Venue Update


You'll notice some changes since your last visit. To help everyone visiting and working at The O2 stay safe we’ve made some changes to how we operate:


mask_icon.pngFace Coverings
In line with government guidelines  the wearing of face coverings is mandatory at all times during your visit to The O2 (if you are medically able to do so and aged 11+). They can be safely removed when you are seated to eat or drink. Please act responsibly.




Keep left
There is plenty of space inside but please keep to the left as much as possible, following the floor markings and respect the one way systems that have been put in place.



Contactless transactions
For your protection we will only be accepting card or contactless payments, and please follow instructions from store staff when making a purchase.


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Health & hygiene
Our thorough cleaning regimes have been extended, with additional hand sanitising stations provided and regular deep cleans in all public areas. 




Social distancing
Maintain social distancing wherever possible during your visit. From time to time, we may need to manage the number of visitors at The O2 and in our stores.



Be kind
Be considerate to other visitors, giving them time and space to enter and exit stores where required, and understand they may have different requirements to yours.

Our teams are working hard to make this a comfortable visitor experience for everyone and we thank you for your assistance with the new measures.

We confirm we have complied with the government’s guidance on managing the risk of COVID-19. You can view our signed statement of compliance here which is also displayed at the venue.


Icon Outlet is now open daily

For the latest offers and opening hours visit the Icon Outlet website here.


Up at The O2 is now open

Up at The O2 has officially reopened its doors, offering a more intimate and memorable experience than ever before and with enhanced health and safety measures in place. In line with social distancing guidelines, each climb has been reduced to less than half the capacity previously in place (from 30 to 10 people), giving a more exclusive experience to visitors. Book a climb now.

Additional health and safety measures have been implemented to keep you safe while you climb, including: 

  • Plastic screening installed at reception desks and a cash-free site 
  • Social distancing modifications throughout the site from the briefing room, kitting areas and the retail store 
  • Hand sanitiser units installed throughout including on arrival, pre and post-climb
  • Visitors required to wear their own suitable clothing as full body climb suits or gilets will not be provided, although climb shoes will be available 
  • Staff will be wearing face coverings and gloves.The wearing of face coverings within Up at The O2 base camp and north camp is advisable. Visitors to other areas of The O2 are required to wear face coverings at all times, except inside bars and restaurants. Please do ensure you bring a face covering with you as you will be required to wear it in order to exit the venue. 
  • Tickets must be pre-booked and availability is limited 


Postponement of events at The O2 arena and indigo at The O2


Events at The O2 arena and indigo at The O2 are being rescheduled to a later date. Tickets for postponed events will automatically be transferred to rescheduled event dates. Where an event cannot be rescheduled it will be cancelled and tickets will be refunded in line with the promoter’s ticketing policy.


For more information about specific postponement dates, please check the dedicated event page. You can find your event listing here.

Please click here for FAQs on postponed and cancelled events.


For more information on COVID-19 and how to keep safe read here:



If you can make the rescheduled date, there’s nothing for you to do. We will automatically transfer your parking to the corresponding rescheduled date. Please keep your original parking confirmation as you may be asked to show this on arrival.


If you are unable to make the rescheduled date, or have any other enquiries please email us at [email protected], and a member of the parking team will be happy to assist.


Contact Us

If you need to contact us please click here where a member of our customer service team will be able to help. Alternatively click the Help button in the bottom right of your screen to search our FAQs. 

Due to the current government guidelines, our Contact Centre opening hours have temporarily changed.


We are now open Monday to Friday 10:00 to 16:00 and our team are available to assist with customers via email, live chat, and The O2 social channels.


We are committed to responding as quickly as possible and apologise in advance for any delays.