensure the security, safety and comfort of all visitors, we reserve the right at our reasonable discretion to refuse your admission to, or to eject you from, the relevant Venue without compensation or refund.
7.8 Should you experience any problems while in The O2 please contact the nearest steward so that every reasonable effort can be made to resolve the issue prior to, or during the Event you are attending. Complaints are very difficult to resolve after the Event.
8.1 There is no re-admission once you have left a Venue except in limited circumstances and at our sole discretion. This does not include leaving The O2 arena bowl to purchase refreshments or use the washroom facilities within The O2 arena.
8.2 In relation to seated Events, other members of the audience may stand up during the Event. This may block your view if you choose to remain seated or if they are taller than you. Refunds and compensation will not be offered if your view is restricted in this way or otherwise disturbed by members of the audience entering/exiting their seat.
8.3 Floor seating is not tiered and a refund or compensation will not be offered if your view is restricted as a result of the floor not being tiered.
8.4 There will be no admission to the Event before the designated door opening times.
8.5 For some specific Events, and at the request of the artist, latecomers may not be admitted into the Venue until a suitable break in the performance (if any). We will not refund Tickets if you miss all or part of an Event due to your late arrival.
8.6 The use of cameras, video and/or sound recording equipment (including via mobile phones) other than for personal use (i.e. for commercial use) is prohibited and such items may not be used within individual Venues except with our express written consent.
8.7 You are required to observe and comply with all rules and regulations shown on notices at The O2 and individual Venues and to comply with all instructions given to you by Venue stewards and staff at the Event.
8.8 All advertised times are approximate and subject to change. It is your responsibility to make appropriate arrangements to ensure that you arrive at the Venue in sufficient time in case the Event starts early and to ensure that you are able to stay until the close of the Event, should you wish to if it overruns. If an Event does not run to the precise times advertised, refunds will not be payable on Tickets and we will not be responsible for the cost of alternative travel arrangements or for any other loss you suffer (including loss of enjoyment).
8.9 CCTV and film cameras may be present at and around The O2. This includes filming by the police and/or security staff carried out for the purposes of providing the safety of visitors, and filming and/or photography of the Event by the Organisers. By purchasing a Ticket to an Event and/or attending The O2 you give your express consent to all such filming and to your actual or simulated likeness being included within any: film, photograph, audio and/or audio-visual recording (“Footage”). All rights in such Footage which will be owned by us, the Organiser or the relevant third party.
You also agree that any such Footage may be used by us or the Organiser in any and all media for any purpose at any time throughout the world, including (with the exception of CCTV or security Footage) for commercial purposes, such as merchandising or DVDs, without payment or compensation to you.
8.10 You must leave the Venue and The O2 quietly in consideration for our neighbours. Any failure to do so may result in you being refused entry to, or permission to purchase Tickets to, future Events.
9.1 In case of emergency please follow instructions and directions from stewards, staff and/or other officials.
9.2 No smoking is permitted in any part of The O2. Electronic cigarettes may be used in communal areas but must not be used in The O2 arena or prohibited areas.
9.3 WARNING – prolonged exposure to loud noise may cause damage to your hearing. Flashing lights may be used during a performance.
9.4 If you have any specific access requirements, please contact us before purchasing Tickets, to ensure that we can accommodate your requirements. Accessible seating may not be available unless it is arranged in advance.
9.5 Please note that seats located on level 4 of The O2 arena are not recommended for those who have a fear of heights, or suffer from vertigo. In these circumstances, alternative seats will not be offered or made available to persons who purchase these Tickets.
10.1 No food or drink may be brought into any Venue (except in limited circumstances on proven medical grounds) unless otherwise notified at our discretion. A variety of food and/or beverages will be available for purchase within our Venues.
10.2 Bottle tops may be removed from all bottles purchased from concourse outlets or bars inside the Venues. This is to reduce the risk of them becoming rolling trip hazards, or being used as missiles. Occasionally, drinks will be decanted into plastic cups.
