Welcome back to The O2


You'll notice some changes since your last visit. To help everyone visiting and working at The O2 stay safe we’ve made some changes to how we operate. Find out more about our enhanced health and safety measures below.


The O2 arena

We are ready to welcome you back for socially distanced live events at The O2 arena. Find out what measures we’ve put in place for responsible, safe events to take place.

indigo at The O2

indigo at The O2 is reopening it's doors for socially distanced live events. Find out what measures we’ve put in place to keep you safe when attending an event.

Icon Outlet

Icon Outlet is open daily, with over 60 superstar brands offering up to 70% off RRP all under The O2’s world-famous roof. Find out how we're helping to keep everyone visiting and working at The O2 safe.

Up at The O2

Up at The O2 is booking climbs through to 2021. The 90-minute guided roof walk has enhanced health and safety measures in place, and each climb has been reduced to less than half the capacity giving a more exclusive experience to visitors than ever before.

Bars and Restaurants

Many of our bars and restaurants are open daily to dine in or takeaway. Find out how we're keeping you safe when you visit the Entertainment District.

We confirm we have complied with the government’s guidance on managing the risk of COVID-19. You can view our signed statement of compliance here which is also displayed at the venue.


Rescheduled events at The O2 arena and indigo at The O2

Event Dates

A number of events at The O2 arena and indigo at The O2 have been rescheduled to a later date. Tickets for postponed events will automatically be transferred to rescheduled event dates. Where an event cannot be rescheduled it will be cancelled and tickets will be refunded in line with the promoter’s ticketing policy.

For more information about specific postponement dates, please check the dedicated event page. You can find your event listing here.

Please click here for FAQs on postponed and cancelled events.



If you have pre-booked parking and you can make the rescheduled date, there’s nothing for you to do. We will automatically transfer your parking to the corresponding rescheduled date. Please keep your original parking confirmation as you may be asked to show this on arrival.


If you are unable to make the rescheduled date, or have any other enquiries please email us at [email protected], and a member of the parking team will be happy to assist.

Contact Us

If you need to contact us please click here where a member of our customer service team will be able to help. Alternatively click the Help button in the bottom right of your screen to search our FAQs. 

Due to the current government guidelines, our Contact Centre opening hours have temporarily changed.


We are now open Monday to Friday 10:00 to 16:00 and our team are available to assist with customers via email, live chat, and The O2 social channels.


We are committed to responding as quickly as possible and apologise in advance for any delays.