COVID-19 Update

Postponement of events at The O2

 

The O2 is currently closed in line with government advice, and upcoming events at The O2 arena and indigo at The O2 have been postponed. ICON Outlet, Up at The O2, and the entertainment district will also remain closed until further notice. A full list of postponed events is available below.

The O2 is an amazing place because of our fans, artists and partners, and our dedicated staff who make it all possible. The welfare of all of these people is of paramount importance to us and right now, more so than ever.

It is our intention to re-open The O2 and commence events as soon as possible, following government advice. Tickets for postponed events will automatically be transferred to rescheduled event dates. Where an event cannot be rescheduled it will be cancelled and tickets will be refunded in line with the promoter’s ticketing policy.

We ask you to stay upbeat during these unprecedented times, and remember that music has the power to help you reduce stress and anxiety.

We will be back as soon as we can and will help lift the nation’s spirits again.


Please click here for FAQs on postponed and cancelled events

 

For more information on COVID-19 and how to keep safe read here: 

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public


Affected Events

The O2

March

April

May 

June

Further announcements for unlisted events will follow.

indigo at The O2 


Further postponements

The O2 onsales

  • Biffy Clyro - On-sale postponed but event date on 1 October remains the same. Information to follow on new on-sale date. 

 


Up at The O2 - temporary closure

Following official government advice, Up at The O2 is temporarily closed. The health and safety of our guests and employees is always our top priority and we will continue to monitor the COVID-19 situation with advice from the World Health Organisation and Public Health England, as well as that of the local government. It is our intention to re-open Up at The O2 as soon as possible, following further government advice.  

For customers booked in for March or April we will be offering the opportunity to reschedule climbs to an alternative date or offer a full refund. Please email [email protected] with the date, time, contact details and reference number (if available). One of our team will then respond as soon as possible. Bookings made via Third Parties will be subject to their terms and conditions. 

Thank you for your continued understanding and support during these extraordinary times.

The Up at The O2 team

Contact Us

If you need to contact us please click here where a member of our customer service team will be able to help. Alternatively click the Help button in the bottom right of your screen to search our FAQs. 

Due to the current government guidelines, our Contact Centre opening hours have temporarily changed.

 

We are now open Monday to Friday 10:00 to 16:00 and our team are available to assist with customers via email, live chat, and The O2 social channels.

 

We are committed to responding as quickly as possible and apologise in advance for any delays.