10.3 When purchasing alcohol, if you appear to be under the age of 25, you may be asked for proof of age. We reserve the right to refuse to serve you alcohol if you do not have valid photographic ID.
10.4 We reserve the right to refuse to serve you alcohol if, in our reasonable opinion, we believe that you are intoxicated or likely to become intoxicated if we serve you further alcoholic beverages.
11.1 Official merchandise is only available from specified outlets within The O2. Please be wary of unofficial traders offering inferior goods for which we accept no responsibility.
11.2 You are not permitted to sell or offer for sale or distribute any items whilst at or in the surroundings of The O2 including, without limitation, merchandise, Tickets, food, beverages, cigarettes or smoking materials, newspapers or magazines.
11.3 You must not bring into The O2 or display or distribute (whether for free or with a charge) at an Event or Venue any sponsorship, promotional or marketing materials nor any leaflets, signage or other materials containing religious or political messaging.
12.1 AEG or an Organiser may make alterations to Events which are not material in nature. No refunds will be available in respect of non-material alterations.
A “material” change is a change to an Event which in the reasonable opinion of AEG or the Organiser, makes the Event substantially different to the Event which purchasers of the Ticket would reasonably expect to attend. Changes to performance times, supporting acts and the use of understudies in a theatre performance will not be a material change.
A material change is judged by reference to the nature and billing of each Event. Events which are festivals or themed events are judged by reference to the overall theme rather than the individual act scheduled to appear. This includes Events which have multiple artists and/or where the Event name does not include reference to any specific act. In these cases, no scheduled acts may be considered as headline acts, regardless of their relative fame or prominence in the billing.
12.2 In the event of a cancellation of, postponement of or material change to an Event you may be entitled to a refund in accordance with the terms and conditions or refund policy of the authorised Ticket Agent from whom you purchased your Ticket(s) and you must contact the Ticket Agent to request all refunds.
No refunds will be issued directly to you by AEG or the Organiser of any Event. Refunds for cash purchases made at any Venue Box Office will be available by cheque only BACS transfer. Ticket Agents may not make a refund if you fail to follow the instructions provided within the timeframes notified in their terms and conditions.
12.3 It is your responsibility to check the website for The O2 /the Event or Ticket Agent for news of any cancellation, postponement or alteration of the Event. Information on such matters will be made available on behalf of the Organiser as soon as reasonably practicable on The O2 website at www.theO2.co.uk and/or physically at The O2 and/or at the relevant Venue. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation or alterations may arise immediately prior to an Event.
THIS SECTION IS IMPORTANT AS IT SETS OUT THE LIMITS OF OUR LIABILITY TO YOU. PLEASE READ IT CAREFULLY
13.1 Subject to section 13.2, if we breach our obligations to you under these Venue Terms or if we are negligent and, as a result, you suffer any loss or damage in connection with your visit to The O2:
(a) we will only be liable for your loss or damage up to an amount equal to the face value of the Ticket purchased by you for the Event you are attending (if any); and
(b) we will not be liable to you for any losses or expenses incurred in connection with your visit to The O2, any Event, or its cancellation postponement or changes. For example we will not be liable to you for the cost of any personal travel, accommodation or hospitality arrangements made in connection with any Event or visit to The O2.
13.2 For the purposes of these Venue Terms, “Force Majeure” means any cause beyond AEG’s or the Organiser’s reasonable control, including, without limitation, any act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, royal death, national mourning (including as a result of a royal death), theft of essential equipment, malicious damage, strike, lock out, weather, national defence requirements or acts or regulations of national or local governments. Neither we nor the Organiser will be liable to you under these Venue Terms to the extent that any loss or failure of AEG/the organiser is caused by a Force Majeure event.
13.3 Notwithstanding sections 13.1 and 13.2 above, nothing in these Venue Terms shall be construed as excluding or restricting our liability for death and/or personal injury caused by our negligence or for any other form of liability that may not be limited by law.
