Keeping you safe at events 

 

To keep our visitors, staff and artists safe and provide the very best fan experience, we have enhanced our COVID-19 measures in accordance with the current UK government guidelines:

  • Visitors to The O2 are legally required to wear a face covering during your visit – these can be removed while eating, drinking and dancing
     
  • Ticketholders are required to present an NHS COVID Pass in order to gain access to events at The O2 arena. This will entail a visual check on entry for one of the following certifications:

                  - vaccine status

                  - a negative test result

Limited evidenced exemptions will be permitted

  • Failure to be able to produce the required certification may result in entry to The O2 arena being refused.
     
  • Under 18's do not need to show a COVID Pass or proof as advised by the NHS, but are encouraged to test prior to the event. 

We will continue to review and assess these measures in line with government guidance. 

Click here for full NHS COVID Pass details

The NHS COVID Pass is a certificate that demonstrates that you have at least one of the following:

 

  • You have completed a full course of vaccination at least 14 days ago. Please check the NHS website for full information https://www.gov.uk/guidance/nhs-covid-pass
     
  • You have received a negative PCR or lateral flow test result within 36 hours of the event

 

You can create and present your NHS COVID Pass via the NHS App (including a downloadable pdf), on the NHS.UK website or as a paper letter, which can be requested through the NHS.UK website or by ringing 119. We will accept all of these forms of certification at The O2 arena, and will undertake a visual check at the arena doors to confirm validity. Limited evidenced exemptions will be permitted, including for those under 18 years of age.

 

If you are taking a test in order to gain the NHS COVID Pass:

 

PCR test kits can be ordered to be sent to your home address or you can book an appointment at a walk-in or drive-through test site. Both can be done via: https://www.gov.uk/get-coronavirus-test

 

Lateral Flow test kits can be ordered online through the government website https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests or picked up from your local pharmacy.

 

Failure to be able to produce the required certification may result in entry to The O2 arena being refused. Under 18's do not need to show the COVID Pass or show proof as advised by the NHS, but are still encouraged to test prior to the event.

 

For more information on the NHS COVID Pass you can visit either of the below:

 

https://www.gov.uk/guidance/demonstrating-your-covid-19-status#nhs-covid-pass-what-it-is

 

https://www.nhs.uk/conditions/coronavirus-covid-19/covid-pass/

Further details on how we are keeping you safe: 

•  We will be requiring all staff working at the event to demonstrate evidence of a negative lateral flow test before coming onto site.

•  We have partnered with Lifebuoy to become Official Hand Sanitiser of The O2 with free sanitiser stations placed across the venue, and encouraging good hygiene practices by all visitors.

•  We have introduced an air purification system throughout the arena with our Official Specialist Hygiene partner Rentokil Initial whose VIRUSKILLER™ technology removes and kills 99.9999%* of all airborne bacteria and viruses**, including Coronavirus.

•  The O2 arena also has an advanced air filtering system with established quality control measures. Fresh air is brought in at ground level and rises into the arena bowl roof in four locations before being distributed throughout the arena, with stale air exhausted through the arena roof via four extracting fans.

•  We have enhanced all cleaning regimes before, during and post event, sanitising all surfaces throughout The O2 including the arena and using long lasting cleaning solutions to reduce the risk of contact infections.
 
•  We have introduced a clear bag policy so we can carry out security screenings contact-free. It’s better for everyone if you do not bring a bag at all but if you do need to, the following are permitted and only one bag per person is allowed:

                                  A4 size clear bag for contact-free searching 

                                  A5 size non-clear bag for manual searching

•    Finally, we are asking everyone to respect each other, keep your distance and appreciate that some people may still be apprehensive. 

Thank you for your co-operation and we can’t wait to welcome you to The O2. 

 

*When Independently tested against Coronavirus DF2 (a surrogate for Coronavirus), Adenovirus, Influenza and Polio, the unit was found to kill 99.9999% of viruses on a single air pass

**When independently tested against reference bacteria (Klebsiella pneumoniae, Mycobacterium tuberculosis, Staphylococcus aureus subsp. Aureus, Streptococcus pneumoniae, Streptococcus pyogenes, Escherichia coli), the unit was found to kill 99.9999% of bacteria on a single air pass

FAQs

Why are you implementing the NHS COVID Pass when it’s not been mandated by the government?

The Government has strongly encouraged all large venues to put this measure in place. We are taking all sensible precautions to help ensure the safety of our visitors, staff and artists, and to mitigate the risks of COVID-19. We see this as a matter of our social responsibility to help protect society and restart live events safely and securely, and to give fans confidence to be able attend and enjoy events again. 

 

 

I don’t support this condition of entry

We recognise that everyone has a personal choice however, we are working within the Government guidelines and this is an important part of our revised venue measures to help ensure the safety of all visitors.  

 

For those fans who are unable to attend we recommend transferring their tickets to someone who can or to make use the AXS Official Resale service.  

 

How can I show my negative PCR/Lateral Flow Test result?

If you are taking a PCR/ Lateral Flow test please register the result here.

Please then download The NHS App on the App Store or Google Play 

You’ll receive a confirmation text or email. Once you’ve downloaded the app select ‘Get Covid Pass’. You’ll need to show this to gain entry to the arena. Please make sure you’ve download the NHS Covid pass before you arrive.  

I didn’t know I would have to do this when I booked tickets

Our terms and conditions enable us to make changes at any time, as needed, and to implement reasonable health and safety (and other) measures as a condition of entry. The NHS COVID Pass is free of charge and is available to everyone (save for very limited exceptions). Failure to show your certification will result in entry being refused. 

 

My age group haven’t yet been offered a vaccine

We understand that not everyone has had the opportunity to receive a vaccine yet so you will need to be tested and show proof of a negative result on arrival.  

I am clinically exempt from vaccine and testing

Please contact our customer services team with details and they will issue you with an exemption letter to show to staff on arrival. 

customerservices@theo2.co.uk 

I am travelling from Europe, will you accept EU Digital COVID certification?

Yes, EU Digital COVID Certificates will be accepted

I have a COVID Pass from a different country

If you are travelling to the venue from abroad, please ensure you comply with the UK government regulations. Details can be found here: https://www.gov.uk/guidance/travel-to-england-from-another-country-during-coronavirus-covid-19#new-rules

I am under 18, what do I do?

Under 18's do not need to show the COVID Pass or show proof as advised by the NHS, but are still encouraged to test prior to the event.

 

Please bring any valid photo ID such as, but not limited to, Student ID, Travel Card, Driving License (including provisional) or any PASS accredited card.

What requirements will be in place for future events?

All measures will be implemented in accordance with the guidance from UK and local Government, and they are subject to a constant review.

 

Any update will be posted on our website and ticket holders will be emailed in advance of their show with full information.