The O2’s full terms and conditions relating to Ticket sales and admission (the “Terms and Conditions”) can be found at and are available upon request from The O2 Box Office.

A “Ticket” means a ticket, electronic ticket, wristband or any other device giving the bearer the right to attend an event.

Please check your Tickets upon receipt as mistakes cannot always be rectified. Defacing the Ticket or removing a Ticket stub will invalidate the Ticket. You must produce a valid Ticket to gain entry to the relevant venue and upon request for inspection at any time during the event. Failure to produce your Ticket when requested may result in you being ejected from the relevant venue.

Purchase of a Ticket other than via an authorised Ticket agent or ticketing partner of a venue or the event promoter, are grounds for seizure or cancellation of such ticket without refund or other compensation. Authorised Ticket agents of AEG include AXS.  Resale, or attempted resale of a Ticket other than via the official Ticket resale partner of a venue or the event promoter, are grounds for seizure or cancellation of such Ticket without refund or other compensation. We may also seize and/or cancel without refund any Ticket purchased using methods generated by a script, macro, ticket bot or through the use of automated devices. In addition, the organiser will appoint its own authorised Ticket agents on an event by event basis.
If you are unsure as to whether or not a person offering Tickets for sale is an authorised Ticket agent, Ticketing partner or official Ticket resale partner, particularly on the secondary ticketing market, please contact our customer service department on 0208 463 2000. Please be aware that auction sites and non-ticket specific consumer to consumer websites are not authorised Ticket agents.

Tickets are not issued on a sale or return basis and cannot be cancelled or exchanged after purchase other than in accordance with the Terms and Conditions (subject always to these Ticket terms and conditions).

It is your responsibility to check that the event is going ahead at the date and time printed on this Ticket. All advertised times are approximate and subject to change.

If an event is cancelled, rescheduled or postponed the following terms apply:

Decisions relating to Events being cancelled, postponed or materially changed, and the refund policies of such Events, are dictated by the Event promoter and not the Venue. In the event of a cancellation of, postponement of or a material change to an Event:


Cancellation. You will be entitled to a refund unless otherwise notified directly by your point of purchase. Your refund will be processed automatically by your point of purchase within 30 days of cancellation, or within such other timescales as are notified by your point of purchase. If you do not receive your refund within 30 days or the applicable timeframe, please contact your point of purchase directly.


Postponement. You will be offered access to the rescheduled Event at no additional charge, using your original ticket. If you are unable to attend the rescheduled Event, the promoter of the Event will determine if you are entitled to a refund. You will be contacted by your point of purchase regarding the refund policy set by the relevant promoter for the Event, and (if a refund is available), you must liaise with your point of purchase in relation to all refunds.


Material Change. The promoter of the Event will work with the Venue to determine if (i) there has been a material change to the Event and (ii) where a material change is found to exist, if you are entitled to a refund as a result of such material change. You will be contacted by your point of purchase regarding the refund policy set by the relevant promoter for the Event, and (if a refund is available), you must liaise with your point of purchase in relation to all such refunds.

We reserve the right to provide alternative seats to those specified on this Ticket where it is not possible to allow you to occupy the specific seat printed on your Ticket.

We are not liable for any Tickets which are lost, stolen or damaged. Standing Tickets purchased from third party agents cannot be duplicated if lost or stolen.

All children (including babes in arms) need a Ticket to enter the event – unless otherwise specified on the event details page. Children under 15 must be accompanied by an adult aged 18 or over within The O2 arena. Children under 16 cannot enter the standing area. Most indigo at The O2 shows are for all ages, but children aged 14 years and under must be accompanied by an adult and seated. Club nights are 18+ only. Other age restrictions may apply to specific events and are notified at the point of sale.

In order to ensure the security, safety and comfort of all patrons, we reserve the right at our reasonable discretion to refuse admission to, or to eject you from, the relevant venue without compensation or refund.

Searching is a condition of entry. We operate compulsory airport-style archway scanners at the venue entrances. For further information on these and for details of prohibited items please see the venue Terms and Conditions.

Animals, with the exception of assistance dogs, are not permitted in The O2. Food and beverages cannot be brought into The O2 arena or indigo at The O2 and may be restricted or limited in relation to events taking place at other venues within The O2.

If you appear to be under 25 you will be asked for proof of age when purchasing alcohol.
The O2 is a no smoking venue. Electronic cigarettes may be used in communal areas but must not be used in The O2 arena or in prohibited areas.

There is no re-admission once you have left the relevant venue.

There will be no admission to the event before the designated opening times. For some shows, latecomers may not be admitted until a suitable break in the performance.

Should you experience any problems during your visit please contact the nearest steward as every effort will be made to resolve issues prior to or during the event.

In seated areas other people might stand up in front of you during the event. Refunds and compensation will not be offered if your view is restricted in this way otherwise disturbed by members of the audience entering/exiting their seat.

Unauthorised photography or recording is not permitted.

Customers are requested to address any specific access requirements in advance of their visit by contacting [email protected] This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or by calling on 0208 463 3359.

The O2 is located at North Greenwich tube station and can also be accessed via bus and river. Please see and for transport information.
You must leave The O2 quietly and with consideration for our neighbours.