14.1 To the fullest extent permissible in law, we shall be entitled to assign any and all of our rights and obligations under these Venue Terms, provided that your rights are not adversely affected.
14.2 If any provision of these Venue Terms is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to make the rest of the provision(s) and remainder of these Venue Terms valid and enforceable.
14.3 If we delay or fail to enforce any of these Venue Terms it shall not mean that we have waived our right to do so.
14.4 All of these Venue Terms are governed by English Law and any disputes arising under them are subject to the exclusive jurisdiction of the Courts of England and Wales.
Additional Terms and Conditions
The O2 Terms and Conditions of Admission, as set out above, shall also apply to entry of Building Six (a “Venue” for the purposes of those Terms and Conditions of Admission).
In addition to the Venue Terms above and any Ticket Terms, the following Venue-specific terms also apply to all admissions to Building Six (including any individual branded Event-night held in Building Six):
1. Events in Building Six are 18+ only, unless otherwise notified at the point of sale. You must bring a valid form of photographic ID: either a Driving License or a Passport. Other age restrictions may apply to specific Events and will be notified at the point of sale.
2. Building Six is a no smoking venue, including e-cigarettes. However, a designated smoking area may be in place, at the Owner’s discretion, at Building Six for certain Events. This will be shown by smoking signage.
3. Last entry time to The O2 (and therefore into Building Six, the entrance to which is inside The O2) is 1am – please arrive early.
5. Customers are requested to address any specific access requirements relating to Building Six in advance of purchasing tickets by contacting [email protected] or by calling on 0208 463 3359.
6. The O2 is located at North Greenwich tube station and can also be accessed via bus and river. Please see tfl.gov.uk and thamesclippers.com for transport information.
COMBINED SERVICES PROVIDER LTD
CUSTOMERS ARE REQUESTED TO READ CAREFULLY THE TERMS AND CONDITIONS OF ENTRY TO, AND USE OF, THIS CAR PARK AND TO FOLLOW THE PROCEDURES RECOMMENDED IN THOSE TERMS AND CONDITIONS, WHICH ARE FOR THEIR BENEFIT.
SHOULD YOU WISH TO MAKE A COMPLAINT, YOU ARE REQUESTED TO FOLLOW THE COMPLAINTS PROCEDURE SET OUT IN CONDITION NO. 2 BELOW, WHICH WILL ENSURE THAT YOUR COMPLAINT IS BROUGHT PROMPTLY TO THE ATTENTION OF THE STAFF.
The Company's Liabilities
Customers are asked to remember that a public car park is open to everyone. The staff have instructions to remove persons misbehaving themselves, but it is impossible to exclude undesirables altogether and the Company cannot therefore guarantee the security of your vehicle or its contents. Accordingly:
(a) the Company, its servants and agents will accept liability in respect of any loss, theft of or from, misdelivery of, temporary failure to deliver, or damage to the vehicle only where the same is proved and to the extent that it is proved to be caused by the negligence, wilful act or default or breach of statutory duty of the Company, its servants or agents, or the dishonesty of its servants or agents, and
(b) the Company, its servants and agents will accept liability in respect of the death of, or personal injury sustained by, customers and others in the Car Park, only where the same is proved and to the extent that it is proved to be caused by the negligence, wilful default or breach of statutory duty of the Company, its servants or agents.
Should your vehicle suffer damage whilst in the Car Park, or should you lose the vehicle or any of your possessions from the vehicle whilst it is in the Car Park, you are requested:
(a) to immediately inform a member of our staff of the occurrence and also
(b) in cases of theft, immediately inform the Police and
(c) to notify your insurers promptly.
If you consider that you have a claim against the Company you must, within seventy-two hours of discovery of the loss or damage, give written notice containing full details of the occurrence to the Combined Services Provider Ltd, The O2 Parking Office, The O2, Greenwich, SE10 0DX.
Before submitting a claim to the Company, customers are requested to check Condition No. 1 and to satisfy themselves that the subject matter of their claim falls within the Company's area of responsibility.
Failure to comply with the above procedures may prejudice your position.
Securing your vehicle
Unless requested by the Company or one of its employees or agents not to do so, please ensure that before you leave the Car Park:
(a) your vehicle is securely locked
(b) that all the windows of your vehicle are securely closed
(c) if your vehicle is fitted with an alarm, steering lock or similar device that it is engaged.
(a) Wherever possible please take your possessions with you when you leave your vehicle.
(b) If you have to leave possessions in your vehicle do not leave them on the seats where they are visible. Put them in the boot and lock it.
(c) Customers are reminded that their motor insurance policies may not cover possessions in the vehicle. It is possible to arrange separate insurance cover for possessions and customers are recommended to do so.
Courtesy to other customers
Should you damage another customer's vehicle, you are requested to report the matter immediately to a member of our staff and give him the registration numbers of both vehicles. Remember that your car may one day be damaged, so please treat such incidents with the same courtesy as you would hope to receive.
Safety in the Car Park
Please drive carefully in the Car Park and obey the directional signs.
(a) The ticket issued is available only for the vehicle in respect of which it is issued. A ticket, including a Season Ticket, does not entitle the customer, unless otherwise specified, to any particular space in the Car Park or to priority over other customers.
A Season Ticket is the property of the Company to which it must be surrendered on expiration.
(b) The company reserves the right to refuse to release any vehicle except on production of the parking ticket until it has made such enquiries as it considers reasonable. Failure to produce your ticket will therefore delay your departure.
(c) Customers who cannot produce their parking ticket on departure will be charged at the full daily rate unless prior arrangements have been agreed with customers or event organisers.
Tickets cannot be cancelled or exchanged after purchase unless the event is cancelled, rescheduled or subject to a material alteration, except where an applicable ticket exchange or resale facility is offered.
Every person who enters into a contract with the Company for the parking of a vehicle at the Car Park, whether by purchasing a ticket or otherwise, does so on behalf of himself and all other persons having any proprietary possessory or other financial or material interest in the vehicle and its contents.
Moving and re-location of vehicles
(a) The Company reserves the right to move any vehicle within the Car Park by driving or otherwise, to such extent as the Company, its servants or agents may, in their discretion, think necessary to avoid obstruction, or for the more efficient arrangement of its parking facilities at the Car Park.
(b) The Company additionally reserves the right where the Car Park has to be closed either permanently or temporarily, in whole or in part, or has to be evacuated in cases of emergency, to remove any vehicle at any time to any other reasonably convenient Car Park within the control of the Company.
(c) To the extent that it may be necessary to do so in the exercise of the rights conferred upon the Company under this condition, the Company, its servants or agents shall have the right to drive or otherwise take the vehicle on the public highway.
Every vehicle in the Car Park is subject to a lien for all charges due or accruing due from the customer to the Company, and a general lien for all and any monies due from the customer to the Company, such liens to be in existence whenever the vehicle is in the Car Park, notwithstanding that it may from time to time have been removed from the Car Park. If the said lien is not satisfied by the payment, within 28 days of notice given by the Company of its intention to sell the vehicle in default of payment, the Company may sell the vehicle by auction or otherwise and the proceeds of sale may be applied in and towards satisfaction of all sums owing to the Company by the customer together with the expense of the sale, and in connection with such sale the Company shall be entitled to charge reasonable garage charges in respect of the period during which the vehicle is in the possession of the Company. Any balance of purchase price remaining after satisfaction of such sums shall be held by the Company on behalf of the registered owner of the vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his last known address, whether or not the same is actually received.
Parking fees shall be as displayed on the Tariff Board at the Car Park.
(a) No vehicle shall be towed into the Car Park and no work on or cleaning of vehicles by customers or their agents shall be carried out in the Car Park.
(b) No activity in connection with the selling, hiring or other disposal of the vehicle shall be carried out in the Car Park.
(a) "the Company" shall mean Combined Services Provider Ltd, whose registered office is at 3rd Floor, York House, Empire Way, Wembley HA9 0PA and shall, where the Car Park is managed or operated by a subsidiary company, include that subsidiary company.
(b) "vehicle" shall mean the vehicle which is received into the Car Park and shall include any mechanical device on wheels or tracks, its equipment and accessories.
Variation of the terms and conditions
No person has any authority to vary or alter these Terms and Conditions unless such variation is in writing under the hand of the Company's Secretary or a Director of the Company.
Subject to the following terms and conditions Ansco Arena Limited, of The Studio, The O2, London SE10 0DX ("AEG") is the promoter of the offer of free parking for customers of Cineworld Cinema, at The O2.
1. Subject to presentation of a fully paid cinema ticket purchased at Cineworld Cinema ("Cineworld") at The O2, customers of Cineworld at The O2 shall be entitled to one parking ticket with up to 4 hours free parking for use at designated car parks at The O2.
2. To receive a parking ticket with up to 4 hours free parking customers should retain (a) the car park ticket collected on entry to the cark park at The O2; and (b) their Cineworld cinema ticket; and once the film has finished present both to The O2's Parking Management Office (situated next to Car Park 4) for validation.
3. Only one free car parking ticket shall be provided per Cineworld customer per day, which shall be valid for Car Park 2 or Car Park 4 at The O2 for a period of 4 hours from the time of entrance to the car park. If the customer's use of the car park exceeds 4 hours the excess shall be charged at The O2's standard hourly car park rates.
4. Free car parking tickets will only be issued during the promotional period, as indicated on The O2 website. AEG reserves the right to suspend, cancel or amend this promotion at any time.
5. Free car parking is subject to space availability in either Car Park 2 or Car Park 4 at The O2.
6. The O2 Parking Manager's decision is final and no correspondence will be entered into.
7. Cash or credit alternatives will not be offered.
8. This promotion cannot be used in conjunction with any other car parking offer at The O2 or any other Cineworld Cinema.
9. Use of the free car parking ticket is subject to compliance with The O2 Car Park terms and conditions which can be viewed at The O2 Car park webpage.
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Children under 18
If you are under 18, you must ask your parent or guardian before you email the website, ask AEG to email anything to you, send in any information to AEG, enter any contest or game that requires information about you or offer a prize, post any information on any bulletin board, enter any chat room; or buy anything online.
By submitting information, you are confirming that you are over the age of 18, or you have received the consent of your parent or guardian.
Limitation of Liability
SUBJECT TO THE FOREGOING AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, NEITHER AEG NOR ANY OF ITS DIRECTORS, EMPLOYEES, AFFILIATES OR OTHER REPRESENTATIVES WILL BE LIABLE TO YOU FOR ANY LOSS OR DAMAGES (WHETHER DIRECT OR INDIRECT AND WHETHER CAUSED BY NEGLIGENCE OR OTHERWISE) ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR INABILITY TO USE, THE MATERIALS IN AND/OR FACILITIES OR SERVICES OFFERED THROUGH THE SITE, INCLUDING, BUT NOT LIMITED TO, INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES, LOSS OF DATA, INCOME, PROFIT OR OPPORTUNITY, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES (EVEN IF AEG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES, OR SUCH LOSS OR DAMAGES WERE REASONABLY FORESEEABLE). IN PARTICULAR, WE HAVE NO LIABILITY FOR ANY LOSS OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH: YOUR INABILITY TO USE OUR SITE OR ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR COMMUNICATION LINE FAILURE IN RELATION TO OUR SITE, NOR ANY THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERNATION OF, OR USE OF ANY RECORD, INFORMATION OR CONTENT, INCLUDING YOUR CONTENT.
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The prize drawer shall take place every two monthsThe O2 Survey VIP tickets Prize Draw (the “Prize Draw”) Terms and Conditions
AEG Europe, of The Studio, The O2, London SE10 0DX, is the promoter of this Prize Draw ("AEG"). The Prize Draw opens at 00.00hrs on 11 November 2014. Subject to these Terms and Conditions, Winners of each Prize Draw ("Winner(s)") shall be entitled to a pair of VIP Tickets to an event at The O2 (the "Prize"). Winners will be required to enter into separate terms and conditions of use in respect of the Prize and the Prize will only be valid and available for acceptance by the Winner for a period of 30 days from the date that the Winner has been notified that he/she has won the Prize. Winners of the Prize must select the event and date that they wish to attend within two weeks of acceptance of the Prize, at all times subject to availability.
1. This Prize Draw is open to anyone aged at least 18 years who are UK residents, excluding employees of AEG, or any of its subsidiary companies, their families, agents or anyone else connected with this promotion. No third party entries, bulk entries or entries submitted by agents will be accepted. AEG reserves the right to verify the eligibility of entrants. AEG may require such information as it considers reasonably necessary for the purpose of verifying the eligibility of an entry and the Prize may be withheld until and unless AEG (in its sole discretion) is satisfied with the verification.
2. Entries are made by the entrant completing The O2 Survey and submitting it to AEG online. Only one entry per person is allowed in relation to each visit made by the entrant to The O2 if responding to The O2 customer satisfaction survey. Entries not complying with these Terms and Conditions will be invalid.
3. The Prize Draw shall take place every two months.
4. The instructions provided at the point of entry form part of the Terms and Conditions of this Prize Draw, and in the event of a conflict, these Terms and Conditions take precedence.
5. The Winner(s) will be selected at random from all eligible entries received. Each Winner will be notified within 72 hours from the date of the Prize Draw either by email, mail or telephone. The Prize is awarded conditionally upon acceptance and if a Winner is unable to be contacted after a reasonable period or if any Prize is unclaimed for 30 days or declined within a reasonable period, the Prize shall be deemed as unclaimed or unaccepted and a supplementary Winner may be drawn at AEG's discretion.
6. AEG will not be responsible for any inability of a prize Winner to take up the specified Prize.
7. As the Prize requires attendance at The O2, the Winner and any permitted companions will be solely responsible for travel to and from The O2 and all other expenses. AEG assumes no responsibility and is not liable for any costs, charges or expenses which Winners may be required to pay at any time in connection with a Prize.
8. AEG reserves the right to provide substitute prize(s) of similar value in the event that the specified Prize is unavailable for reasons beyond its control. Cash or credit alternatives will not be offered. None of the prizes are transferable.
9. AEG accepts no responsibility for incorrectly completed, lost or delayed entries, notices, acceptances, tickets or other documents related to the Prize.
10. In the event of fraud, abuse, and/or an error affecting the proper operation of this Prize Draw, including the allocation of more prizes than are available, AEG reserves the right to end or suspend the Prize Draw; amend these Terms and Conditions; declare void the notification of Winner(s); and/or to allocate available prizes by conducting a simple draw from all wrongly allocated Winners.
11. If any provision of these Terms and Conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
12. The Winner(s) may be required to participate in publicity connected with this Prize Draw and it is a condition of entry that the Winner(s) agree to their name and country of residence being made publicly available if they win.
13. Entrants' data will be collected, stored and processed for the purposes of administering and assessing this Prize Draw. As the Prize includes tickets to an event then for the purpose of administering the ticket allocation, AEG reserves the right to exchange information and data regarding tickets and applications with third party ticket providers and/or service providers.
14. AEG's decision is final and no correspondence will be entered into.
15. AEG reserves the right to suspend, cancel or amend the promotion and/or review and revise these Terms and Conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these Terms and Conditions, entrants shall be deemed to have agreed to any such new or amended terms.
16. As a Winner, you will release AEG and its affiliates, partners and employees from any and all liability, claims, demands, and causes of action for personal injury and or damage, theft, or loss suffered in connection with this competition or the use or acceptance of the Prize or any portion thereof save where due to the negligence of AEG or its affiliates, partners and employees.
17. This promotion is governed by English Law and is subject to the exclusive jurisdiction of the English courts.